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Rated 4.0 out of 5 by 158 reviewers.
Rated 2.0 out of 5.0 by upgraded room We were given an upgrade to the jacuzzi room which was not an upgrade at all. The room was in the basement, there were loud noises all night, and you could see the shadows of people walking on the street from the underground window. I couldn't sleep at all over the night and it felt very unsafe in the room. 05 February 2014
Rated 5.0 out of 5.0 by A great hotel in Baltimore City Excellent hotel with easy access to Penn Station (we used the shuttle and service was fabulous). Thank you everyone! 05 February 2014
Rated 5.0 out of 5.0 by great location we always stop here when travelling throught this area. love this hotel (its a restored historic bank building) and love the location. always go to Fogo de Chao for a wonderful dinner. See you soon. 28 January 2014
Rated 5.0 out of 5.0 by Great service & very friendly The employees are very helpful and friendly. Rooms are great. The only problem seemed to be that there were no restaurants within walking distance. Breakfast at hotel was good. 28 January 2014
Rated 4.0 out of 5.0 by Convenient to Johns Hopkins .. Room spacious The outside parking in this particulate area with many on the streets is not advantageous. staff handles those who I guess wander into the lobby for breakfast or sleep very kindly and well ,but regretfully it is not the best situation the roomis such a nice size and comfortable .. So much cleaner this time, APPRECIATED . BREAKFASTS NOT AS GOOD AS PREVIOUSLY . 27 January 2014
Rated 4.0 out of 5.0 by The staff makes this hotel fabulous ! I must admit that I have never had a bad time in Baltimore because the area has so much to offer and I have the world's most wonderful traveling companion! This trip, however, brought the joy of a great trip to a whole new level! The hotel itself offers many wonderful conveniences including wonderfully appointed rooms with fridge and microwave, super comfy beds and pillows and window valances which prevent unwanted early morning sun from coming in. Also the hotel had an on site laundry which I needed because we had such a great time- we simply had to extend our stay! We also appreciated the free daily breakfast and very reasonable parking rates. The shuttle service that is offered is such a wonderful service , and I simply can't say enough about how great that is! The best part? THE STAFF IS ABSOLUTELY FABULOUS!!!!! In particular, Kevin, who cheerfully drove us around even during a snowstorm and the 2 lovely Ericas who treated us like royalty! I can't emphasize this enough! Rarely have I seen such consistent and excellent customer service! This is so appreciated ! So even though the hotel is not " in the harbor", our first choice area, this hotel will be a first choice on our list for future visits because the staff made our stay such a pleasure! 07 January 2014
Rated 4.0 out of 5.0 by Great hotel I stayed at this hotel on business. The room was fairly large and the bed was super comfortable! The staff was really nice and helpful. The next day I had to go back because I left my work ID badge. The staff was really quick and helped me find it. 06 January 2014
Rated 4.0 out of 5.0 by Met needs Booked this room again as it is close to Johns Hopkins and i was having surgery and wanted to be close. Everything was good we were there on New Years eve and because of the room location all was still very quiet and we were able to rest after all day at hospital. 06 January 2014
Rated 5.0 out of 5.0 by attentive staff.......comfortable bed staff was attentive ...very friendly...accommendated your needs...shuttle was available on an hourly basis........ 17 December 2013
Rated 3.0 out of 5.0 by Suggestions for Holiday Inn in Baltimore Stayed two nights and would have to say that the hotel was visibly pleasing and the room was clean. I did however, have a few issues that prevent me from giving the hotel a positive review, First, as noted by other reviews, Ii did not like the side entrance that was easily accessible to anyone on the street. Any person could come in and immediately use the elevator without anyone at the front desk noticing. In a very questionable area, this lack of security is an issue for me. Second, having to pay for parking is not acceptable, especially considering the lot is small and narrow. Third, the morning breakfast was typical and OK, but the coffee was at best lukewarm. I waited for the breakfast lady to come out and ask her for hotter coffee but after 30 minutes of not seeing her I approached the front desk man and found him sleeping. (Also noted this in other review(s). Also found the breakfast lady to be unsociable. Counters could have been cleaner and more friendly interaction would be a plus. While not the hotel's fault, the surrounding area is not desirable so this is a major consideration for people looking for a hotel. I found the maid service to be very good, and the interaction I had with the day staff was positive. Too many cons though for me to go back there again. 08 December 2013
Rated 4.0 out of 5.0 by Clean & Quiet But Staff Could Use Some Training Check-in was excellent. Counter attendant was all smiles, good eye contact, and thanked me for being an IGH Platinum Elite member. Room was smaller than most HI Express Hotels but it and the bathroom were clean. Bed was a little firm yet still got a good night's sleep due to the hotel being very quiet. Morning breakfast was good but not great. I stayed at the hotel for 4 days and each morning they were out of eggs. The Manager's Reception which is held in the morning breakfast area on Wedensday"s from 5 PM to 7 PM needs more attentiveness. When I got there at 5:20 PM, they had just started setting up so I left and returned at 6 PM which was a mistake. By 6 PM, all of the snacks (finger sandwiches# were gone and were never replenished. All that was left was some grapes, a few cans of beer, and bottles of wine. The hotel has nothing close by and restaurants are a 6 to 7 block walk. The walk to the restaurants takes you by homeless people in parks and on the street corners but I was never approached by any of them. The hotel does offer a shuttle service but I never used it. Parking which is a $12.00 per day charge is a little troublesome. There are only 24 spaces for a 65 room #approxmiately) hotel and is located behind the hotel. When full, you will have to park on the street and yet you will still be charged the $12.00. When I needed assistance to retrieve a vmail call on my room phone, I called down to the front desk for assistance. The girl which answered the phone was rude and hung up on me after answering the question. When I checked out at 4 AM for a 6:45 AM flight, the counter attendant was asleep with his head cradled in his hands. I had to wake him up so I could check out and get my receipt after which, he promptly returned back to the same position. There was no "how was your stay?" or not even a "thank you". The staff, other than the female at the front counter when I checked in, could use some training in hospitality. 26 November 2013
Rated 4.0 out of 5.0 by Very nice hotel and great service I was only there for one night and it was very nice. Everything went very wll. I have no complaints on this holtel. I plan to definitely stay there again. 25 November 2013
Rated 5.0 out of 5.0 by A GREAT PLACE TO STAY. The hotel is immaculate. The room was very clean, the breakfast was very good, the shuttle drivers superb. One could not ask for a better staff. 24 November 2013
Rated 5.0 out of 5.0 by Excellent Place to Stay This was one of the best hotels that I have ever stayed at. The rooms were very clean. The breakfast was by far the best that I have ever had when staying at a hotel with lots of variety. They even had baked cookies available in the lobby! Their staff were so very kind and helpful. The hotel shuttled us back and forth each day, and they even shuttled us back and forth on the day that we checked out for no extra charge! They also allowed us to leave our car parked in their lot for that day at no extra charge! I cannot begin to say enough about this hotel! It was such a wonderful experience! They will be a tough act to follow! I know where I will be staying the next time I am in Baltimore!!! 20 November 2013
Rated 3.0 out of 5.0 by Toilet Design The toilet design is totally impractical. The vertical distance from the seat to the water is so small that most, if not all, men will have a problem and many women will too. Every now and again I come across these toilets and cannot understand why they are even manufactured. Whoever designed them must never have used them. The second problem was the area which the hotel is in. There are many homeless people in the general neighborhood which made my wife and I too uncomfortable to walk around even in the day time. 01 November 2013
Rated 4.0 out of 5.0 by Excellent Service Staff were all great and helpful. Would single out Kevin the shuttle driver as he put in an extra return journey from the inner harbor at 10.30pm so we could enjoy a relaxed dinner at La Tasca (excellent tapas!). Hotel was comfortable and although not in the best part of downtown the hourly shuttle does make it easy to get to the most visited parts of Baltimore. Quite happy to stay there again. 29 October 2013
Rated 2.0 out of 5.0 by Poor customer service/maintenance and noisy stay My first night here I didn't sleep at all, because the smoke detector needed a battery replacement, and kept beeping all night. There was also a very loud metal grinding/dumping/clunking noise that I heard every 10 minutes or so all night long, and during the day. I reported the smoke detector issue to the front desk around 9 am the next day, and it was still not fixed at 2 pm when I got back to my room. The manager of the hotel then called my room to ask about my stay, and I again reported the smoke detector issue, and was again assured it would be fixed. When I returned to the room around 11 pm, the smoke detector still had not been fixed, and I was told that maintenance had already left for the day so it would have to wait. I was eventually moved to a new room just before midnight. Thankfully, the new room was on the other side of the hallway, and a floor down, so I couldn't hear the beeping smoke detector from my room (which was never fixed during my stay of 3 nights, I could hear it from the hallway though). The "shuttle" the hotel has is a 6 passenger van, and fills up quickly if you don't reserve hours or days in advance. It goes within a one mile radius, and was convenient at times. There were a lot of homeless people inside the hotel lobby and hanging around the hotel because of the shelter across the street. I also found it unnerving that the side entrance to the hotel which led to the elevators was completely unlocked, so you could easily sneak in without the front desk seeing anything. 29 October 2013
Rated 5.0 out of 5.0 by Clean and Well-Maintained We stayed at the Holiday Inn Express when a family member had surgery at Johns Hopkins. The room was pleasant, clean and well-maintained. The staff were courteous and especially helpful. Thank you. 27 October 2013
Rated 2.0 out of 5.0 by Do NOT stay on the Mezzanine Level! If this hotel offers you either room 1003 or 1004, DO NOT stay in this room (unless you are deaf). One 'wall' is all glass windows, overlooking the lobby. You will hear EVERYTHING, trust me. Absolutely the worst night's sleep my wife & I have had in a hotel room in 30+ years together. What's worse is she had an early AM appt @ Johns Hopkins the next day. 24 October 2013
Rated 5.0 out of 5.0 by Great Staff Very helpful staff when staying for Hopkins appointments. Very caring, getting me to and from the hospital. Room was very comfortable, clean, and they are flexible as it relates to your schedule at Hopkins. 21 October 2013
Rated 4.0 out of 5.0 by Expensive Parking / One Elevator did not work I stayed at this facility earlier this week while on business. Appears to be recently renovated and it is a nice building, clean and comfortable. The area is somewhat "shady" as there were a lot of homeless people in the vacinity. One of the two elevators was out of order for my 3-day stay. Waiting prolonged periods of time for the 12 working elevator. Parking of $17/day is excessive for this location. Otherwise, nice and clean place to stay. 18 October 2013
Rated 5.0 out of 5.0 by Jewel in Downtown Baltimore This hotel was amazing from first walking into the beautiful, historical lobby to the service. I stayed several times while visiting my grandson in the NICU at Johns Hopkins Hospital. There shuttle to and from the hospital was terrific. All the staff, but especially Erika, were beyond reproach when it came to service. The room was clean and comfortable. Breakfast was good. I had stayed in Holiday Inn Express before and I was a little hesitant until I checked in. I will definitely stay here again. 17 October 2013
Rated 1.0 out of 5.0 by Disappointing In a word: Disappointing. The hotel is located in what appears to be a 1920s era former bank. The lobby is terrific. It has been nicely restored. Good bed. Good linens. The rest of the hotel…not so great. I am a business traveler. Nearest restaurant---6 blocks. Not the best neighborhood to be walking in. No taxis cruising this neighborhood. I called one and it took 20 minutes to arrive. They have an hourly shuttle. Front desk people---disengaged…sometimes cranky. (“Would be a good job if I did not have to deal with the hotel guests.” attitude.) Parking ($12.00) on site is limited and tight…get there early. One of two elevators was not working. The one working smelled of smoke. Side door lock not functioning…not good in this location. No iron or ironing board in the room. I asked for one to be sent to the room. I got an ironing board that would not stay up. Light balbs missing from a poorly illuminated room. Toilet clogged. Advice…keep looking. 17 October 2013
Rated 2.0 out of 5.0 by Not safe As noted in prior reviews, this hotel sits across the street from Baltimore's Juvenile center and from a number of homeless shelters. Baltimore Central Booking sits a couple blocks away, as does the impound lot. 2 of the 3 mornings, homeless came into the hotel for the breakfast with no notice or attention from the staff. I appreciate the hotel feeding the homeless, but this raises strong security concerns. In addition, the doors are not locked at night, and homeless looking for a place to sleep could (and, per earlier reviews, have) come into the hotel. Again, a major security issue. This hotel needs to take a much more serious attitude toward security before it represents a viable option. The price of a stay at this hotel is no bargain either, and the WiFi is painfully slow. Although a Holiday Inn Priority Club member, I will unlikely return to this particular Holiday Inn Express. 07 October 2013
Rated 5.0 out of 5.0 by What a pleasant surprise! Wasn't quite sure what to expect but was so pleasantly surprised! Great location, parking, beautiful lobby, helpful staff, clean simply appointed rooms, comfortable bedding, great breakfast, reasonable price! Couldn't ask for more. Would definitely come back again!! 02 October 2013
Rated 5.0 out of 5.0 by Very quite stay Erica,James,Tina and Leeticha helpful as usual. Keep up the good work. Guys 02 October 2013
Rated 5.0 out of 5.0 by Great Building and Wonderful Staff Great place, great price, and excellent staff. It is a wonderful building with great history. Great location to Little Italy. 02 October 2013
Rated 4.0 out of 5.0 by Excellent Value for Baltimore, but Parking isn't awesome This hotel was absolutely fantastic with their atmosphere, staff, and amenities. However, the parking seemed a bit confusing and it appeared that if parking wasn't available in their reserved lot, you were simply out of luck and had to walk through what might not be considered the best area of town. In similar areas and hotels, the parking space was simply included with a fee. But, the very friendly staff made up for any hard feelings. I also received a handwritten thank you card, which is a great touch! 01 October 2013
Rated 5.0 out of 5.0 by Visiting our daughter... We stayed here during a visit to Baltimore to spend time with our daughter and her boyfriend and some other friends of ours that live in the city and couldn't have ask for a nicer stay, the room was very nice and very comfortable and the breakfast was very good; one of the best hotel breakfasts I've had! I would highly recommend this hotel for anyone who is coming to the city of Baltimore whether it be for work or pleasure! 01 October 2013
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