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Rated 4.5 out of 5 by 253 reviewers.
Rated 5.0 out of 5.0 by Wonderful Hotel with great staff I would recommend this hotel to anyone. The staff are very effective and made us all feel welcome. Everything we requested in our rooms was there within minutes which is not always the case in hotels. I was quite impressed with the service. The food was ok although the restaurant was a bit small for the large number of guests staying there that weekend. The staff did however make up for this by clearing tables really quickly making sure everyone could be accommodated. I would definitely stay here again. 07 May 2014
Rated 5.0 out of 5.0 by Enjoyed our stay Used the hotel as a base prior to visiting the Black Country Musuem which is only 10 minutes away in Dudley. Friendly staff and comfortable room and beds and slept very well. Good breakfast with plenty of choice. 30 April 2014
Rated 5.0 out of 5.0 by Nice hotel This was a second stay at Oldbury and pleased to say that the standard was still as good as it was 2 years ago. The staff were very polite and welcoming and nothing was too much trouble. We were greeted good morning and were asked if everything was ok at breakfast. Clean and tidy hotel would highly recommend, easy reach of NIA and town. 24 April 2014
Rated 5.0 out of 5.0 by Value for money and excellent service. We have thoroughly enjoyed our stay every time we have stayed here. Excellent breakfast options and very comfortable and clean rooms. 22 April 2014
Rated 4.0 out of 5.0 by Decent room smelly sink Comfortable bed and quiet, so no problem sleeping. The problem was the smell from the sink. When you ran the water the smell that came back up from the drain was terrible. I reported it so it has hopefully been sorted. 22 April 2014
Rated 5.0 out of 5.0 by Good hotel. Enjoyed the stay. Clean room, clean toilet. Had all the facilities we needed. It was like being in a hotel instead of a budget place. Cleverly designed toilet. We were 2 adults+2 children. By the time the sofa became a bed (all done and looked very inviting), there wasn't much leg space in the corner, but it wasn't a problem. Breakfast was excellent. Car parking was free. Made our stay in Birmingham a really enjoyable one. Thank you. 12 April 2014
Rated 2.0 out of 5.0 by Disappointed Staff were very polite and helpful, breakfast was plentiful but our room smelt stale and sofa bed had seen better days it was very uncomfortable and the room was smaller than usual , not impressed by room at all, wouldn't go back to this hotel :-( 09 April 2014
Rated 4.0 out of 5.0 by okay, quiet and lovely staff This hotel was alright for a nights stay. Staff friendly and room clean, my only problem was the bed sunk in the middle when my husband and i went to bed. But not really worth complaining about. The hotel was very quiet which was great, hate staying away and just hearing doors banging all night, didn't hear thing :) Free wifi fantastic !!! Stayed in a normal holiday inn the following night and they wanted to charge for the wifi!!! So go for a express holiday inn!!! Not sure why this is due to them all being holiday inns but hey ho. 08 April 2014
Rated 5.0 out of 5.0 Hotel & Staff Hotel = Great, comfortable everything you would expect. Staff = I have stayed in Hotels all around the world and you won't find friendlier staff anywhere. 03 April 2014
Rated 5.0 out of 5.0 by Great Service I'm staying here three nights a week for six months. The staff are all lovely which should be a given but I have stayed in some other hotel chains where I have been really disappointed. When you've had a long day in the office to be greeted with a friendly face makes a real difference. 29 March 2014
Rated 5.0 out of 5.0 by Very comfortable stay We stayed for two nights and the hotel lived up to the best of what we expect form HIX. Staff were very friendly and helpful. The room was very comfortable. The location was very convenient but missed the turning on our arrival- very confusing when you have never been before. 19 March 2014
Rated 5.0 out of 5.0 by Beds Great place thank you very nice place to stay I would stay again anytime. Thanks for the 3 items for breakfast in hot meal section it made my day 16 March 2014
Rated 5.0 out of 5.0 by Great service It was my 70th birthday and had a family get together in the pub next door . I decided to stay in the area for a few days and chose this hotel for the location . The hotel staff were excellent and nothing was too much trouble . I was impressed with the cleanliness of the communal areas and the rooms . I will stay here again whenever I am in the area . 10 March 2014
Rated 5.0 out of 5.0 by Comfortable bed and relaxing atmosphere We only stayed for 1 night as had a conference the next day. All staff were friendly and welcoming. The hotel was very clean and freshly decorated. The breakfast was good value but the scrambled egg was not too good and the orange juice tasted more like cordial than fresh orange but rest was okay. 09 March 2014
Rated 2.0 out of 5.0 by Bed not fit for purpose The bed was so bad - sloped in the middle and more like a water bed than a divan. I ended up sleeping on the sofa under a towel. Not what I expected when I booked and paid for a night away. Breakfast a bit sparse. 2 tea bags and 2 sugars - so hope you don't have a sweet tooth. Shame no hot chocolate in the room too. overall very disappointed 24 February 2014
Rated 5.0 out of 5.0 by excellent customer service Excellent staff. Very helpful bed was a bit uncomfortable but probably just a bit softer than we are used to. Would recommend though!! 22 February 2014
Rated 5.0 out of 5.0 by Great Hotel and Staff I like this hotel a lot for when I am on business in the area. It is always perfectly clean and comfortable with really excellent staff. The rooms are good and the air conditioning works very well (important for me). The breakfast is good with a wide range of choices. 18 February 2014
Rated 5.0 out of 5.0 by Great staff Pleasant and welcoming always able to relax at this hotel 09 February 2014
Rated 4.0 out of 5.0 by Maintaining high standards Once again, this hotel lives up to the high standard set by IHG. Pleasant staff, comfortable, clean rooms and easy breakfast. Only down point - possibly a little bit of bacon instead of the sausages. I am not a sausage lover, so find the cooked breakfast items a little restricting. All-in-all a good visit. 08 February 2014
Rated 5.0 out of 5.0 by The Staff make this hotel I use this hotel very often. The staff are always helpful and welcoming. I forgot my phone charger this week, asked if I could borrow one, in 10 minutes of asking, one was brought to my room. Brilliant ! 07 February 2014
Rated 4.0 out of 5.0 by One night stay at this hotel. A very pleasant stay, well looked after by the staff at all times. The room was clean, comfortable and pleasantly warm when we arrived, breakfast was plentiful with good choice. We would certainly recommend this hotel. 05 February 2014
Rated 4.0 out of 5.0 by Friendly Staff and good value Hotel The fact that I have stayed at the hotel on a regular basis for the past year says it all really! Convenient location with good links to the Motorway network make it a good choice when staying in the West Midlands. Rooms are comfortable and the Staff are friendly even at 6:00am! A good choice for the Business traveller. 14 January 2014
Rated 5.0 out of 5.0 by Pleasant stay Pleasant overnight stay had an appointment at birmingham hospital the next day and needed somewhere to stay over. Comfortable beds with coffee facilities. Breakfast included only downfall ( no bacon) but other than that good choice of cereals , hot food, toast and croissants. Good place for a short stay 13 January 2014
Rated 5.0 out of 5.0 by Fantastic stay, brilliant staff One night stay visiting friends, nice location, easy to find! Will defiantly book again 10 January 2014
Rated 4.0 out of 5.0 by Beds need replacing We always have a good stay here - the staff are great, the location is perfect and there is a nice vibe about the place. This time however we noticed a deterioration in the quality of the beds - the mattress was well passed its best so if you have any back or hip problems, take that into consideration. After 3 nights, we were 2 very achey people! We have always chosen HIE over Premier Inn, however, compared to a Premier Inn King Size bed and Good Night guarantee, future business from us with HIE may be in jeopardy! 07 January 2014
Rated 5.0 out of 5.0 by beautiful and comfortable room Had a pleasant time....I do wish there was there would be an option for an extended check out time but apart from that was a beautiful room, staff are very nice and approachable, really nice bath room and comfortable bed. 04 January 2014
Rated 5.0 out of 5.0 by Reliable service and dependable quality The staff here are attentive and friendly. Nothing is too much of a problem. They are on the ball. They answered my pre-booking requests and even if we arrived after midnight - they still had staff available to meet my requirements. Express chain seems to be better equipped for the modern traveler. Also got free WiFi. Only concern is in the breakfast - poor for vegetarians and the baked beans are awful & cheap . The value to great . 02 January 2014
Rated 4.0 out of 5.0 by Couldn't get to work IHG The overall hotel is very very good, but whilst booking the hotel the IHG rewards didn't work where I could have taken the advantage of club member and could have earned some points for future bookings . 01 January 2014
Rated 4.0 out of 5.0 by Good stay and very handy A typical holiday inn experience. All clean and tidy. Very handy to the M5, finding it was a doddle as long as you get in the correct lane on the roundabout. The free parking was fine, noise levels at night, in the room, were good for such a location. The staff were helpful and went to a lot of trouble to find some mint teabags which turned out they had run out of, not that unusual. Breakfast was typical with small portions of scrambled egg coming out to keep it nice and fresh. The toaster was the normal warmed bread or burnt and no other choice toaster. The Breakfast TV was slightly less obtrusive than they can be in some Holiday Inns which was a bit of a result 01 January 2014
Rated 5.0 out of 5.0 by Brilliant service will definitely use again Stayed with my wife and two children for 7 nights. Room had everything we needed. Enough space for the four of us. Beds were comfortable. No problems. Breakfast buffet was excellent. Plenty of variety. Staff were very polite and helpful. Service with a smile even though they were there over the Christmas break. Excellent location for everything we needed to do. Would definitely recommend as great value for money. Thanks to all the staff at Holiday Inn for making our stay so welcome and comfortable. 31 December 2013
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