Rated 4,1 out of 5 by 153
Rated 3,0 out of 5,0 by ML80 reservations dept needs more training
I live 2 hours away. I thought I was purchasing a room over the phone for my family to stay the night. But once they arrived holiday inn wouldn't fulfill the reservation because I was not present with the card used to purchase the room. I clearly explained to the reservation Dept during the time of making the reservation that I was not going to be present and even had them add my family member's name so there would not be any problems during check in. They took my card info and sent me an email confirming. I had no worries knowing my family was safe for the night until I get a phone call that they will not fulfill the reservation. After talking to corporate my call was recorded and the reservation Dept neglected to have me complete a form required when you will not be present. All this mix up because someone didn't do their job! Beware of the reservation dept. You must double check everything.
29. August 2014
Rated 5,0 out of 5,0 by Mike1965 great eperience
Our experience at this holiday inn express was the best. Except for the breakfast there is nothing I would complain about.
I would recommend it. It is a comfortable distance to the attractions of WDC.
27. August 2014
Rated 4,0 out of 5,0 by Tommy P Comfortable room with freindly staff; noisy at night
The hotel was clean and the rooms were comfortable. We had a king suite. The layout with the separate sitting area, two TV's small table and desk was extremely nice. The refrigerator and bar sink were nice but the faucet was not properly fastened to the sink and you had to hold it in place while you turned on the faucet. I tried to tighten it up but whoever installed it never put the nuts underneath it. The staff was very friendly and helpful. I'm sure they would have addressed this for us but we were too busy to deal with it. The breakfast buffet was good and very convenient. The front desk staff seemed to work extremely hard; trying to answer calls and check in guests simultaneously. I think that the management should have more than one person there. We found it hard to get a decent night sleep with the noise from a bus garage behind one corner of the property; and we were on the 4th floor. We would stay here again but probably request a room that was further up the hall in the hotel. One of the elevators was out of service the last 2 of the 3 days that we spent there which was most inconvenient. It is hard to imagine that the management was unable to have the elevator fixed in a day.
26. August 2014
Rated 5,0 out of 5,0 by Living proof Simply unexpected
My Sister and I stayed at this hotel after a hospital stay. She stayed 6 days while I was in the hospital. The staff treated her with compassion, they knew her by name and the shuttle service from the hotel to the hospital and back was very convenient. She came daily and told me of the kindness of the staff and had a new story to tell me each day of the unexpected kindness she experienced. I was so grateful that the hotel staff was supportive to her. When I was able to join her at the hotel I enjoyed myself. The staff were so kind, they made sure I was taken care of.
I've traveled a lot and for many years, but I've never stayed at a Holiday Inn property. I have never enjoyed the lobby or guest space at any hotel. My sister and I were so comfortable that we played cards and watched TV in the guest space.
This hotel is now on my and my sisters favorite hotel list. She plans to bring her family back for a vacation.
Thank you to all the staff for maintaining a well kept property and a knowledgable and friendly staff.
25. August 2014
Rated 5,0 out of 5,0 by 1turtle HIE DC
Very clean hotel, always someone cleaning something, Free printer in business center. WONDERFUL!
23. August 2014
Rated 5,0 out of 5,0 by surgerybest Surgerybest
Excellent staff and customer satisfaction. Location not the greatest, but felt safe. Noise from business located behind hotel a nuisance. Rooms outdated and need to be refurbished, but they were kept clean.
21. August 2014
Rated 5,0 out of 5,0 by kenejs restful stay
This hotel is located at a very busy intersection in DC and it was a little hard to find, because we were coming in from the other side of town. However it was a very restful stay. The room was spacious and comfortable, and once you closed the curtains you would never know there was the bustle of DC outside. The bathroom was very very clean, and the breakfast was great.
21. August 2014
Rated 5,0 out of 5,0 by Carlos BBY Tammy's service is world class!
From the time I walked through the door I was met with a Tammy's warm smile, friendly and prompt greeting. Even when we encountered a concern with the room, Tammy partnered with Toni to quickly resolve the concern. This service and hotel are the reason I'm proud to stay at the Holiday Inn and Suites.
Thank you Tammy!
20. August 2014