Rated 4,3 out of 5 by 362
Rated 1,0 out of 5,0 by Trinity House Unfortunate
Not a good review: First of all the telephone reservations line was not working I was directed to call back in 2 hours. I then made my reservation online obtained a confirmation number. When my guests arrived at the hotel no reservation could be found they were asked to pay for the room using their credit card. On Jan 19 I extended our stay to Jan 21, the same confirmation number was used. On Jan 19 at 1PM the front desk called asking when we would be checking out. They didn't know our staff was extended. On Jan 20 at 9:30PM upon returning to the hotel our key did not work. We learned that the room was given to someone else and our personal belongings were at the front desk. The manager was not very helpful and did not offer an explanation. This conversation is ongoing....
22. Januar 2015
Rated 3,0 out of 5,0 by SSlade Value gone bad
Used to enjoy staying here. Looks like neighborhood going downhill and frequented by drug dealers.
21. Januar 2015
Rated 3,0 out of 5,0 by SGwHeart Not your best HIE
This HIE is very dated. There are no accommodations for the use of your personal devices near the bed. There are outlets across the room, but nothing near your bed. They went to a lot of expense to add tablets to the room, but for what purpose? Does not control the air temp, or the noise level of the fan in the bathroom. There is no room service, so not sure what these tools are really supposed to be used for. And the front desk staff cannot communicate its purpose.
The food in the common room is institutional. Not very appetizing although good for a banana. The water urn in the lobby does not accommodate a bottle to replenish your water supply.
You must request your bill , they do not put it under the door and the front desk usually only has one person working, so you have to wait to get your bill. It does not get emailed.
For the cost, the room does not compare, nor do the amenities, to the other hotels in the area.
19. Januar 2015