Rated 4.1 out of 5 by 289
Rated 5.0 out of 5.0 by Jason444 AWESOME DESK CLERK
Hello, I would like to say that YESI is AWESOME!! She is upbeat, professional, and overall excellent!! She makes you feel like you are the ONLY customer in the building that she has to attend too. I will be back to Detroit soon and because of HER and the location itself, I will be staying there the next time. EXCELLENT JOB YESI!! Keep up the good work.
25 January 2015
Rated 5.0 out of 5.0 by JRock09 Great Stay
Everything was great really! The sink drained slower in the bathroom but it wasn't much of an inconvenience.
23 January 2015
Rated 4.0 out of 5.0 by Carshow5 Good pool and Breakfast Buffet
The hotel was descent except for the front desk staff. The person checking us in was not friendly at all, not happy to see us and certainly did not make us feel welcome. Luckily the other aspects of the hotel were good and not reflective of this one person.
22 January 2015
Rated 1.0 out of 5.0 by Windmill_Guy Look Elsewhere
IHG Hotels and most HIE locations are normally great to stay at. Management and hotel staff are uncaring and rude.
22 January 2015
Rated 5.0 out of 5.0 by Pecky09 Very Cooperative manager
Front desk clerk very friendly. Room clean and comfortable. Manager very cooperative in verifing the free room night stay from the Holiday club.
21 January 2015
Rated 3.0 out of 5.0 by Brown69 Maintenance Issues
I've stayed at this property before and have always had a pleasant experience, this time was an exception.
The kitchenette had a leak in the cold water supply, the problem here is that someone put several layers of towels to 'catch' the water. Needless to say this made a mess. The towels were soaked, the carpeting and cabinet were all wet as well. I shut off the cold water supply to stop the leak.
I contacted the front desk and was told that maintenance would look at it, maintenance never came. While this was a minor inconvenience, this is now a bit of a health issue...the floor was soaked and mold will grow here. I'm surprised that they would just place towels to catch leaking water and leave it that way, clearly someone knew this was a problem...why not just fix it?
I'm disappointed that no one followed up on this and when I reported the problem I wasn't even offered another room.
Be wary of room 251, it's the one I'm basing this review on.
20 January 2015
Rated 3.0 out of 5.0 by Choploads Comfy beds but less than desirable room
Just like we said in our previous comments. The room was dirty, stuff on the floor. I don't think this room had anyone in it for a long, long, time. It was way too far from everything. Location of the hotel was not exactly appealing. Hotel was right next to the train tracks.
19 January 2015
Rated 5.0 out of 5.0 by DetLionsFan NO complaints
Could not have asked for a better stay. Everything was perfect
14 January 2015