Rated 3.9 out of 5 by 45
Rated 5.0 out of 5.0 by Fresno Pete REALIABLE
I have been staying at this HIE for a a couple of years now and have never ever been disappointed. If i stay one night or all week, the service is awsome. This my first review for this location. All the folks here have always been very friendly and accomodating. My local office is a only a few minutes away and when I come in from Fresno even if it is a short notice they always seem to accomadae me. This kind of service always keeps me coming back and not going anywhere else. Thank you all for great service!!!
25 January 2014
Rated 3.0 out of 5.0 by Mos4900 Lovely room and ambiance
The room was beautiful and comfortable. The lobby was very nice. It was unseasonably cold while we were there. However, the heater in the room could not keep the temperature up. It was so cold, I had to sleep in my clothes! The breakfast omelets were hard and the cinnamon rolls were dry. I think one would have to eat at 6:00 in order to have fresh food. I would stay here again, however. The location was perfect for my needs, and our room was quiet. With a little attention to the food, all would be well. I doubt if we'd experience the extreme cold that took place during our stay another time.
13 December 2013
Rated 4.0 out of 5.0 by Mos4900 Lovely room and ambiance
The motel is beautiful, with a spacious and welcoming lobby. Our room was also nice. It was clean, quiet and comfortable. The reason I couldn't give it five stars was because the room was freezing cold and the heater just couldn't keep up. It had been unseasonably cold while we were there, but the heater should have worked better. I had to sleep in my clothes. I was sorry the breakfast wasn't up to the usual standards of most Holiday Inns. The omelets were very hard and the wonderful cinnamon rolls were dry. I think one must get there at 6:00 to get fresh-cooked food.
13 December 2013
Rated 2.0 out of 5.0 by Phil1984 TERRIBLE MANAGEMENT
I have a billing problem this hotel manager will not return calls or emails.
When I checked into the hotel I informed the front desk clerk I was only staying 1 night not the 2 i reserved. But during check in we discovered the system had changed the room I reserved to another type, in order to change it back she had to get the manager on duty, he did change the room but somehow the information about only staying 1 night got missed. I leave the next morning as usual thinking I had automatic check out like I do any of the other 200 nights I spend in Holiday Inn's. So when I get my CC bill I see they billed me for both nights, I have called twice to resolve and I get "the manager will have to call you back line" which he never does. I also sent an email with no response as well. WORST service ever, Ive been a PC member since 1991, never had this happen before.
03 December 2013
Rated 4.0 out of 5.0 by cjd123 clean and comfortable
Front desk very helpful and friendly. All staff guest focused. Room was clean. Only issue was one light burned out and not replaced during visit. will be back.
30 November 2013
Rated 4.0 out of 5.0 by johnnyo333 Great service
+ Good variety of breakfast items.
+ Friendly and helpful staff.
- Did not recognize me as a Rewards club member.
21 November 2013
Rated 5.0 out of 5.0 by Lynn1584 Nice place, been before, I'll be back!
Staff very friendly and helpful. Owner was always around and making sure all was well.
11 November 2013
Rated 5.0 out of 5.0 by NEWCHER VERY HIGH END HOTEL VERY FAMILY-LIKE STAFF
WE HAVE STAYED IN SOME VERY NICE HOTELS IN EUROPE IN OUR PRICE RANGE. WE ARE NOT WEALTHY, THIS PARTICULAR HOLIDAY INN EXPRESS RANKS RIGHT UP THERE WITH THOSE IN EUROPE.
09 November 2013