Rated 4.5 out of 5 by 84
Rated 4.0 out of 5.0 by Bandicoot Comfortable room but a car is a necessity
This hotel was in a good location being close to historic Alexandria and the DCA airport.
When we arrived the front carpark was closed for resurfacing and all parking was at the rear of the hotel. Signage would have been good to indicate this instead of just a tape barrier preventing access. Initially we were unable to see the rear entry door to the hotel because a bus was parked across the entry preventing access. We have a disabled parking permit and this did cause some issues as there are no marked spaces at the rear of the hotel and all car parks are narrow in width. The gutter edge also does not have a cutout so you were required to bounce everything over the edge (including a wheelchair if you used one). It also meant that you were unable to place your luggage on a trolley at the car - you needed to leave the trolley on the higher level and carry everything across. The luggage trolleys were still located at the front entry and maybe these should have been placed near the elevator on the bottom level while the resurfacing was carried out.
The guest laundry was a little hard to find at first as it is not listed in the guest compendium, and we needed to enquire at the front desk. They gave us verbal directions, however there was no signage on the bottom level of the hotel where the laundry was located. It did take some walking up and down the corridor to find it. That aside, it was a pleasure to find that the laundry was free of charge and you only paid for your washing powder.
The breakfast food was of the same quality as we have come to expect from a Holiday Inn Express. There is only one restaurant within walking distance of the hotel so you really need to have a car to find somewhere to eat dinner. Also for the first time at a HIE there was no microwave in the room which required you to go out to have dinner. Other locations have had frozen meal options available for purchase which could then be heated in the room, or were located much closer to food outlets.
The hotel is pleasant and we would stay there again but now we know we would need to eat dinner before returning to our room at night,
07 December 2013
Rated 5.0 out of 5.0 by mbme4 Great clean room and Hotel
The room was very nice, clean and comfortable! The breakfast was very good and the staff excellent!
06 December 2013
Rated 5.0 out of 5.0 by pm09 Clean and Comfortable
The staff we friendly and responsive. The room, clean. The hotel was easy to find and accesible to chain stores and restaurants.
29 November 2013
Rated 5.0 out of 5.0 by Hammer50 Friendly service - comfy room
Enjoyed my stay very much. Front desk was helpful with questions and check-in. Breakfast of sausage and biscuits tasty. Good location - all in all a positive experience.
27 November 2013
Rated 5.0 out of 5.0 by Lucretia1 Great place to stay!!
Quiet, Enjoyable, Clean The breakfast buffet had everything you could name for breakfast, and the people seemed like they enjoyed it. I told my husband after we left that everyone seemed friendly, and it sounded like people having breakfast at home. The women who were working the buffet were working hard to keep everything available, and they worked the whole time we were there. There barely was an empty seat.
13 November 2013
Rated 2.0 out of 5.0 by SheilaK Disappointed in this experience
The room was not up to the standards we have come to expect from the Holiday Inn Express. The window treatment either covered the air conditioner/heater or had to be left open. The air conditioner/heater was noisy and did not work well.
We ask for another room but it was the only King room available for the two nights we were in town.
02 November 2013
Rated 5.0 out of 5.0 by Bergie33 Friendliness and helpfulness of all staff
My wife and I spent eight nights at the hotel during our visit to DC and the surrounding area. Every member of the staff went above and beyond to make us feel welcomed. The young man and lady at the front desk during the daytime and evening hours were very professional and did all they could to answer our questions and help us during our stay.
31 October 2013
Rated 4.0 out of 5.0 by Sevsmom Met our needs
My family came to the DC area to participate in the Marine Corps Marathon. We needed a location that had reasonable access to the Metro, free breakfast, and reasonable pricing. This location fit that bill perfectly. We had an enjoyable stay. We slept well. We enjoyed our breakfasts. The staff was courteous & helpful. The room was clean as was the building in general.
30 October 2013