Rated 4.1 out of 5 by 145
Rated 4.0 out of 5.0 by Mrsblisters No such thing as a free breakfast!
We had a great stay, room lovely, cosy and smart. The only complaint was the breakfast which was awful. The price of the breakfast is included in the room cost so I don't know why they say it's free. The hotel was full so breakfast was busy. They were understaffed, the tables were dirty, there was no beans, egg, milk, plates, bread. So we had one small sausage each then I had dry muesli with yoghurt as there was no milk, couldn't even have a cup of tea. Shame.
05 December 2013
Rated 4.0 out of 5.0 by ChampagneGirls Second stay better than first!
Stayed at Holiday Inn Express last December and did not have a good experience due to very noisy fellow guests - running up and down corridors, slamming doors etc at 3 in morning. Reported and staff dealt with only for it all to start up again. When we checked out staff extremely professional and gave us full refund. Decided to give Holiday Inn a second chance and stayed again last weekend. Again staff very professional and given quiet room on ground floor. We were phoned by Reception to check that everything was ok. Excellent nights sleep. Bed comfortable and room clean. Only downside was that breakfast was a bit of a scrum but staff worked very hard to ensure food was restocked quickly. Overall a good stay and easy walk into Bath.
04 December 2013
Rated 5.0 out of 5.0 by AandA50 Lovely accessible room
Perfect room large enough for my husband to move around in his wheelchair, fully equipped bathroom with roll in shower. The car park does get very busy but there are blue badge bays so we didn't find this a problem and the city centre is only a few mins drive away.
01 December 2013