Rated 3,6 out of 5 by 183
Rated 5,0 out of 5,0 by Scud639 Excellent Choice
Nice clean hotel near the Zurich airport with convenient shuttle service. Nice outdoor patio for relaxing. Excellent complimentary breakfast.
7. Juli 2014
Rated 4,0 out of 5,0 by zimmee Great hotel staff
For me staff makes all the difference and at this property we were met with very professional and helpful staff!
7. Juli 2014
Rated 2,0 out of 5,0 by newbie1234 Improvement Needed
Rooms are of good quality and has been well maintained.
Customer service has to be improved alot. I have notice some staff being rude to customers and also shouting even when the customer is right or wrong.
I found the Customer Service are not properly in sync with each other, in the management of things.
I had reserved 2 rooms. 1 for 1 night, 1 for 2 nights.
My friends had checked out and had paid for the room before flying off.
When i tried to check out after the 2nd night, I was told that both rooms were unpaid and I had to pay for 2 rooms. i had mentioned that the 1st room was paid for already. The staff was not able to check their records or trace their receipts of payment.
I had to call my friend up and he had to provide a screenshot of the receipt before the staff is able to check on the payment status.
This has caused so much hassle to myself and my friend whom had to rummage his luggage in the middle of the airport for his hotel receipt.
I am totally dissatisfied with the service rendered to me. I hope this can be improved so that customer experience will be much pleasant when checking out.
I would do have to commend on the Free Shuttle Service to the Airport that is provided by the hotel, which is good given the close proximity to Zurich airport.
3. Juli 2014