Rated 4.6 out of 5 by 154
Rated 5.0 out of 5.0 by rjillrich Quiet and Clean
Front desk employees very helpful. Quiet and clean.
February 4, 2016
Rated 4.0 out of 5.0 by Shermand Ok stay
Stay was good. Basic accommodations and staff for the most part were pleasant to deal with.
January 29, 2016
Rated 5.0 out of 5.0 by Steve 19544 OUTSTANDING !!!
Very Clean- great staff- nice and quite --
excellent bed -- you cannot go wrong with this hotel
around 125 to Atlanta from this location -- I stay here every time I go to Atlanta
January 22, 2016
Rated 4.0 out of 5.0 by Jsjcountrygirl Comfortable room, but check in staff was rude and unpleasant
I have stayed here many times over the las year while visiting family. I usually have great customer service, but this check in was not so great. Michelle was the one who checked me in. She was very unpleasant to deal with. She made me feel very uncomfortable. My dad pays for the room with his credit card and always has since the first time I have stayed there. He came in with the first check in and signed paperwork saying I can use his card for the room. Every time I stay at this property I use the same card. I have never had a problem if he does not come with me. This particular time I was made to feel like a criminal at check in since it was late and I gave her my license and the same card I always use. She said I was not able to check in due to the names not matching. I explained it is my dads card and he is in Belton with my aunt. She said are you on the account? I explained the situation about him being in Belton and I would call him she said well I need something with a last name that matches. I said all I have is my social security card. She said that will work so I gave her that and she photo copied it with my license and dads credit card. I asked why she was doing that and she said it was
Policy in case we fight the charge. She said I would have to bring my dad by to sign a paper given me permission to use his card. She then began to tell me she sees her employees are not doing there job by letting me use the same card I always do. She said I am the assistant manager and I will have a talk with my employees about not doing there job correctly.
I have checked in with several people over the past year including the owners son who I didn't have an issue with if my dad was not with me since it was the same card. When I said this to her she said well he wasn't doing his job correctly either. Guess I am the only one who is. She then had to ask me if I was a member and I said yes ma'am. She said do you know your status I said I am an elite member. Anytime I have checked in the person on duty says thank you for being an elite member or a member this is how many points you have.
When I brought my dad the next day I explained everything to David who has awesome customer service skills and I have dealt with on several occasions. I explained everything to him and he apologized for her actions. I told him due to her I will probably not stay at this hotel again. He said please don't do that, you are a valued customer.
If I have to deal with her again I definitely will not be back. Other than that my stay was good.
January 20, 2016
Rated 5.0 out of 5.0 by Mittie 58 Very helpful staff and clean rooms
Great location of the hotel and wonderful staff. The breakfast was very good.
January 16, 2016
Rated 5.0 out of 5.0 by sctkim Business
I always stay at that location when traveling to the area for business
January 16, 2016
Rated 5.0 out of 5.0 by ShaneM Great stay
The hotel was very clean to include the check in, dining area and room. The staff was very courteous and professional. Had a great stay.
January 13, 2016
Rated 5.0 out of 5.0 by need to know Never Disappoints
This is where I moved to after the HI in Anderson. Its a bit out of town but not bad. Much quieter, more comfortable.
January 11, 2016