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Rated 4.8 out of 5 by 357 reviewers.
Rated 5.0 out of 5.0 by Excellent value! Clean, new, very pleasant desk staff and great breakfast choices ! 21 November 2014
Rated 5.0 out of 5.0 by Comfortable room, friendly service, highly recommend This was the second time I have stayed at this particular hotel, and the third time overall at a Holiday Inn Express. Every visit has always been more than satisfactory. From the ease of check in/check out, to the friendly staff, my visit has always been exceptional. The rooms are clean and warm, and the beds are extremely comfortable. Whenever I travel I always search for a Holiday Inn Express for my stay. 20 November 2014
Rated 5.0 out of 5.0 by Couldn't have been more accommodating! My daughter, granddaughter and I were in town for a cheerleading competition and booked in another hotel through that competition. The front desk neglected to advise us of a water main break and that there was no water at the hotel when we checked in. Toilets were clogged all over. Due to it being a health issue, I contacted this hotel. I was fortunate to speak to Lori and told her our situation and that I was a Priority Club member. In addition, there were two other couples at the same hotel. So we actually needed three rooms. Lori told us to come over and she would take care of us. I cannot say enough about the employees or Lori. The service was extraordinary. When my husband and I travel, Holiday Inn Express is our hotel of choice. But this hotel was above and beyond what I expected. By the way, this hotel is 19 years old and looks like it was brand new. Kudos to Lori and her staff! 19 November 2014
Rated 5.0 out of 5.0 by Great hotel Clean, convenient and friendly staff. Common room was great for my team to relax and have fun. 18 November 2014
Rated 5.0 out of 5.0 by November 1st stay Excellent service by caring staff. Very clean! Free breakfast is a plus. 13 November 2014
Rated 5.0 out of 5.0 by Have stayed here multiple times throughout the years and am never disappoi The best in Albany!!!Please don't change anything. You seem to be a well oiled machine. 13 November 2014
Rated 5.0 out of 5.0 by Exceeded my expecations Facility was fresh, clean and pleasant. I regularly stay at Holiday Inn Express and generally have a good experience but the attentiveness of the staff at this hotel set it apart. We were in town for a wedding, staying at the hotel for 4 nights and spent a good deal of time in the room. We received an upgrade which made our time n the room much more pleasant. We also had a wardrobe malfunction which the staff (including maintenance) helped us with just before the wedding. Great overall experience 12 November 2014
Rated 5.0 out of 5.0 by 4 Star Quality Rooms. Pros: I am typically satisfied with the quality of the rooms when I say at a Holiday Inn Express. However, I found our room on the 4th floor of even higher quality then usual. The comfort of the beds and pillows felt more like a 4 star hotel. The bathroom was also a step above your typical holiday inn express, with an attractive granite finish and very clean. Service was excellent. I was recognized immediately as a IHG Platinum member and welcomed back. I always appreciate that. Cons: The heater gave off a strange smell when turned on and was a bit noisy, but this was no longer an issue after the first few minutes. I would have appreciated some bacon for breakfast. There were a bit too many carbs for my liking. There were some sausage patties, but they did not look to appetizing. Overall: Excellent hotel with friendly service and perhaps the most comfortable rooms of any holiday inn express you will find. I highly recommend this hotel if you are staying in the area and your primary goal is comfortable night of sleep. 12 November 2014
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