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Rated 4.4 out of 5 by 268 reviewers.
Rated 5.0 out of 5.0 by Great ending to long travel day This was the perfect place to stay enroute to Orlando, FL. Our welcome was warm, and the pool was perfect to relax in. June 23, 2016
Rated 5.0 out of 5.0 by Great shower and comfortable bed We had to turn off the water at home due to flooding from a broken pipe. It was great to be able to take a super shower and to get some much needed rest in a comfortable bed. June 14, 2016
Rated 3.0 out of 5.0 by Hotel needs updated WE have stayed here in the past . Had both room issues and lack of caring this time . I will not be back June 13, 2016
Rated 2.0 out of 5.0 by Staff needs more training We stayed for 4 nights in late May so that our son could receive treatment at the Mayo Clinic. This hotel was out of the way, but closer hotels were booked. We are Holiday Inn rewards members so we stuck with the brand. The first morning, an male housekeeper in civilian clothes opened our door without knocking. We asked him to come back and he did, but when cleaning the room, took all the soap and didn't leave new soap. I had to go down to the front desk to get soap. Another day, we didn't get a bath mat. Once when I asked the housekeeping supervisor a question, she spoke in Spanish to the room cleaner (in front of me) but then never answered my question in English. The second day, another Holiday Inn in TN was faxing me a credit card authorization form so I could pay for some rooms for my job, and the clerk insisted they didn't get the fax. I finally asked if he had a generic form I could use and he handed me the form from the hotel in TN that had been faxed to me. I filled it out and he appeared to fax it back for me, but they did not receive it and I had to try again the next day. The third day I had to do laundry as we thought we'd only be there two days and needed to stay for 4. I asked the front desk clerk (Denise) for quarters and she asked how many I needed. I asked how much the laundry machines were and she told me $1. I asked for $3 in quarters. She reluctantly opened a roll of quarters and gave me $3 worth. I put my laundry in the washer and since it was actually $2 for the machine, I walked back to desk and asked for more quarters. She told me she didn't have any. Then she said she was running low and couldn't give me any. I explained that that was unsatisfactory as I'd just put my clothes in their washer and would need to dry them. She huffed and went back to an office to discuss with someone and finally decided she could give me $2 more. Meanwhile, the employee she was training was sitting on the corner playing on her phone. If your guests need quarters for snack machines and laundry, then someone needs to go to the bank and get some more, rather than rationing out one roll. The woman who set up and operated the breakfast bar did a great job though. Since you don't know who your guests are or what they may be going through (for instance, traveling many hours to get treatment at Mayo), customer service can make or break a visit. Finally, just about every Holiday Inn recognized that we are Reward Club Members and offers water or bonus points. We received neither, though when I asked for water, the clerk did give me two bottles. June 5, 2016
Rated 4.0 out of 5.0 by Comfortable nights sleep It's a convenient place to stay while visiting our daughter and grandkids. The hotel is safe and clean. June 1, 2016
Rated 5.0 out of 5.0 by I always love IHG properties! The Holiday Inn Express in North Jacksonville/Fernandina Beach has an excellent location off of the I-95 for getting to everything of interest in many directions. The hotel was very clean and comfortable, and my guest room was well maintained. I found the housekeeping and maintenance staff extremely friendly and helpful. My only disappointment was upon my initial check in. The courtesy of the front desk staff was lacking. I was treated with indifference, I was never recognized as a Gold member, I was not thanked for using my IHG credit card, and I was not offered cookies or water or points, as is the custom! I'm used to this at check in at all other IHG properties, so I did not feel like a welcomed or valued guest. Check out after 5 nights' stay made up for it. The individual who checked me out made up in courtesy and friendliness that the check in staff lacked. I can't let one bad apple ruin the whole bushel! Overall, this was a great hotel! June 1, 2016
Rated 5.0 out of 5.0 by Great place to rest your head Thought the place was great. Good breakfast. The staff was very friendly and considerate of my comfort. May 19, 2016
Rated 4.0 out of 5.0 by Aderquate Room was fine. Desk clerk was apparently new. The food at breakfast was awful but the attendant was very friendly and helpful. May 15, 2016
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