Rated 4,2 out of 5 by 245
Rated 4,0 out of 5,0 by Saly Jo Vacation
Nice place to stay--comfortable and convenient.--close to Lake Champlane
13. Oktober 2014
Rated 4,0 out of 5,0 by johnf Thank You Nate (manager)
Our stay at this property was not the best we have experienced at a HIE. But thanks to the manager we talked to upon leaving he made it a much more positive one. Small issues lead up to and compound otherwise 'small issues'. So after talking to Nate and explaining our point of view he was most gracious and apologetic for what happened on our two night stay. They know their short comings and have plans to fix them which satisfied me. We have stayed at many HIE properties so I know not every hotel will be a perfect stay. Problems arise, people all cannot have a great day every day etc. I am not one to pick apart any hotel and the issues we had were rectified before we left by the manager over and above what I thought was fair. Perhaps our talk will help, hopefully it will and we just happened to catch a few bad breaks. Not going to lose sleep over it and will continue to support and stay at HIE and other IHG hotels.
One thing I will say is, I wish HIE would change up their breakfast menu. Staybridge has the same basic 'breakfast included' but they always seems... a notch above with their food and beverage choices and availability.
12. Oktober 2014
Rated 3,0 out of 5,0 by Dav65 Disappointing stay.
We called to report that our bathroom door would not close. The front desk person's response was 'okay' and we asked if it could be repaired to which she replied 'yes' and ended the conversation. As it was dinner time we called the front desk to see if the door would be repaired soon (to which they replied it would) and we informed them we would be out for about an hour for dinner.
Two hours later we returned and were told the repairs were in progress. We found the workers exiting the elevator as we were about to enter and they assured us it was fixed and the door would now close. It did, but only if you lifted the handle and pushed hard.
Also, the mess created by the repair was left.
11. Oktober 2014