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Rated 4,4 out of 5 by 162 reviewers.
Rated 2,0 out of 5,0 by Noisy at weekends We were disappointed by the lack of any sound-proofing in the hotel. You could hear your neighbour sneeze. Saturday nights seeme to attrack large parties - hen and stag - who arrive back in the early hours. We were kept awake for most of the night. There's also no temperature control in the room and it was very hot and stuffy. On the plus side the breakfast was good and all staff nice. 26. Juli 2014
Rated 4,0 out of 5,0 by Appreciations Overall this is a clean and tidy hotel in close proximity to York and offers a convenient and very friendly service. The staff we encountered were excellent and demonstrated a warm hospitality with professional manner throughout. On a negative, one of my two room choices was not available at the time of check-in and staff were not able to correct this once they had been made aware of my preferences...therefore I had to sleep in a more restrictive sized bed than I had chosen or are used to. If during my booking I had been notified that I would not be able to guarantee a 'double bed' size I would have chosen to spend my money elsewhere... 26. Juli 2014
Rated 4,0 out of 5,0 by Nice hotel but hot Rooms and service was as expected but no air con. Beds good. Clean rooms. OK breakfast. 25. Juli 2014
Rated 4,0 out of 5,0 by Comfortable bed A £8 taxi ride into York centre so a little further than expected. Room was clean, bed comfortable. Tea/ coffee making facilites available, however, had to ask for more milk and decaff coffee as only enough for one cup each,but these were given without question. Staff were very pleasant and courtious. Cooked breakfast disappointing. scrambled egg, beans, sausages only. No egg choice, or bacon etc 23. Juli 2014
Rated 3,0 out of 5,0 by Room allocation When we booked on your website , we requested twin beds. On arrival we were given a room with 1 bed and a sofa bed. When we objected, we were given a twin room for that night but couldn't get one for the other 2 nights. The staff were very helpful in finding and contacting a local B and B for us for the next 2 nights and refunded us the cost for those nights. It would be helpful if your websit eactually allowed the customer to specifically book a certain type of room rather than just request bedding type. It would then give them the option to choose somewhere else and prevent the situation we found ourselves in. 22. Juli 2014
Rated 3,0 out of 5,0 by Alright Hotel for a couple of nights Got to the hotel but with it being express was not offered to be upgraded on arrival even though a Gold Elite member. Free points voucher offered and accepted, Wi Fi code was given without fuss, no problems here. Staff generally knowledge about the area and helped where they could. Room was very tidy and twin beds were comfortable with option of pillows. Noise in adjoining room was manageable but did disturb some sleep. A Car is a must when going to this hotel but be prepared to either pay parking or go to the park and ride if going into York as the 3 mile walk is along a very busy road. Was here for work, but when visiting York again in future I'll try to get in the Holiday Inn near the racecourse as the city is much more accessible. Was very disappointed with the breakfast options, but can't please everybody :-) 21. Juli 2014
Rated 5,0 out of 5,0 by clean comfortable and friendly my husband and enjoyed our stay very much and would definitely stay here again if visiting York. The park and ride was helpful for visiting York. The staff were very helpful about informing us about this. Our room was excellent and spacious and clean. The only thing i felt that there was not much selection of hot food for the breakfast but this would not put me off returning to this hotel again. 19. Juli 2014
Rated 5,0 out of 5,0 by Friendly staff Very impressed at how helpful and friendly the staff were and they suggested and carried out making up the sofa bed for my aunt and mum as did'nt want to share the double bed. 19. Juli 2014
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