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Rated 4.1 out of 5 by 122 reviewers.
Rated 5.0 out of 5.0 by Great location, nice rooms, great staff Very easy access off and on I-85 and city of Atlanta Comfortable rooms and facility, Accommodating staff 13 October 2014
Rated 1.0 out of 5.0 by Horrible experience First, the hotel double charged me for the room and then could not fix this when I checked in and it could not be fixed until the manager came in on Monday. Second, I booked an executive room and after I arrived at my room and noticed that the room was not what I had reserved I went back to the desk and they claimed they had never heard of an executive room with the amenities that their own website was advertising and again said there was nothing they could do until the manager came in on Monday. Third, the door in my first room did not close securely and when they moved me to the "non-executive" room the sink leaked, the ceiling above the shower looked like it was about to fall in on me and I had to tie the shower curtain up so it would stay in place. Fourth, they charged me the original rate instead of the adjusted rate for the room I was actually staying in. Fifth, the front desk staff kept telling us that the manager was the only one who could ever fix any of the issues we were having and when he was actually there he said he couldn't do anything because he would have to explain it to his management. How hard is it to explain that your website is advertising a room you don't have and you had to refund the customer???? I am still fighting with the management over the rate for my room! This was a business trip and my co-worker and I have to explain to our financial department why we don't have receipts yet because the hotel staff is worthless. I used to work at the front desk of a hotel and if we had treated our guests like I was treated on this trip we would have been fired. I will never stay at this wreck of a hotel again. 13 October 2014
Rated 5.0 out of 5.0 by Excellet Stay Clean, Good night sleep. Recommended The room were very clean. I didn't find anything to complain about the room. The staff were very friendly. At first I were reluctant to go because of other reviews, but I felt very safe after I contacted the front desk about security. I am pleased that this hotel had security available. Wifi didn't work well for me. Even though it showed up three times on my tablet, I was still unable to access the Wifi. But overall I have it on my phone so it was not a big deal for me. Believe me as a Pastor, I know hotels from traveling for years on business and personal. This hotel exceeded my expectations. Would recommend 06 October 2014
Rated 5.0 out of 5.0 by convenient lacation the location of the hotel is great its not too far from downtown which was perfect for us, considering we drove from Naples, Fl. We wanted to make sure we conserved on gas which by our surprise we were able to. the bed was comfortable and breakfast was great. 25 September 2014
Rated 4.0 out of 5.0 by Great Hotel Great hotel just busy weekend and a little pricey. Clean rooms and clean bed. Towels are a little rough but not too bad. 24 September 2014
Rated 1.0 out of 5.0 by Unfortunate Manager very difficult to contact ; double charged - failure to resolve issue. 22 September 2014
Rated 4.0 out of 5.0 by Always a pleasure As always, HI Express meets and often supercedes my expectations in comparison of room to rate. The staff there was amazing, from the security guards to the house keepers. The rooms are awesome, with bath tub for relaxation. Definitely a place of mental and physical comfort. And trust me on this because after 14yrs of Marine Corps Service and travel all over, I KNOW and can appreciate quality. 21 September 2014
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