Rated 4,0 out of 5 by 187
Rated 5,0 out of 5,0 by DebitCredit Good staff
First example was receptionist on arrival. She was very bright, cheerful and friendly. Then there was the woman who cleared the plate at breakfast, excellent sense of just how much to say, and she remembered us and was very helpful. Then the cleaning staff, again very good because the room was spotless.
Hope they can all get a bonus!
23. Oktober 2014
Rated 5,0 out of 5,0 AMAZING-HAZEL
I can not speak highly enough of Hazel the breakfast lady at this hotel. She goes out of her way to make sure everyone having breakfast has everything they need.
We staid two nights here, a Friday and a Saturday in October. The Saturday morning was extremely busy with crowds of people wanting tables for breakfast. She satisfied everyone in a most professional and polite way, clearing tables, fetching items, speaking to people with very little English, finding owners of lost coats and toys etc. She always has a smile for everyone.
Reception staff/ bar were also very polite and helpful.
We enjoyed our stay in a very comfortable room and will definitely return.
16. Oktober 2014
Rated 5,0 out of 5,0 by Grazzap Wansworth Weekend
Expected standards maintained as known previously with IHG from Crown Plaza level to Hi Express
14. Oktober 2014