Rated 4,3 out of 5 by 231
Rated 5,0 out of 5,0 by Rick/RNO Great Place
I found the check in process and staff very smooth and very accommodating. The public areas were extremely clean. Our room was clean, comfortable and well appointed.
The only draw back is the lack large signage..you will miss it if you are not really looking for it..
Other then that, I highly recommend this property.
23. Oktober 2014
Rated 5,0 out of 5,0 by sm212 One of our better hotel experiences, ever
Excellent experience. The room was spacious and the staff was most accommodating. The food was tasty and plentiful. The stay here far exceeded our expectations and was ideal for our purposes. It was a much nicer stay than several other places we have stayed in the past that cost more for fewer amenities. We will be back.
22. Oktober 2014
Rated 3,0 out of 5,0 by Sidney Difficult Access & Poor Location
Booked this property for 2 nights. First night was a free night from our IHG credit card and the second night was to be paid. Front desk personnel seemed to have a difficult time understanding this and was attempting to charge us for both nights. After some discussion this was eventually ironed out. Must admit the eventual room was pretty nice.
However, this stay was less than satisfactory. The front of this hotel is difficult to see/locate from the street and if you miss it you are flushed up into a freeway type road with no opportunity to turn around for a couple of miles. This property is adjacent to the above mentioned freeway type roads but is not anywhere near any of the many attractions in Santa Cruz, CA. It simply is not convenient and in my opinion is overpriced for what it offers.
The biggest disappointment though was their TV selections did not have any of the current professional baseball playoff games, this in the heart of San Francisco Giant fan country. Had to watch the last 2 games of the league championship at some other location instead of the comfort of our room. They said it was the subscription service and not their problem. Doubt that we will return as we feel this property did not return a good value for our expenditure.
20. Oktober 2014