Rated 4,4 out of 5 by 206
Rated 5,0 out of 5,0 by MattL96 Great all round stay
Our stay was thoroughly enjoyable, everything either met or exceeded my expectations. Had a little bit of trouble finding the hotel but that was more my fault then the hotels (I entered a slightly wrong postcode in the sat nav.)
Checking in was very fast, as was checking out.
The room itself was lovely, the bed was very comfortable and there was plenty of room for the two of us.
The bathroom was perfect, with shower gel and shampoo provided.
The breakfast was excellent, a big range to choose from, including cooked breakfast, cereals, toast, croissants etc and it was all self service which was easy.
The staff were very welcoming and extremely helpful with any queries.
Overall the stay was exactly what we wanted and much more.
24. September 2014
Rated 5,0 out of 5,0 by 4427 Great stay
My wife and I had a four day break in York at this hotel, we found it to be very clean and quiet, the staff were very freindly and helpful. It is well placed for the park and Ride into York and for a massive retail park.
22. September 2014
Rated 1,0 out of 5,0 by Mr Dissapointed Ghastly experience!
Since I knew I would be arriving late I had ASKED FOR A QUIET ROOM - hoping for a lie-in. Due to delayed flight I arrived at the hotel at 03.15 am. Window was wide open and room cold. No extra bedding in room and heater did not work. Could not get on to internet to advise next days client that I may be late.
Managed to sleep until about 06.30 am, when people started having showers causing the PLANT ROOM NEXT DOOR TO BECAME EXTREMELY NOISY! Reported my frustration to the front desk, only to be told that there was nothing wrong with the heater and I did not know how to work it!! As a Chartered Mechanical Engineer I think that I can tell when a heater does not work (as was demonstrated later when staff could not get it working). The response from the front desk to all this was provision of another heater for the following night - WHEN MY BOOKING WAS FOR ONE NIGHT ONLY!!
21. September 2014