Rated 4.4 out of 5 by 98
Rated 3.0 out of 5.0 by Cyril13 In need of renovation
The Holiday Inn in "Arras" is in dire need of renovation.
The rooms (we saw two) are small, dark and stuffy - and what makes sleeping, nay staying there uncomfortable, is the fact that you're not able to open the window even for an inch. Hence the air is bad and stale. Not that there would be a fantastic view - we pretty much saw the backyard.
Most annoying was the "door lock system"; the card key hardly ever worked. Once it took us five minutes and literally 30 plus efforts to open the door to our room, once only the staff could do it (and it took her also several attemps!).
The staff at the reception clearly knows about this issue, but did its best to ignore our complaints and let us wait for ages... until we finally got to change our room. As a guest you should be able to easily access your room at any time and not wrangle with the door!
On the plus side there was a fantastic breakfast - a great choice of cereals, different types of bread, a nice variety of cold meat etc - a real feast. I loved the orange press!
The location is also fine - there are always (more or less) free parking lots on the street and it takes less than 7 minutes to reach the city centre.
However - all in all for a Holiday Inn Express this hotel did not live up to our expectations; we had a very mixed experience.
21 October 2014
Rated 4.0 out of 5.0 by shazza65 Great overnight stay
Easy to find hotel that fitted all we needed for an overnight stay - arrived late but was easy to find, good parking facilities directly linked to hotel. room good size, clean
18 October 2014
Rated 5.0 out of 5.0 by AWG2 Very pleasant stay, superb room and a great location.
Hotel up to the usual high standard. Room on the top floor was very quiet and comfortable. Location of the hotel also excellent, and the direct access from the secure underground parking a bonus.
13 October 2014