Rated 4.1 out of 5 by 136
Rated 4.0 out of 5.0 by alain1213 服务理念待提升
16 June 2014
Rated 4.0 out of 5.0 by GODLOVETONY777 硬体建设佳、软性服务待加强
13 June 2014
Rated 4.0 out of 5.0 by peng123 床铺舒适
12 June 2014
Rated 5.0 out of 5.0 床铺舒适，服务一流
08 June 2014
Rated 5.0 out of 5.0 by nicola2893 床铺舒适，服务一流
04 June 2014
Rated 5.0 out of 5.0 by peipei520 非常好
04 June 2014
Rated 4.0 out of 5.0 by Abufanas Comfortable residence
I stayed in holiday inn for 5 nights, I found is better than I expected.
the good things are
- handy employees
- the cleanness
the uncomfortable point is that I got some difficulties to communicate with them by English language.
Also there is no special meal (HALAL) in the Hotel.
Overall the hotel is excellent.
04 June 2014
Rated 5.0 out of 5.0 by IHGFanAtShanghai2 性价比很不错的酒店
02 June 2014
Rated 3.0 out of 5.0 by KoalaEric Customer Service needs improvement
The facilities are pretty new and nice, but what I really expected is the service. Their service quality really disappointed me a lot! Just give a few examples:
1. No warmly welcome upon check-in, and no one mentioned that I am a gold IHG Rewards Club member.
2. I chose a larger sized room, which was with a bathtub inside the bathroom. But there was no air outlet in the bathroom, but the clothesline was inside. How to get washed things dried in this way? Bad room design!
3. When I took the breakfast, the waitress came over and took away my unfinished fruit juice drink without greeting me or asking me first. Can they be happier when doing the service and open their mouths?
4. I accidentally get wounded on my shank outside, after I returned to hotel room, I called the guest service, asked if they had any alcohol wipes and band-aid, they replied that their alcohol wipes were expired, could not be used any more. What?!
5. One night I tried to play some videos from my laptop to the TV, so I tried to find the IT accessories like VGA cable and audio cable, but found none in the room. So I called the guest service, and they told me they never ever offered audio cables. What?! Then why you put a professional IT interfaces panel on the wall near the TV? I think buying some 3.5 mm audio cables isn't that expensive but can improve user experience a lot!
Alright, frankly speaking, the service quality of IHG hotels I tried (both InterCon and HolidayInn) in Mainland China are just so-so, they are definately not comparable to other IHG hotels in foreign countries I experienced. We have better facilities here in China, but why can't we provide professional and awesome guest service? Well, among the China IHG hotels, this hotel's service quallity is the lowested as I have experienced. I would never choose this hotel again.
13 May 2014
Rated 4.0 out of 5.0 clean, comfortable, english-speaking staff
i was booked on non-breakfast room but were offered a reasonable rate on breakfast which i took. breakfast spread is not elaborate but sufficient. i was upgraded to club floor and the room was clean to my delight. bathroom is clean, mattress & pillows are comfortable. english-spekaing hotel staff including the manager on duty were all friendly and i didnt feel 'lost' compared to my experiences before and the location was a problem, far from wangfujing, sanlitun, yonganli, places where i visited daily. however taxi are convenient, either u ask the staff or just wait at the road side. all are metered taxi. would probably not going to stay at this hotel on my next visit because of the location, what a shame. however will most likely considering at other location of holiday-Inn chain hotels.overall we had a great stay at this hotel.
08 May 2014
Rated 5.0 out of 5.0 by Ali 007 Amazing Weeks At Holiday Inn,
i would recommend that you stay at the holiday inn Beijing It,s really amazing Hotel, I really liked it, the reception was incredible, specially, theirs a woman called Daina , and a guy Cold Artem , they make you feel great and the whole world is away ...
every thing about the hotel, all the personnel chosen ... i mean every one of them makes you feel closer to home... and it was my home away from home ....
thank you Holiday inn for all that you done :)
06 May 2014
Rated 5.0 out of 5.0 by Fieldguy247 Great place to stay in that region
One of my favorite Holiday Inn's to stay at in Beijing. The location is not that great but the amenities are great here, some of the best rooms as far as roominess, and amenities (love the bathroom). Exercise facility is better than typical, several different styles of food to choose from and a bar. Hotel staff is great and very friendly. It has a real nice comfortable Executive lounge and Bar lounge.
05 May 2014
Rated 5.0 out of 5.0 by 清華博士生 賓至如歸
24 April 2014
Rated 4.0 out of 5.0 by KayDragon Nearly spoiled by two or three details that could have been avoided.
We stayed here for two short stays with a gap in between. Our first check in was much better than the second - they knew we were members, reminded us that the wifi was free and offered a complimetary drink in the bar. The second time a different member of staff appeared not to realise we were members, we had no drink offered, our breakfast (included in the rate we had booked) was queried and once in our room we got a log in screen suggesting we were going to have to pay for the internet. I even went to check at reception but was not reassured by the offhand reaction I got.
Check out was a disaster as our documentation said that the charge would already have been taken when booking but the payment had in fact not been taken and only by calling the card company could we clarify the situation. Desk staff were polite and professional throughout, but it took 45 minutes to sort out and should not have happened - both bookings had been made direct, via the IHG website. To summarise, (almost) all the people were great, but something in the system needs to be sorted out to avoid errors like these.
22 April 2014
Rated 1.0 out of 5.0 by fx-ben 非常糟糕的酒店
14 April 2014
Rated 4.0 out of 5.0 by swyswy Nice hotel overall
The hotel is kind of a far walk from the subway station, plus there were lots of construction sites nearby. The hotel itself (room and gym) was very nice though. The staff was great too.
I had lunch in the Indian restaurant after I checked out. I was surprised to see a 15% service fee. I imagine it was stated in the menu but it didn't catch my attention.
12 April 2014
Rated 5.0 out of 5.0 by Cyndi1957 visiting our children that are teaching in Beijing
my mother-in-law and I stayed with you for two weeks the end of February. we were in Beijing to visit my daughter and son-in-law that are teaching English. everyone was very kind and patient with us (we do not know the language). the concierge, front desk, housekeeping...everyone was wonderful! we ate at the hotel a couple of times, and everything was great, even had room service one day when we needed to rest! thank you for a wonderful experience in your fine city!
10 April 2014
Rated 1.0 out of 5.0 by Bluewing 较差的一家假日酒店，不推荐入住。
10 April 2014
Rated 4.0 out of 5.0 by ElTorito Very good
I stayed for business in this hotel for 4 nights. Everything very nice. In contrary to what I read in some reviews I think the breakfast is great: occidental, oriental, American, European: for all tastes there was something. I enjoyed it very much. The only drawback of this hotel is the distance (bad connection) to the center, but then, the taxi in Beijing is not expensive.
09 April 2014
Rated 5.0 out of 5.0 by feili 比较好的一次入住
05 April 2014
Rated 3.0 out of 5.0 by S.Wang 硬件可以，软件有待提高
04 April 2014
Rated 4.0 out of 5.0 by Benzhk Value for money
It was really value for money. The room was clean and tidy and services were good.
01 April 2014
Rated 5.0 out of 5.0 by Bear0913 Food
Suggest to change the breakfast dishes every two or three weeks. The Chinese restaurant menu could makesome changes, too.
18 March 2014
Rated 5.0 out of 5.0 by Bear0913 Room is very clean and comfortable
Room is very good and clean everyday. Bed is very comfortable and make me relax after a daily work.
13 March 2014
Rated 4.0 out of 5.0 Not bad experience
clean and quired, but the location is not closed with centrol of city .
07 March 2014
Rated 5.0 out of 5.0 very good hotel
Excellent Hotel. Everything is clean and room is comfortable. I will stay every time i come to beijing.
07 March 2014
Rated 4.0 out of 5.0 乾淨舒適
25 February 2014
Rated 4.0 out of 5.0 by X0515 很大气的酒店
23 February 2014
Rated 3.0 out of 5.0 by swimmingB Good for a business and trip stay
Good location - near the subway station of WUDAOKOU, so it's easy to go around and visit places of the city. It's about 15 minutes walk from the hotel to the station. For me, it's just the right distance. So I got some walk after breakfast before I take the subway to work.
Nice staff - warm an patient. If you need something or help, just ask.
Room is OK - But the TV seems a little small in size - especially nowadays. You could see large TV set everywhere. And they are cheap actually.
Breakfast is not good - You don't have many choices on what to eat...And the quality is so-so. I think the hotel should spend some effort on providing good quality of breakfast. I haven't had lunch or dinner in the hotel, so have no idea on that part...
22 February 2014
Rated 5.0 out of 5.0 by NF2002 Good service and good Indian food
Place is new and modern. Good service. Close to many universities. Will come back again.
17 February 2014