Rated 4,2 out of 5 by 116
Rated 5,0 out of 5,0 by A different nickname Great for 1 and 2-night stays
I booked this hotel 6 months before it opened as the location was perfect as a base for Singapore sightseeing. The hotel is on the Airport Shuttle route (from the airport) but on both our stays (outward and return from Bali) the service wasn't available at the times we required. Staff on reception were, on our return stay, very reluctant to contact the Airport Shuttle service at 3am in the morning to book it for 7am, and expected us to get up 4 hours early to do so ourselves.......quite bizarre considering on our first visit they suggested that they would do it for us! Hit and miss service.......
Getting the right room temperature was hit and miss, and a shame that the room was too cold on our 2-night stay. On our return visit 11 days later the temperature adjustment was more successful, more by luck than skill. The instructions show you how to adjust the thermostat, but not how to save the desired temperature!?
Breakfast was again hit and miss. On our return stay, (it was after all, only 6.40am), and the dining area had not long opened. As we had a taxi and a flight to get, we weren't prepared to wait 10 minutes for the kitchen to bring out more freshly cooked food, which is what the server told us.
On a positive note, the hotel was as you should expect it to be for 3 months since opening - it was fresh, vibrant, clean, staff were (in general) welcoming and helpful, but I did detect a difference in the staff attitude in the 11 day gap between our stays. I hope that this can be put down to a training need in hospitality and lack of experienced staff being overseen by a supervisor.
I would certainly use the hotel again - and current plans are that we may do so next year.
28. Juli 2014
Rated 5,0 out of 5,0 by Tatts Great service and easy check in
As usual check in was easy and no dramas, our request with inter connecting rooms when booking was made, was granted without without any problems, we arrived, checked in and up to our rooms, as easy as that, no fuss. Rooms were clean and modern, just keep that standard up and you will get me back once again, as we have done in the past.
28. Juli 2014
Rated 5,0 out of 5,0 by rikuya Good hotel
Good : very well-trained staff, room condition, convenient facilities(vending machine, coin laundry, computer)
general : breakfast, location
Room is very clean and comfortable.
vending machine and coin laundry in the hotel are so convenient.
But, hotel is located between Clark Quey station and chinatown, 10minutes to walk.
I'm traveled in summer, it makes me exhausted.
Except location, it was a very good stay in singapore
28. Juli 2014