Rated 4.2 out of 5 by 163
Rated 3.0 out of 5.0 by HungryHippo246 Hit and Miss
The whole experience was somewhat varied.
From the start, David was extremely helpful, accommodating and warm. He made the whole booking process painless which is exactly what anyone wants when looking at hotels. He also went one step further and organised my membership card to be reissued to me even though I hadn't requested it.
Upon arrival, the receptionist (sorry, I didn't get her name) was also warm and friendly. While the room wasn't ready (this was expected as it was before the 2pm check-in time) she helped point me in the right direction when I asked for some restaurant recommendations.
When we eventually got our room, we were given a triple room as requested but the room had been set up for only 2 people. I asked the front desk to rectify this and we agreed this would be done when we were out for the evening... which it was.
Up until now, the service was exactly at the expected level.
Unfortunately, it all fell apart at the point of check out. The receptionist (Shana maybe?) was about to charge me a higher price than what was confirmed to me. She refused to believe that I was offered the price I was claiming... in fact she refused to really engage with me until I was able to show her proof of my confirmation, which I did. It was her coldness and inability to show any warmth whatsoever that frustrated me. But what was worse, is that once I had proven I wasn't lying, she then started blaming David for not adding any notes etc to the reservation. While this may be the case, I understand these notes can sometimes be missed. What I think is unprofessional is not engaging with the guest and making one feel like a small creature, but also to blame your colleagues in front of the guest. Mistakes happen... take responsibility and move on.
It's a shame a perfectly carefree weekend had to finish this way.
21 August 2014
Rated 4.0 out of 5.0 by Curly Wurly Ensure 'Non Smoking Room' is in fact a 'Non Smoking Room'
We arrived very late with our family, having booked a non-smoking room.
Unfortunately, when we arrived the room we were allocated was horribly smelling of smoke. Due to the lateness (11.30pm), we decided not to ask for a change of room.
However, upon telling the receptionist in the morning, she said she would inform housekeeping, and did apologise.
21 August 2014
Rated 5.0 out of 5.0 by dorset lad ideal stop over
First time we have stopped at the holiday inn in Banbury and we were very impressed.very clean,helpful staff and a nice quiet room.Bed large and comfortable.My only down point is the free WIFI was a bit slow,but that may have been my laptop.Apart from that a good stop and one we will use again.
20 August 2014