Rated 4.3 out of 5 by 576
Rated 4.0 out of 5.0 by jimfo Holiday Inn Express Walnut Creek, Ca
Multiple stays at his hotel. Centrally located, clean, pleasant and helpful staff, Free parking and minimal breakfast.
February 11, 2016
Rated 3.0 out of 5.0 by mememe2 Front Desk Staff needs training in customer care & service
I listed the mistakes in an earlier review, so I do not wish to be over-critical. One thing I did not mention previously was the promise of the "Supervisor" lady on our checkout day, Feb. 4th, who said "Mr. N, I will add points to your account to help with these mistakes"....she never did!
Unless management CARES, and leads staff to follow their customer care and commitment to excellence guidelines, the staff will not improve. Sad, the basics are there, the commitment is not. Possibly hire an outside trainer in customer services.
February 8, 2016
Rated 1.0 out of 5.0 by Chrishhhh Outdated
Hotel has not changed in many years. No plug outs by bed, no where to plug iron in. Mold in shower. Old outdated. Priced similar to hotels that are modernized. Will no be back. Service fine, facility very bad, not up to hi standards. Will stay in other hotels in walnut creek.
Sorry but I'm sure this is not the first you have heard.
February 7, 2016