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Rated 4,3 out of 5 by 91 reviewers.
Rated 5,0 out of 5,0 by Very comfortable bed enjoyed my stay was very pleasurable been here before and loved coming back here. 26. September 2014
Rated 5,0 out of 5,0 by Great stay This hotel is a gem. The location is great. It is easy on/off of the highway. Also, it backs up to a wonderful park. Great view, walking/running path and fitness run. The hotel itself has a cozy back patio, including a grill available for use. The staff we encountered were great. We arrived later than expected and the staff opened the hot tub for a short period of time for us so we could relax. The room was also great. Very spacious. The only recommendation I would have is to get a larger refrigerator. The space accommodated a medium size (dorm size) frig but there was a tiny one there. 26. September 2014
Rated 5,0 out of 5,0 by Pleasant and Comfortable I was visiting for an event which took place within the hotel, and found everything to be very clean and enjoyable. The staff was incredibly helpful when I needed to add a night to my stay last-minute, and I encountered nothing but courteousness from them throught the event. 25. September 2014
Rated 5,0 out of 5,0 by Good stay Beautiful setting, being next to North Ponds Park in Webster, N.Y. Clean hotel with good rooms. Breakfasts were very good. Has all the amenities I would want for a short stay. 24. September 2014
Rated 5,0 out of 5,0 by very nice clean..very confortable...very nice hotel...the staff was very nice...the food was good...the pool very clean.... 18. September 2014
Rated 2,0 out of 5,0 by Horrible Breakfast and staff The list is quite long with issues that made our stay very poor at this location. I am a long time customer and fan of HIE, but this place was far from HIE standards….The kid checking us in was very efficient, so much so there was no courtesies, personalized interaction or business acumen, he was quick to dismiss us although no one else was around. The pool water was very foggy making me uncomfortable using it with my 2 year old. The tub plug in our room didn’t stop water at all for a bath so we had to disassemble it to remove the nasty gunk built up preventing it from stopping water. Taking a shower during the day was a game of trickle or drips. I could barely get myself washed. AM or PM showers were fine with the amount of water coming out. I was so looking forward to having a great breakfast as I’ve had great experiences in the past, but this place was horrible!!. There were a lot of service people milling about the breakfast area, and it wasn’t full of customers, but the food was very sparse and gross! The usually awesome cin rolls were not warm. Biscuits being brought out from the back were very hard, the folded eggs were hard, milk almost gone and not cold. There was no meat one morning. Another morning, I reported only clear water coming out of the apple juice but I got no apology, instead the service lady argued with me saying “it’s not empty” I was shocked…I don’t care if it is empty or not, I just want the machine to dispense apple juice not water. She did fix it but didn’t tell me when it was ready. I was the only customer with a child, but none of the workers offered to get us a high chair (stacked in the corner difficult to retrieve and had to have other people move so I could get to them) No one checked on us or any of the people eating or offered any form of pleasantry or customer service. 18. September 2014
Rated 5,0 out of 5,0 by Great Service The HI Express is located in a convenient location for my buisness trips and is near several good restuarants. 9. September 2014
Rated 5,0 out of 5,0 by Restroom facilities and front desk staff member The restroom spigot was "repaired" with caulking and was loose. The "water closet" was extremely noisy, however, perhaps that could be possibly caused by a high efficiency flushing. One of the front staff (who was not the manager nor an assistant manager) was rather abrupt. He behaved as if we were annoying him. All of the other staff including the manager were very courteous and made feel us that they enjoyed having us stay there. 8. September 2014