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Rated 4.1 out of 5 by 174 reviewers.
Rated 5.0 out of 5.0 by Great Stay Staff was friendly, professional and engaging. The hotel is clean and well maintained. Free Breakfast, shuttle and Internet Access adds value to the cost of staying here. 22 July 2014
Rated 3.0 out of 5.0 by Not so good neighborhood We arrived after dark to this hotel and the neighborhood did not seem the best. I did not feel comfortable leaving the hotel. The gentleman at the desk was not the friendliest and attempted to tell me that there were no available parking spots, even though both cars that arrived were parked in lots. He told me that there was a truck and trailer coming later that night. I reminded him that I was told first come first serve. He asked me to walk outside with him to see where I was parked. Eventually the lady, who I did not realize was an employee there, told him that she could find us two slots. Originally when I made my reservation I was told that there is a lot across the street for free parking after 6pm to 8am. This is not true. There is only street parking!!!!!!! The room was fine, but we did not leave it all night long!!!!! 22 July 2014
Rated 5.0 out of 5.0 by Exceptional Staff and Rooms From the first hello at the front desk I could tell the staff cared about my stay . I was at this hotel for 27 nights at various times over a two month period. My husband was very ill, staying at Johns Hopkins. The staff went out of their way to help me as my stay changed many times. The rooms were nice, very clean and the morning breakfast wonderful. David who worked at the front desk most evenings I was there was more than just an employee...he was caring and compassionate and helped me numerous times navigate my stay and the Baltimore area. Holiday Inn should be very proud of the employees at this hotel. We will be making numerous trips back to Baltimore area and plan to stay at this hotel each time. 21 July 2014
Rated 3.0 out of 5.0 by Comfortable Stay Have stayed in hotel several times and always satisfied. Bathroom problem this visit lowered ratings. Always park in lot - do not park on street. 18 July 2014
Rated 5.0 out of 5.0 by evaluation form This evaluation form is too long. Some questions are repeated. For purpose to stay, medical related reason is an important purpose. The hotel should provide drinking water, if not bottled water, there should be a pot to boil water. 17 July 2014
Rated 5.0 out of 5.0 by Interesting Experience The hotel was wonderful and staff was very friendly and accommodating. There isn't one negative thing I can say about the hotel. Location was easily accessible to almost everything. One must keep an open mind. You can see Baltimore has its areas that they are trying to recreate and beautify. Some strange people walking around the area but we enjoyed sitting back and watching and listening to them. They were harmless 16 July 2014
Rated 5.0 out of 5.0 by Best Kept Secret We enjoyed the whole experience. Recently updated this hotel was fresh and very nice. The staff were always helpful to include the local shuttle. I would recommend it and will stay again without comparing other hotels in the area. 14 July 2014
Rated 3.0 out of 5.0 by disappointed The non-ability to drop off luggage safely was distressing. Having to pay to park and then ride in circles waiting for a guest to leave was also distressing. I had 3 children, including a baby, with me, a broken foot and the ammenities I have come to take for granted at other HIX hotels were just not there! 14 July 2014
Rated 5.0 out of 5.0 by my sons wedding I was pleased with all aspects of my stay. The staff did a wonderful job. We were in town for my sons wedding and the stay there helped make it a wonderful day.. I enjoyed the breakfast and the varity of food offered 10 July 2014
Rated 4.0 out of 5.0 by Friendly Management When presented with our problem, the staff handled it promptly and in a friendly manner. 10 July 2014
Rated 5.0 out of 5.0 by Very unique lobby! Great location for attending the Orioles! just a short walk or jog to the Inner Harbor in Baltimore. 08 July 2014
Rated 4.0 out of 5.0 by Great Hotel For our purpose, it was a great hotel. It was convenient to Johns Hopkins as well as the Inner Harbor. The shuttle staff was great, but the front desk staff was a little stuffy, not overly friendly. The rooms were comfortable and clean. Very satisfied. 08 July 2014
Rated 4.0 out of 5.0 by Great Staff! I had read many reviews and had some qualms about staying at this hotel because of descriptions of the area. The Staff at the hotel was friendly & helpful. Rooms were comfortable. Ice machine didn't work on the 4th floor but if that was the worst I can say then I'd say it was a good stay! Shuttle made it easy to get back to the hotel after breakfast near the Inner Harbor. 30 June 2014
Rated 4.0 out of 5.0 by Convenient and Comfortable The location of the hotel is great - close to the hospitals and a straight walk to the Inner Harbor. There is a shuttle available to take you to the major points of interest too. The staff was very friendly and nice. The room was very clean, comfortable, and very spacious! The breakfast was standard for this type of hotel... it was complimentary so no need to complain about the selections. The only complaint I had was the tv not working properly. The internet connection was great so I was able to watch tv online. I'd definitely recommend this hotel for business and leisure! 30 June 2014
Rated 5.0 out of 5.0 by Nice People! I was very impressed by the staff on my visit. They were friendly and helpful...welcoming me,giving me tips about getting around and parking, and in the morning the breakfast attendant who was setting up tipped me off when things were ready. It made my stay very pleasant! 25 June 2014
Rated 4.0 out of 5.0 by A very nice Holiday Inn Express, but the wrong neighborhood! The HI Express is operated within a very historic and charismatic building, nice lobby. My room was large, but the furniture has seen better days (old, worn out. no hangars in the closet). In general, the hotel would be recommended for short trips (up to 3 days), but the neighborhood is not appropriate (semi-industrial, near the freeway, no public transportation -complimentary shuttle is offered to make up for this inconvenience-). Very friendly staff and well organized. Good HI Express breakfast selection (no complaints). WiFi appeared to be very slow, however internet via cable was "ok". 7ELEVEN is opening a store (soon), which will at least compensate for the lack of supermarkets (or any other kind of stores) nearby. "Walking" distance to the Inner Harbor (5-10 minutes, which is acceptable), but you can also use the complimentary shuttle. Pizza delivery into the room works perfectly and is highly recommended, as there is a very limited selection of restaurants in the proximity of this hotel. 21 June 2014
Rated 5.0 out of 5.0 by staff was wonderful nice hotel enjoyed the stay the staff made us comfortable and were very helpful 19 June 2014
Rated 5.0 out of 5.0 by Pleased with the room and ammenities Spacious room with two queen beds. Nicely equipped with fridge and microwave. Comfortable and clean. Somewhat far from attractions however. Involved a lot of walking unless you want to pay for cab fare. Wasn't aware of a complimentary shuttle. 18 June 2014
Rated 5.0 out of 5.0 by Great Place Accommodations were excellent. I would highly recommend this hotel. Inner harbor and Camden Yards very accessible. 18 June 2014
Rated 3.0 out of 5.0 by Humid, loud rooms with horrible parking. The hotels site says limited parking and they're not kidding! Only about 30 spots at first come, first serve. I get there to reserve a spot and two hotel staff members had to move their cars from the lot for guests! Why are they parked in there in the first place!! The blinds wouldn't stay closed to keep light out. The A/C seemed to keep the room cool but didn't pull the humidity from the air so it was difficult to sleep because it was humid in the room the whole week. Breakfast was a fiasco! The front desk personnel were working the front desk AND the breakfast bar. The only hot item out on the first two days, when I got down there at 0700, were eggs. No fruit, very little milk, and no yogurt. Very disappointed. 17 June 2014
Rated 2.0 out of 5.0 by not a good choice If you have family at John's Hopkins save your money and stay somewhere else. Shuttle service and parking are very limited. Parking is also costly. Front Desk staff are not very friendly or helpful. 13 June 2014
Rated 5.0 out of 5.0 by The best staff I have ever encountered at a hotel Holiday Inn should be very proud of the staff they have working for them at this hotel. Everything during my stay was profeesional and every staff member went out of there way for me. The room was very clean, spacious and comfortable. Breakfast was excellent and a lot of variety. I was there for 6 nights and am going back next week where I will be staying for another 10. I would recommend this hotel to anyone staying in the Baltimore area, especially thiose who are in long term need with family at The John Hopkins Hospital. 09 June 2014
Rated 3.0 out of 5.0 by uncomfortable beds Staff were great and very helpful. Hotel looked pretty clean aswell. As for the bed, I requested a king sized bed but there was no way it was a king. My boyfriend is 5'9 and his feet were hanging off the bed. Also the bed itself was terribly uncomfortable. Aside from the bed, the view on the side of the hotel was abysmal. From what I understand the owner and staff have tried to reach an understanding with the city to resolve the homeless housing that is just across the street under/behind the trees. But something needs to be done there are children in that hotel that dont need to be scared of what may be lurking outside. 09 June 2014
Rated 5.0 out of 5.0 by Great Value and friendly staff This hotel offers a great option for patients of Johns Hopkins patients. Very fair pricing, including breakfast and free shuttle service. During a very stressful time of illness, they were very extremely helpful and kind. 04 June 2014
Rated 5.0 out of 5.0 by Great place! Very clean hotel. The Staff was very helpful and nice. Has everything I need. 02 June 2014
Rated 3.0 out of 5.0 by Room Cleanness,Staff and Sleep Quality The reservation clerk was informed that closeness to the elevator was vital and became disturbed when I asked if there was any discount for disabled veterans. He responded that I should have mentioned that first, said he would check, then hung up on me. The room originally reserved for us was at the furthest point from the elevator, contrary to my specific request, so the desk clerk moved us to room 1004 on the mezzanine. The room had not been thoroughly cleaned. We found a cup full of a rather suspect and disgusting substance on a window sill and a dirty sock on the floor. When we attempted to go to sleep there was an ongoing conversation between folks in the lobby which due to the thinness of the windows between the room and the lobby, as well as the architecture of the lobby, sounded as if they were in the room. Neither my daughter nor I called the desk in fear of waking each other and only realized that neither had much sleep till the morning. Additionally we paid for Queen sized beds and received only full sized. Also $12.00 charge for an unguarded open parking lot was also a bit unfair. Not much benefit for rewards club. 31 May 2014
Rated 5.0 out of 5.0 by excellent front desk staff We were visiting for a family illness. The staff and facilities were wonderful...close to hospital with shuttle availability. They even took us to the hospital early one day as the shuttle was loaded when we wanted to go. We needed meds kept cold and they were most gracious to keep them in their fridge!!!! I would highly recommend this hotel for all of your stays in Baltimore. 21 May 2014
Rated 4.0 out of 5.0 by Better than Average HIE The room was larger than the average HIE room and the location was good. 10 minute walk to the Baltimore Inner Harbor. Price was good for a city center hotel and the free shuttle service was excellent. The only slight con was a slowdown of the WiFi later in the evening. 12 May 2014
Rated 4.0 out of 5.0 by One Queen BR Non Smoking 4/26-4/27 Service: This is by the far best part of the hotel. Erica was great in providing me a shuttle to Penn Station the next day. More importantly, she was able to handle this crazy customer like a pro. They have extremely limited parking spaces but really go out of their way to accommodate guests. This includes finding nearby street parking, offering to put in their own quarters. Getting up to put in quarters when the meters start at 8AM, etc. Apparently that's not good enough for some cranky customers, but I highly respect Erica and the staff for their professional service. Location: There are some REALLY bad areas of Baltimore and as shady as the hotel location may seem to the sheltered suburban tourist, it's still safe. I was little nervous walking back by myself at 1AM, but I got back fine without issue. Only a 10 minute walk to the Inner Harbor. Breakfast: I wish they had a waffle iron and bacon, but regardless, i still enjoyed the cinnamon buns, biscuits & gravy, scrambled eggs, sausage patties, greek yogurt, and cereal. Good job with the breakfast! Room: Very clean. I would have preferred pillows that weren't so flimsy but that's nitpicking. I forgot to tell the desk when I checked out that the hair dryer didn't work so please make sure it's taken care of in Room 401. Thanks! Overall: Good value considering that Baltimore was packed that weekend with Orioles games, UFC fights, a tattoo convention, and cheerleading competition. It's a budget hotel so don't expect anything lavish. However, the great service definitely makes this hotel stand out. 30 April 2014
Rated 2.0 out of 5.0 by Be aware of parking!!! We made reservations on priority club website. There was nothing indicating that the parking spots are limited and it is on first come first serve basis. We checked in on a very rainy day and parked our car in the hotels parking lot. Upon check in we were asked where we parked and when they heard that we were parked in their parking lot they told us that they already sold all available parking spots and we need to move our car otherwise it will be towed. We were in shock since there was absolutely no warning on the website about this. It just stated there was a $12 fee...We were not alone in this. There was another person who was actually handicapped and he was told the same thing. They told us that we should've booked on their hotel's website and then we would've seen that info posted. So, we had to go out and look for street parking and were forced to leave our brand new car in the street overnight. The nearest parking garage is far away. Outrages!!! 29 April 2014
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