Rated 4.0 out of 5 by 91
Rated 5.0 out of 5.0 by Chowchillagal It was the check-in staff that really stood out!
It started out as another ho-hum experience at Holiday Inn Express - strange location. Parking was under the hotel -but at least off the street. But when we were checked in - it was clear that she was one of the best - professional, but cheerful and friendly with a good sense of humor. She really made us feel welcome. When we arrived at our room - it had not been cleaned (after 8:00PM) - and she was the only staff on site. She moved us to another room swiftly - with apologies. We were impressed with her quick resolution. Later in the evening - my husband ran into her as she was cleaning the first room. The place was fully booked and she was trying to ready the room for another guest, while keeping an eye on the front desk. She's a keeper.
P.S. The cookies and lemonade were great too! :)
08 October 2014
Rated 5.0 out of 5.0 by Picman The ending of a nice Weekend
To cap off a nice stay we were watching the game on Sunday morning waiting for checkout time. My wifes team was playing a rare televised game, we called to see if we could get a late checkout and it was no big deal. This allowed us to just relax some more and watch the game. Thanks! That was a nice ending for our trip!!
17 September 2014
Rated 5.0 out of 5.0 Great Service
Your employee at the Benicia Holiday Inn Express, Dulce, was extremely helpful!!
14 September 2014
Rated 4.0 out of 5.0 by guest876 Nice Stay
Clean and comfortable room, great breakfast, convenient location, friendly and accommodating staff, especially Brittany.
No in-room safe, fridge in inconvenient cupboard, window directly to common patio area.
09 September 2014
Rated 5.0 out of 5.0 by janbako52 Very clean, comfortable and quiet!
I stayed 2 nights and slept very well both nights. The bed was more comfortable than most hotel beds. The room was clean and had all the amenities I needed. While the surrounding location isn't that pretty, the hotel is a very short drive to the downtown area and to local shops and restaurants.
01 September 2014
Rated 5.0 out of 5.0 by superman55 Great Overall Hotel Experience
The Holiday Inn Express Hotel in Benicia is one of the best hotels to stay at if you're visiting the Benicia, Vallejo, or Concord areas. The staff is nice, the rooms are clean, and the location is terrific and safe. Plus the breakfast they serve in the morning is awesome. Our family really enjoyed our stay here and we would definitely come back again!
28 August 2014
Rated 4.0 out of 5.0 by GL22 Breakfast hospitality
Lisabeth was delightfully and caring. Outstanding employee, always smiling. An excellent hostess to interface with customers, starting their day off cheerfully.
28 August 2014
Rated 4.0 out of 5.0 by alogonz Buena opción
En nuestro mas reciente viaje al condado de Napa buscamos opciones que estuvieran cerca debido a la alta demanda de hoteles de la zona, y este hotel cumplió con las expectativas en referencia a costo/beneficio.
28 August 2014