Rated 4,0 out of 5 by 384
Rated 3,0 out of 5,0 by toffee Its the litle things that make the difference
Ok so the HIEX in Slough is a great location and has free parking which is great. On arrival there was a lovely Christmas tree next to a large ad campaign poster for the summer which ran out in August (little things).
The cleaner was swanning about hovering and pulling cables everywhere with no warning signs to advise me so (claim waiting to happen) and the young girl at reception wasn't the most forthcoming with replies to my questions, one being when I asked if the lounge are had sky sports. Her reply was I am not sure but I don't think so (there is a sticker on the front door saying you do#. May I suggest in future that rather that keep telling me you are not sure then just go and ask someone who can say yes or no and come back to me #little things)
Finally I was told that my 300 bonus points would be on by the end of the day and guess what, they weren't.
Not major things in the bigger scheme but all these little things do add up
18. Dezember 2014
Rated 2,0 out of 5,0 by zamba digusting service
The reception staff were inexperienced, very rude and not courteous. I never had any of the promised welcome points deposited to my account.
A few guests knocked on my door a few times in the middle of the night, waking me up. I had to leave very early in the morning and did not get any rest. Staff in the morning were unhelpful when I said I wanted to complain to the Manager. She told me the manager had just come back from holiday and was not available to speak to. I have called for the manager many times in the week but to no avail.
I was very upset by this experience and got no rest at all.
17. Dezember 2014
Rated 5,0 out of 5,0 by Won'tbeeatningbreakfast Rubbish breakfast!!
Sausage and "scrambled egg" type substance was awful.
12. Dezember 2014