Rated 4.2 out of 5 by 293
Rated 4.0 out of 5.0 by MzVanz87 Business trip to Austin
My company sent me to a State Training in Austin this past weekend. I selected the hotel location because it was readily accessible to the training site. My husband and I decided to make it a weekend and I booked the room for Thursday to Sunday.When I arrived from Fort Worth on Thursday at 4pm, the room was not ready (thought check-in was at 3pm), so we drove around and came back. That night I requested a wake -up call for the next morning(Friday) ,did not get it! So I told the desk clerk on Friday on my way to my training and they said they would give me bonus points to my account. Was not aware the hotel was under construction, but it was obvious when they taped the window and scraped off the trim most of the day (my husband was in the room resting), didn't take the tape off when they left that day. On Saturday, my husband and I went out to eat, only to return to the room, and our key would not work, the hotel clerk stated they had my check out for Saturday, mind you at the beginning I had booked it for Thursday to Sunday, so they rekeyed it.
February 4, 2016
Rated 5.0 out of 5.0 by I dont have to Just an overnight stop.
I have used this hotel several times in the past few years. My main observation is that the property while still nice is starting to show it's age.
February 2, 2016
Rated 3.0 out of 5.0 by Joonkim420 Construction Not Good
The staff was good except they didn't know what I should do about parking my car. Since they are under construction, they had big containers sitting the parking lots and there were no parking left which made me park in a red zone. I then asked what I should do and they didn't know. If they knew there were going to be containers in the parking area, they should give the customer a alternate solution. I had to drive around the parking lot till a spot was open, which never happened. I finally decided to park right in the front of door, which they told me they would have to call me at whatever time to move it if it was in the way of other cars. I told them that I would move it if they found me a place to move it to.
February 1, 2016