Rated 3,6 out of 5 by 217
Rated 1,0 out of 5,0 by NoNickname2 Fine hotel, uneven staff, airport shuttle cancelled
The hotel was fine, but the free hotel shuttle I reserved was not available. I called the hotel a few days before and was told that I was put on the 7:30am shuttle reservation list. I confirmed at the desk when I checked in that I had a 7:30am shuttle reservation the next morning. However, when I went to the desk to check out and get on the shuttle, the desk clerk told me that there was no reservation for me, and I was not allowed on the shuttle. He told me that my only option was a taxi. The taxi driver was already at the counter talking with the clerk. The clerk, who was very unfriendly, said that the cost would be about 20 Swiss Francs. It was actually 29, plus tip. It seems to me that the clerk and the taxi driver worked a scam, ignoring or deleting my shuttle reservation and forcing to take the taxi. But I had no other way to get to the airport, so I paid.
31. August 2014
Rated 4,0 out of 5,0 by Tscheru Gelungener Stopover vor dem Abflug
Ruhige, saubere Zimmer. Freundliches Personal, welches trotzdem rasch die Check-inn und -out-Arbeiten erledigt.
Verbessert werden könnten noch die Servicezeiten beim Essen (Dauer Bestellung bis das Essen am Tisch serviert wird) sowie die Matratzen der Couchbetten (sind eher ein Notbett, denn ein Bett im eigentlichen Sinne).
Ansonsten war es aber, auch in Anbetracht des Preises, eine sehr gute Dienstleistung.
29. August 2014
Rated 4,0 out of 5,0 by Sealeaf Great service and a great location at a great price.
The Holiday Inn Express in Zurich is a place close to the airport and to the train. The staff was extremely accommodating. The room was serviced well. We tried to have dinner there, but the vegetarian option was not available. The hamburger was not very exciting and tasteless. The breakfast, on the contrary, was extremely well presented and very plentiful. The train in to Zurich is about a quarter of a mile away. The front staff ran off the train schedule and connecting trains and made suggestions about where we might take our grandchildren. There is but one restaurant in the area that is around the corner from the hotel. It has a pizza-pasta buffet every night of the week so there was plenty for everyone. Valentino's is its name. The pizza was tasty but quite salty. It was a welcome change from the hotel's dinner the night before.
We were able to get the transport from the airport on both days in a timely manner. (Unfortunately, the Zurich airport does not tell you how to reach the hotel transports so a trip to the fourth floor to the service area is required.)
I would recommend this hotel.
28. August 2014