Rated 4,3 out of 5 by 180
Rated 3,0 out of 5,0 by momg Overall ok
Room wasn't ready even though we arrived at 5:30 with a reservation. We stayed two nights, but housekeeping never came during our stay. Size of the room was nice and fairly quiet. Decor could use some updating--looks very 90s. Microwave in room was missing. Typical Holiday Inn breakfast, although the cinnamon rolls were missing.
24. Juli 2014
Rated 1,0 out of 5,0 by Bill/Diane/Kristie Dissappointed stay
All factors have been explained in detail in previous paragraphs. There is one exception. I forgot to mention the noise from other guests going to the elevator and exiting it. This King Suite was next to the elevator. I have never stayed in a suite located next to an elevator !
After reviewing comments I see they were not included in the total review so I will mention them again: Room had trash from previous visitor; not set up for 3 people as reserved, sofa bed had already been slept in, not sure about King bed it was made, not enough supplies for 3 people, lack of handicap spaces and not marked as where to park, we did not think to ask as this is a usual circumstance that is addressed by signage, floors to elevator were not cleaned in a timely manner. Room was always hot when we returned and tool an hour to come to a comfort level, we felt like pests having to report everything in stages.
23. Juli 2014
Rated 5,0 out of 5,0 by CAmom Great service and kid friendly
Location is convenient. Staff is friendly and helpful. Rooms are modern and clean. Quick drive to the busy tourists spots (Boardwalk, marina, beach, etc.)
22. Juli 2014
Rated 4,0 out of 5,0 by Boardwalkers Beach vacation
Had a little glitch with information regarding a rollout bed which was not available with our room. Other than that the stay was excellent. Great room, great breakfast. Will definitely return.
22. Juli 2014
Rated 4,0 out of 5,0 by Opsboss Great value and location
Housekeeping service can be inconsistent in what (soap, shampoo, plastic cups and utensils, etc.) they leave or replenish on a daily basis. The hotel and staff are great, and the location is perfect for me.
20. Juli 2014
Rated 5,0 out of 5,0 by HappyJo super nice, better than I expected
Very nice, clean room and bathroom. Good location. Nice breakfast. Excellent staff. I would stay again, and definitely recommend.
15. Juli 2014
Rated 5,0 out of 5,0 by Tomi Highly recommended
This was our second stay at this Hotel and we enjoyed it as much this time as we did the last time. Very clean, the people are friendly and helpful. A great place to stay with or without a family. We will stay here any time we visit Santa Cruz and we will recommend this place to friends and family.
15. Juli 2014
Rated 5,0 out of 5,0 by TacomaK Good Service, convenient
Nice one night stay. Breakfast is convenient and a great way to start the day.
14. Juli 2014