Rated 4.2 out of 5 by 241
Rated 5.0 out of 5.0 by Celyncu Excellent Stay But....
My stay was excellent except for the required deposit that wasn't mentioned when I was making the reservation. When I told the staff that there's no deposit required when using reward points, the staff didn't know about this rule. I literally had to show it to her that it was written on the Holiday Inn Richmond/San Pablo website.
June 27, 2016
Rated 5.0 out of 5.0 by Pkg1970 Good hotel
I stay here for business trips and this is one of the better Holiday Inns in the area. The rooms I have got on my stays are quite so I can relax and be ready for next day work ..
Breakfast is same as any other Holiday Inn.
June 26, 2016
Rated 3.0 out of 5.0 by Mehrdad57 Good hotel, but so-so area.
Overall stay would have been better had it be only for 1 or 2 nights. Not a place for long term stay. Friendly staff but lack of proactive customer interaction.
June 22, 2016
Rated 5.0 out of 5.0 by Val2212 Great service, nice clean room.
Really liked the hotel and staff. Had chance to stay at different HIE in various countries; this one, gets on the top list!
June 21, 2016
Rated 5.0 out of 5.0 by Feenerloko Overall experience
I stay at hotels, & suites quite often. & often then not I get to a hotel late after a long day at work. I recall on this particular day it was a very bad day at work. & once I arrive at the hotel there is a young woman with a unique name by Deohem, & quite often I have terrible service but this was NOT the issue! Quite the opposite, from having a bad day away from home Deohem completely changed my attitude & even brought some sunshine to brighten my bad day. Because of her I will be giving this location my business whenever I am near there. I do appreciate her being patient, understanding & charming. I look forward to her services next time. The breakfast was exceptional & rooms were clean. Great establishment
June 2, 2016
Rated 4.0 out of 5.0 by TravelEnlightened Lovely place to stay
We visited Berkeley and this hotel was quite convenient with a somewhat reasonable rate. It's nice to count on certain things with the chain like the breakfast and amenities. Overall, this is a solid hotel.
June 2, 2016
Rated 2.0 out of 5.0 by robrtjd Poor customer service
Arrived in the evening to front desk personnel on personal calls and engaged in personal conversations with other staff, so customers had to wait to check in.
A/C was broken, hair dryer only worked on low setting, and window in the first floor room was left open by either previous occupant or housekeeping staff. No maintenance workers available after 830 pm to repair problems. Breakfast staff was attentive and breakfast room was quiet and very clean. This location needs a new on-site manager.
May 21, 2016
Rated 5.0 out of 5.0 by customerK easy to find and nice rooms
Hotel was easy to find, rooms were nice and spacious, included microwave and fridge, accessible to restaurants and stores within walking distance
May 16, 2016