Rated 4,3 out of 5 by 148
Rated 1,0 out of 5,0 by Monie17 Did not meet the normal expectations
When we first arrive to the hotel and decided not to drive further to the Holiday Inn express in Redding California, we were expecting the same service we receive at all other Holiday Inn expresses but this was an exception..let me first say that the locks on the door to the room was not secure and they had to come replace it ( I was told by the person replacing this but this was done because of a fight in the room) the refrigerator in the room was not cold enough after purchasing ice cream in the lobby( how to throw out the rest cannot save it) , the pool was supposed to be heated, when I brought my kids down to relax by the pool to my surprise the pool is not heated even though we had a sign at the door entrance but the pool is heated at a comfortable 75 to 80°. It was freezing!!! The front desk was not aware that the pool was not heated because of a device was not fixed in the pool.After experiencing all of this I went up to the front desk and request that I do not get charge for the room and get the opportunity to drive a little further to holiday in express that was fit to accommodate my family. This is two hours after we checked in and driving with three kids in the car for 11 hours. I was told that I could not do that and the manager will give me $10 off my room rate or 300 points. I told a young lady at the front desk that I was insulted that they what try to buy me off with $10 or 300 reward points.
I requested the manager to give me a call which he never did
13. Januar 2015
Rated 5,0 out of 5,0 by Eureeka Comfortable bed, great breakfast
This was a great place to stop for the night. Clean, comfortable, many amenities. Only negative was the pool heater wasn't working so we weren't able to use it.
I would definitely recommend
6. Januar 2015
Rated 2,0 out of 5,0 poor staff service
too busy with her family doing her laundry to be attentive. also had to beg for an upgrade as a platinum member which was given reluctantly. weak breakfast line.
pool not heated. no jacuzzi.
4. Januar 2015