Rated 4,2 out of 5 by 155
Rated 2,0 out of 5,0 by GMSMJJ Disappointment
Chose this property because we like Holiday Inn Express Hotels and for its convenient location. Room was small, double beds not queens, staff lacking customer service skills and the room reeked of maple syrup odor. Complained immediately to front desk and was informed that they use a freshening spray after the room is cleaned. That could not be true! If any hotel used this odor in every room, the hotel would go out of business. We opened our door into the hallway and turned air conditioning on full blast. That helped, but every time we re-entered the room the odor was overwhelming. Checked with other guests and no one else had that odor in their room. The hotel was completely full and we arrived late in the evening so we stayed. Every time we approached the front desk, staff was sitting at a side sort of nook area doing something on a computer device. Felt like we were disturbing their personal time. Hotel was clean, landscaping was attractive. Granddaughter enjoyed the heated pool. However, I will not use this property again.
22. Januar 2015
Rated 2,0 out of 5,0 by Squishy Wrong room rate
Room was fine, but it is unacceptable to book a room for a specific rate and be charged otherwise.
As a former Holiday Inn Employee, I am disappointed that customer service is not a top priority at this hotel.
I thought addressing the incorrect room rate on the day I checked out would fix it. It did not.
Customer Service should be more important than this. If a customer is told they will be called back, they should be called back same day, or at least left a message that
the hotel is working on a solution.
I request a speedy refund for the incorrect charges.
21. Januar 2015
Rated 3,0 out of 5,0 by Forres Holiday Inn Venice
Overall a good property, nice and comfy beds and pillows, room was clean as was the bathroom.
Only downside was barking dog in neighboring room.
Also, no offer of discount for vendors attending an art show in the city.
21. Januar 2015