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Rated 4.2 out of 5 by 183 reviewers.
Rated 5.0 out of 5.0 by Above and Beyond the Call of Duty!!!! A+++++ Let me start from the beginning. We have food allergies so a week prior to our arrival I explained in detailed to the GM what allergies we had (milk, eggs, and peanuts) and she explained company policies and how she could fit and meet our allergy needs. Upon arrival the staff already had the allergy friendly drinks and food waiting on us. The reason for our trip was our 4 yo bday. The staff welcomed us with birthday songs and happy faces. On his actual birthday the staff presented us with a card and just made it so special. They gave great recommendations on places to see and attractions;Even gave good seat recommendations for the braves game. Coming into the hotel we were a bit nervous but once we were there and knew where we were in downtown it was so convenient to the popular attractions. Vallet was always quick to service. Rooms were always tidy when we got back from morning adventures. 07 June 2014
Rated 2.0 out of 5.0 by All was ok until.... The staff here were super nice and helpful. I was so pleased with their service. When I got to my room, the door wouldn't open so some of the cleaning crew got someone to start working on the lock. They had it all taken care of in about 15 minutes. My room was by the stairs/elevator so I thought it would be loud but it wasn't. The room I stayed in had a living area space and a bedroom and small shower. It was fine. When ready to go I went downstairs and grabbed a coffee before I jumped in the cab. While drinking my coffee, I felt something hit my lip. It was a big bug. It was either in the cup or lid or coffee or creamer and it was now on my freaking lip. I almost threw up. So that is why I gave it a low score. All other things were great but this one thing will keep me from going there again. Sorry. 06 June 2014
Rated 4.0 out of 5.0 by Good value downtown hotel This is good value downtown hotel. Don't expect anything fancy but it is in easy waking distance of convention center 01 June 2014
Rated 5.0 out of 5.0 by First stay in Atlanta Spacious room and very comfortable bed. Great location for a Braves game or downtown Atlanta business or pleasure. Beautiful park near by and close to interstate. Good value for the money. 31 May 2014
Rated 3.0 out of 5.0 by Very Small Room My son and I decided to take a few days and see the sites in Atlanta so we chose a hotel that was located close to a few attractions so we could walk. We were very surprised when we saw the very small elevators...5 people max.....and that would be uncomfortable. When we got up to our room we were even more surprised by minimal room between the dresser, beds, wall, etc. Impossible for two people to walk side by side in the room. Also, the bathroom was very small, enough room to turn around in, but that’s about it. Also, as for location, it was close to a few attractions (aquarium, Coke, Centennial Park) but required a car to others (Museums, zoo, concert venues). Also, be concerned about which way you head out of the hotel. Go one way and it is touristy, go the others and it can be very scary at times. I would venture to guess we were either asked for money or gestured to come down a not so safe area at least 8-10 times. Best bet is stick to tourist areas at night........and stay away from the "underground at night." 28 May 2014
Rated 5.0 out of 5.0 by Great Staff The staff was amazing. Very friendly and helpful. Breakfast was great. 28 May 2014
Rated 4.0 out of 5.0 by Amazing views The room was awesome. Large clean and comfortable. The parking situation was lacking desirability 22 May 2014
Rated 2.0 out of 5.0 by No what I expect from Holiday Inn Express The "Queen" bed was not a true queen and it was very uncomfortable. The bathroom smelled like septic was flowing from the drains. It was horrible. We could not enjoy being in our room as this smell was unbearable. The hotel is really old and parking is absurd. We did the self park and the garage was a block and a half away. Valet is a must here. There are much better options in Atlanta for the same price. Staff was nice but it was not enough to over come the poor room. 23 April 2014
Rated 4.0 out of 5.0 by Small but comfortable rooms Well kept property located near convention center area. The staff are friendly and the beds comfortable. Only downside are the size of the rooms! The room was clean, but a little cramped. No drawers to place clothes in if you're looking to unpack for your stay. Very convenient for visiting downtown attractions. 21 April 2014
Rated 4.0 out of 5.0 by Great service Malik on duty our day of check in was wonderful and gave us an upgrade.He was also helpful with directions.The room was very comfortable especially the mattress! 21 April 2014
Rated 5.0 out of 5.0 by Nice room and Friendly staff Staff are very nice and friendly. Room is comfortable and internet working well. Overall very pleasant experience. 15 April 2014
Rated 4.0 out of 5.0 Volleyball Weekend Our stay was somewhat of a quick in & out. We were in town for the Big South Volleyball tournament, so there wasn't much time spent at the hotel, except to sleep. The proximity was awesome, so everyday was a short walk to the convention center. The most important thing was the breakfast, it wasn't an all-star, but it did what we needed. A sound breakfast before a long day of volleyball. Overall this was a pleasant stay and the cost did not hurt too much. I would definitely consider again for next year! 14 April 2014
Rated 5.0 out of 5.0 by Great staff What a pleasant experience our stay was, in large part due to the staff! The hotel staff, from the front desk to the breakfast staff to the valet guys...They are kind, they are engaging, they are polite, they are helpful even when you don't ask, and their kindness is sincere. They have obviously created a culture of exceptional customer service and every employee takes that aspect of their job very seriously. The rooms are small, but that is the only drawback. They are clean and up to date and the beds are awesome. Having a refrigerator and a microwave in the room was a great bonus. Great stay! 14 April 2014
Rated 5.0 out of 5.0 by Good business layover The hotel is quite small but the welcome is large. The staff are friendly and helpful, making sure you have all you need and giving the service their personal touch. Room was small, but clean and comfortable, only issue I had was the aircon being noisy. Location is good, a few minutes walk from the main restaurants and close enough to the conference center to walk in 20 mins. Would happily stay here again although in summer the need for the aircon may interfere with sleep! 12 April 2014
Rated 5.0 out of 5.0 by Excellent Rooms and GREAT STAFF An amazing place - within walking distance of everything in Downtown Atlanta! The staff is exceptional - helpful, friendly and you can tell they are there for you! They exuded Southern Hospitality to it's finest and this includes the breakfast staff as well. The manager, Vira, has put together a great group of people that really want to make your stay a pleasant one from the time you step onto the property! ENJOY! 09 April 2014
Rated 4.0 out of 5.0 by Overall an Excellent Stay The afternoon staff on Wednesday (3/26) could have been a little nicer. Short answers, and couldn't explain why he needed an extra $200 for incidentals. For a hotel with breakfast included, that is a lot of incidentals. The room was very nice and clean. The bathroom was very small but useable. The housekeeping staff was excellent. Overall it's a little dated, but it's close to everything and well maintained. The Landmark Diner (60 Luckie St) is close and had excellent food and service. 31 March 2014
Rated 5.0 out of 5.0 by Very Friendly & Caring Staff; Comfortable & Relaxing Atmosphere This was my family's first stay at this HIE, but it will definitely not be our last!!! The staff was so congenial and caring from the first step in the door until we left! Desk staff was so efficient, knowledgeable and concerned, especially with my 76 yr old parents! That, for me, was so comforting! The Valet staff was so courteous and quick! The Housekeeping staff was very friendly and always available! I can't say enough about the staff! They were all so wonderful! The hotel had a relaxing and comfortable atmosphere, but mainly it felt 'safe'! The location is central for so many locations which makes it perfect!!! Thank you to everyone that made our trip wonderful!!! 19 March 2014
Rated 5.0 out of 5.0 by Attended Conference Great location, close to convention center, and major attractions like Coke World. A short 2 block walk from the MARTA, $5 round trip from the airport. Internet worked good. Breakfast was good but could have used cream gravy for the biscuits. Pancakes were great. 10 March 2014
Rated 5.0 out of 5.0 by Very Friendly Staff The location of your hotel to the venues downtown is great! The room was very clean and breakfast was great. The best feature was your friendly staff...everyone says hello every time I entered or left through the front door. Thanks for a great stay last week! 10 March 2014
Rated 5.0 out of 5.0 by Staff was extremely polite. While I cannot give the highest rating for the size of the room, the friendliness and help of the staff more than made up for that. Waiting for my son to pick me up, I had the chance to observe how the staff worked with other guest ensuring their needs were met. The valet(s) were prompt with retrieving my car the several times I used it as well as opening my doors, ensuring everything was inside my vehicle, and that I had cleared the space before they moved my car. I would recommend this hotel to others visiting in the Atlanta area. 28 February 2014
Rated 3.0 out of 5.0 by Additional Costs The tax and parking cost added more than I care to pay. I will find another place to stay if we return. The Monster Energy show was awful compared to last year. Due to the poor show and the Ga Dome staff poorly handling the fight in our section we will not likely return next year. 27 February 2014
Rated 4.0 out of 5.0 by Central to a happening area of Atlanta Have stayed here before and it is withing walking distance(if you like to walk in big cities).Rooms were clean and the beds very comfortable.Will gladly stay there again. 09 February 2014
Rated 5.0 out of 5.0 by Awesome Fantastic front desk service and breakfast service. The staff really make it a point to make you feel at home and greet you. This is how hotel staff should be trained. Thanks - Curt B 16 January 2014
Rated 5.0 out of 5.0 by Exceptional Staff During my recent stay and traveling alone, the staff made me feel like family and took awesome care of me. I definitely did not feel alone and look forward to returning and seeing the staff again soon. 10 January 2014
Rated 5.0 out of 5.0 by Best Place To Stay I had the best experience with this hotel. Amazing staff and very curtious. Very attentive to my needs. I will only stay here when visting Atlanta from now on! 05 January 2014
Rated 1.0 out of 5.0 by Good employees but Horrible Hotel I absolutely do not recommend this hotel on the pictures the rooms look bigger but they are really really small I mean you can't even Walk the rooms and hallways smells funny and the noise is crazy you can hear everybody else walking in the hall in their rooms watching TV laughing, you can even hear clearly their conversations I will never stay in this hotel and the worst part is when I book it I am sure I paid for my room and taxes and when I arrived they charge $200 more in city and state taxes supposedly they were not add it to the total they have me when I book the room online. 05 January 2014
Rated 5.0 out of 5.0 by Nice Enjoyed our stay very clean comfortable rooms, nice pillows good breakfast. Staff was friendly and helpful, convenient location. 01 January 2014
Rated 5.0 out of 5.0 by Great Place To Stay! We were there for the Falcons/Panther football game December 2013. The entire staff met us with smiling faces, they went above and beyond to accommodate our every need. It's a great location, has everything you could possibly want for breakfast. If you're looking for a large spacious room(ours was two doubles), you may be a little disappointed. I can promise you won't be disappointed with anything else. 01 January 2014
Rated 2.0 out of 5.0 by Not a good value for the price Room was small, phone in room didn't work, customer service was horrible and room smelled bad. 01 January 2014
Rated 5.0 out of 5.0 by Great location and service. The Hotel is located in the downtown area of Atlanta, which by contrast to the city centres of other US cities is a pleasant and safe area. The area is patrolled night and day by the city police and by the "Ambassadors", a sort of volonteers willing to help you with any kind of information. Moreover, the hotel is at walking distance from the most important attractions of the city (I would recommend the CNN tour). It is also close (5 min) to a metro station, which can lead you to the airport in 15 min (pay attention, the airport metro station is at the domestic terminal; to get to the international terminals, which are quite fare away, there is a shuttle). There is not a restaurant inside the hotel, but there is an excellent steackhouse at just one block. On the corner, there is a small family owned shop where you can buy drink and food to take away or to eat in place, which is definitely better than the fast foods around downtown. The hotel has not frills, but rooms are very clean, quiet, well furnished, with all you need. My room was actually a little suite, with a coffee machine (complimentary tea and coffee), a fridge, a microwave oven and a iron. WiFi is included (and works fine!). The bed was comfortable. Breakfast again has no frills (the choice of food is somewhat limited) but the quality of food (and of coffee) is over the average. Last but foremost, all the personel is exquisitely gentle. I stayed 7 nights and I felt at home. 30 December 2013
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