Rated 4.4 out of 5 by 216
Rated 1.0 out of 5.0 by NAGRAK WORSE CUSTOMER SERVICE
Stayed one night at this hotel. Some how they charge me more than once. Found out in few days. So i decided to call the hotel and try to obtain some information about the extra charge. But the front desk person "Amy" has no idea what customer services stands for. The worse customer service i ever received. She didn't know, how to check my request and all she was keep saying my GM will have to looked up and she won't be in until two days. when i ask for someone else's assistance and she becomes very argue-mental. This kind of attitude won't exist in hospitality industry. Can't stand people are on customer service representative job and doesn't even know the meaning of customer service. VERY POOR CUSTOMER SERVICE. My stay was ok, but she ruined it all.
June 30, 2015
Rated 5.0 out of 5.0 by matchstick 1954 really enjoyable stay at this lovely hotel.
We stayed here for 2 days and it was perfect. The hotel staff were very friendly and professional, our room was clean, pool was great to chill out in after a busy day.Hotel is in a very convenient location, easy walking distance to shops, bars and restaurants.
June 27, 2015
Rated 5.0 out of 5.0 by JJMO Lake Tahoe Overnight
We stayed overnight on our way to California from Kansas. This hotel is very nice, and the setting is beautiful. The room was clean and very comfortable. We got off to an early start, the next morning, so passed on the free breakfast, but the manager at the desk offered to fix us a to go snack if we wanted. Very friendly staff.
June 26, 2015