Rated 4.3 out of 5 by 324
Rated 1.0 out of 5.0 by Doug210 Not great
My entire experience was disappointing. The location of this Holiday Inn is not the best, and it is difficult to find because the signs are entirely obscured by trees. Our room was not really prepared, and their was loud construction going on in the lobby.
July 29, 2015
Rated 4.0 out of 5.0 by lmdd60 great services and friendly staff
great location near beach downtown. great staff pool
fitness center. Breakfast Hot!!!
July 28, 2015
Rated 1.0 out of 5.0 by Doug210 Not up to Holiday Inn standards
This was a bizarre experience. The hotel is under construction, and we were awoken each day by hammering and power tools. There was consistently a mess in the hallways. Our room had no soap, toilet paper, or shampoo, the front desk was out of razors and combs, and the pancake machine at breakfast was broken. Our key cards had to be replaced each time we left the room. The surprising part was that the staff was entirely unconcerned by any of it. As the most expensive hotel in Santa Cruz, this was definitely not worth it at all.
July 26, 2015