Rated 4.5 out of 5 by 207
Rated 5.0 out of 5.0 by Eddyshama Great Hotel and Staff
I like this hotel a lot for when I am on business in the area. It is always perfectly clean and comfortable with really excellent staff. The rooms are good and the air conditioning works very well (important for me). The breakfast is good with a wide range of choices.
18 February 2014
Rated 5.0 out of 5.0 by Tom1862 Great staff
Pleasant and welcoming always able to relax at this hotel
09 February 2014
Rated 4.0 out of 5.0 by Marguerite 05 Maintaining high standards
Once again, this hotel lives up to the high standard set by IHG.
Pleasant staff, comfortable, clean rooms and easy breakfast.
Only down point - possibly a little bit of bacon instead of the sausages. I am not a sausage lover, so find the cooked breakfast items a little restricting.
All-in-all a good visit.
08 February 2014
Rated 5.0 out of 5.0 by PAAS123 The Staff make this hotel
I use this hotel very often. The staff are always helpful and welcoming.
I forgot my phone charger this week, asked if I could borrow one, in 10 minutes of asking, one was brought to my room. Brilliant !
07 February 2014
Rated 4.0 out of 5.0 by bill & lesley One night stay at this hotel.
A very pleasant stay, well looked after by the staff at all times.
The room was clean, comfortable and pleasantly warm when we arrived, breakfast was plentiful with good choice.
We would certainly recommend this hotel.
05 February 2014
Rated 4.0 out of 5.0 by jhar Friendly Staff and good value Hotel
The fact that I have stayed at the hotel on a regular basis for the past year says it all really!
Convenient location with good links to the Motorway network make it a good choice when staying in the West Midlands.
Rooms are comfortable and the Staff are friendly even at 6:00am!
A good choice for the Business traveller.
14 January 2014
Rated 5.0 out of 5.0 by julie4543 Pleasant stay
Pleasant overnight stay had an appointment at birmingham hospital the next day and needed somewhere to stay over. Comfortable beds with coffee facilities. Breakfast included only downfall ( no bacon) but other than that good choice of cereals , hot food, toast and croissants. Good place for a short stay
13 January 2014
Rated 5.0 out of 5.0 by Emie-Lou Fantastic stay, brilliant staff
One night stay visiting friends, nice location, easy to find! Will defiantly book again
10 January 2014
Rated 4.0 out of 5.0 by HIEfan2013 Beds need replacing
We always have a good stay here - the staff are great, the location is perfect and there is a nice vibe about the place. This time however we noticed a deterioration in the quality of the beds - the mattress was well passed its best so if you have any back or hip problems, take that into consideration. After 3 nights, we were 2 very achey people! We have always chosen HIE over Premier Inn, however, compared to a Premier Inn King Size bed and Good Night guarantee, future business from us with HIE may be in jeopardy!
07 January 2014
Rated 5.0 out of 5.0 by Mimiz beautiful and comfortable room
Had a pleasant time....I do wish there was there would be an option for an extended check out time but apart from that was a beautiful room, staff are very nice and approachable, really nice bath room and comfortable bed.
04 January 2014
Rated 5.0 out of 5.0 by Mr_D Reliable service and dependable quality
The staff here are attentive and friendly. Nothing is too much of a problem. They are on the ball. They answered my pre-booking requests and even if we arrived after midnight - they still had staff available to meet my requirements. Express chain seems to be better equipped for the modern traveler. Also got free WiFi. Only concern is in the breakfast - poor for vegetarians and the baked beans are awful & cheap .
The value to great .
02 January 2014
Rated 4.0 out of 5.0 by sri04 Couldn't get to work IHG
The overall hotel is very very good, but whilst booking the hotel the IHG rewards didn't work where I could have taken the advantage of club member and could have earned some points for future bookings .
01 January 2014
Rated 4.0 out of 5.0 by cornwallchris Good stay and very handy
A typical holiday inn experience. All clean and tidy. Very handy to the M5, finding it was a doddle as long as you get in the correct lane on the roundabout. The free parking was fine, noise levels at night, in the room, were good for such a location.
The staff were helpful and went to a lot of trouble to find some mint teabags which turned out they had run out of, not that unusual.
Breakfast was typical with small portions of scrambled egg coming out to keep it nice and fresh. The toaster was the normal warmed bread or burnt and no other choice toaster. The Breakfast TV was slightly less obtrusive than they can be in some Holiday Inns which was a bit of a result
01 January 2014
Rated 5.0 out of 5.0 by Ar786 Brilliant service will definitely use again
Stayed with my wife and two children for 7 nights. Room had everything we needed. Enough space for the four of us. Beds were comfortable. No problems. Breakfast buffet was excellent. Plenty of variety. Staff were very polite and helpful. Service with a smile even though they were there over the Christmas break. Excellent location for everything we needed to do. Would definitely recommend as great value for money. Thanks to all the staff at Holiday Inn for making our stay so welcome and comfortable.
31 December 2013
Rated 5.0 out of 5.0 by Gillon1981 Beautiful hotel
This was an absolutely beautiful hotel. Gorgeous rooms clean and the staff had got the extra bed ready for my son. Great staff very nice and helpful with extra requests like take out food, late check outs, a taxi service just to name a couple of things. It was honestly in my top 3 for over night stays. Totally worth the money and I am looking forward to staying there again soon
19 December 2013
Rated 5.0 out of 5.0 by Melly71 Great Service
Again, everyone had a smile on their face and looked after me extremely well, if you guys had wet irons it would be perfect !!
06 December 2013
Rated 5.0 out of 5.0 by Dave5750 good service
we have stayed in this hotel before, 11 years ago. we wondered what it would be like after this amount of time, all we can say is what an excellent and clean hotel, just as 11 years ago, well done.
04 December 2013
Rated 4.0 out of 5.0 by MikeRL Great value comfort and food
Great value, comfortable and clean accommodation with tasty selection of breakfast items included in price. Smart and helpful staff. Convenient location. Would recommend to friends and will definitely stay again.
28 November 2013
Rated 4.0 out of 5.0 by KikiRyRy Clean, Great Customer Service But Did Not Read Requirements
The room was clean and freah. Staff were friendly and helpful. However, I had writeten a comment in the specific requirements section and asked for a double bed not two sing beds pushed together. When i got in the room there was just two single beds myself and my partner had to push them together.
Otherwise the hotel and stay was perfect.
28 November 2013
Rated 4.0 out of 5.0 by diamond240 A good clean hotel.
We have stayed here before on many occasions and we have always found the hotel to be clean and comfortable. Offering excellent value and inclusive of a good breakfast.
24 November 2013
Rated 4.0 out of 5.0 by momof10 Great service
The staff were very friendly and helpful.The room very clean. We had an enjoyable breakfast in the morning.
20 November 2013
Rated 5.0 out of 5.0 by Dardanian Very clean property
This property offers excellent value for money, and has excellent staff and service. We were particularly impressed with the cleanliness of the hotel. Even the manager helped with keeping the breakfast area clean, which was nice to see. Overall, very pleased and will be back next time I am in the area. The only suggestion for improvement is the breakfast itself. Sure, it is included in the nightly rate, however it would be great if there are more healthy options to choose from. It still gets a 5-star from us though.
20 November 2013
Rated 5.0 out of 5.0 by Tweena Great friendly staff
Excellent stay with very friendly staff who looked after us.
13 November 2013
Rated 5.0 out of 5.0 by Blackhillred The Staff are Very Good
I have stayed at the hotel on a number of times over the last 10 weeks. The staff are very good and help with any minor problem that you may have. Sue and Amy are two of the staff that have made a major contribution in this area. But well done to all the team. I look forward to my return.
10 November 2013
Rated 5.0 out of 5.0 by V1Iyer A fantastic value for money hotel with superb members of staff
My wife & I use this hotel frequently for spiritual days at the nearby Sri Balaji Temple as it is only a stone throw away. We stayed for 10 nights from 26/10/2013 to 04/11/2013. The staff in the front desk - Sue, Adam, Abbie, Kay, Amy to mention a few went out of their way to help. The ever smiling Steven was always at hand to help with our luggage, which was very much appreciated as I am a registered disabled person.
The room was comfortable & clean. There were 2 problems - 1. The heating did not work in the room but we were given an electric heater which was sufficient. 2. The toilet seat weighed a ton, disabled person user unfriendly and was the most uncomfortable one I have ever sat on!
The public area was always kept clean with flat screen TVs but with annoying loud background music. Please change to some soft music. It was handy to find an ice dispenser & a microwave & the Independent Newspaper 7 days a week!!
Breakfast was good but with no choice for Vegetarians - how about including some porridge, hash browns, mushrooms & tomatoes?
Overall, great value for money & I strongly recommend this hotel while thanking all the members of staff for their valuable support & help.
10 November 2013
Rated 5.0 out of 5.0 by Dees1234 Fantastic, comfortable stay
I stayed for one night as I came up for a family occasion. Other members of my family (young and old) were also staying.
All the staff we encountered were friendly and helpful and made us feel most welcome!
The breakfast was plentiful and tasty! The rooms were clean, comfy and there was hardly any noise despite being on the ground floor.
Great value for money! Would highly recommend and definitely stay again! Thank you!
08 November 2013
Rated 5.0 out of 5.0 by sandrah Another wonderful stay
We have stayed here on several occasions and have never been disappointed. It's good to know when you book you can expect excellent quality
06 November 2013
Rated 4.0 out of 5.0 by dreigau Family Room
Used family rooms before with HIE with no problems, unfortunately this room was too small for 2 adults and 2 children. Overall all though a good price for a 1 night stay.
05 November 2013
Rated 4.0 out of 5.0 by grizzly2106 Good room, rubbish breakfast
Nice enough hotel, good location, friendly staff. Shame that the breakfast is not anything like the advertised fare. Disappointed, however, would use Holiday Inn again.
04 November 2013
Rated 5.0 out of 5.0 by RG02Atheltics Good accommodation and superb breakfast
The hotel was extremely accommodating. I was able to stay at the hotel with 2 babies, a seven year and myself and wife. We all had breakfast at an excellent rate.
01 November 2013