Rated 4,2 out of 5 by 70
Rated 5,0 out of 5,0 staff
The front desk staff were awesome and friendly. They were very attentive and handled check-in and check-out very efficiently.
29. Juli 2014
Rated 5,0 out of 5,0 by picky patsy Great location, great service!
Great location, near the freeway, but quiet, and also next to a park with a beautiful walking trail!
Perfectly located as a comfortable launching platform for driving to points of interest in eastern New York, from Rochester, to Niagara, to Syracuse, to the Fingerlakes Area!
Staff was unfailingly courteous and accommodating. The complimentary breakfast was delicious and a great time saver for us each day. Our room was comfortable and had a comfortable bed plus comfortable chairs -- a nice desk chair, and an upholstered chair with ottoman. I loved being able to have a choice of soft or firm bed pillow, and the bed linens were top quality.
24. Juli 2014
Rated 5,0 out of 5,0 by mickeygd Great Customer Service
The staff was great. When arriving at our destination the staff greeted us with friendly smiles and very polite. Our room was nice with a view of the pond.
23. Juli 2014
Rated 3,0 out of 5,0 by vew1231 week long conference..
Overall nice hotel..very good breakfasts...nice lobby area...clean and comfortable. biggest complain is the tv. no movies to purchase and tv had remote that made watching tv very difficult. They defin need to update tvs.
22. Juli 2014
Rated 5,0 out of 5,0 by blessed 1 Great Choice for Either Business or Pleasure
This hotel was an outstanding choice for either business or pleasure. My husband stayed at the hotel to work while I was at a music camp during the day. The hotel is situated next to a nice walking/fitness trail and also had indoor facilities. There was a mall right down the road with various eating places, Dunkin' Donuts across the street and access to a major road so that travel was quick and easy. Staff were friendly and accommodating and breakfast was fabulous! The only complaint I might have had was that the pool was murky but the spa was great. Rooms were very spacious and comfortable with refrigerators and microwaves in each room. The ironing board/iron came in handy but I was glad that I had brought my own hair dryer--about the only complaint in the bathroom was the lack of a fan to clear the mirror.
17. Juli 2014
Rated 5,0 out of 5,0 by Ellen3 Staff were OUTSTANDING AND CALM despite power outage!!!
I arrived at the hotel after a major wind and rain storm had blown thru hours earlier. It was dusk when I walked into the hotel and saw that there was no power. I was met at the front desk by two young holiday inn employees, Nicholas and Christina. They were calm, organized and well spoken. They had no computers, no light except for tiny lanterns. With the help of computer printouts of room assignments made prior to the lights going out: they were able to manually get me checked in.
On my return at 10p, the power was still out. Nicholas and Christina walked me up to the second floor, via flashlight.
They deserve kudos for their professional demeanor, and for watching out for all of us!...I felt very safe...
Well done, Holiday Inn for employing such impressive staff!
17. Juli 2014
Rated 5,0 out of 5,0 by jeeps78746 Holiday Inn Express Webster
Spent about 8 days there and after a couple of days it felt like home. The staff was extremely helpful and friendly. Would definitely recommend this to any travelers!
16. Juli 2014
Rated 5,0 out of 5,0 by blessed 1 A great Hotel
We were at the hotel for 5 nights. From check in to check out the experience was wonderful. We were there because my wife was at a music camp. I was going to work in the room while she was at the camp everyday. I had told the lady whose name was Carissa that if I heard the pool call my name I would swim. Each time I came down to the lobby she would kid me about that. On Tuesday evening, we had a major storm which knocked out the power for about 6 hours. Nick and Christina who were on duty handled the situation beautifully. The gave out flashlights to those who needed them, and made sure the customers were comfortable. The breakfast was like eating in a restaurant. Thank you for a great stay
14. Juli 2014