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Rated 4.5 out of 5 by 226 reviewers.
Rated 4.0 out of 5.0 by Couldn't get to work IHG The overall hotel is very very good, but whilst booking the hotel the IHG rewards didn't work where I could have taken the advantage of club member and could have earned some points for future bookings . 01 January 2014
Rated 4.0 out of 5.0 by Good stay and very handy A typical holiday inn experience. All clean and tidy. Very handy to the M5, finding it was a doddle as long as you get in the correct lane on the roundabout. The free parking was fine, noise levels at night, in the room, were good for such a location. The staff were helpful and went to a lot of trouble to find some mint teabags which turned out they had run out of, not that unusual. Breakfast was typical with small portions of scrambled egg coming out to keep it nice and fresh. The toaster was the normal warmed bread or burnt and no other choice toaster. The Breakfast TV was slightly less obtrusive than they can be in some Holiday Inns which was a bit of a result 01 January 2014
Rated 5.0 out of 5.0 by Brilliant service will definitely use again Stayed with my wife and two children for 7 nights. Room had everything we needed. Enough space for the four of us. Beds were comfortable. No problems. Breakfast buffet was excellent. Plenty of variety. Staff were very polite and helpful. Service with a smile even though they were there over the Christmas break. Excellent location for everything we needed to do. Would definitely recommend as great value for money. Thanks to all the staff at Holiday Inn for making our stay so welcome and comfortable. 31 December 2013
Rated 5.0 out of 5.0 by Beautiful hotel This was an absolutely beautiful hotel. Gorgeous rooms clean and the staff had got the extra bed ready for my son. Great staff very nice and helpful with extra requests like take out food, late check outs, a taxi service just to name a couple of things. It was honestly in my top 3 for over night stays. Totally worth the money and I am looking forward to staying there again soon 19 December 2013
Rated 5.0 out of 5.0 by Great Service Again, everyone had a smile on their face and looked after me extremely well, if you guys had wet irons it would be perfect !! 06 December 2013
Rated 5.0 out of 5.0 by good service we have stayed in this hotel before, 11 years ago. we wondered what it would be like after this amount of time, all we can say is what an excellent and clean hotel, just as 11 years ago, well done. 04 December 2013
Rated 4.0 out of 5.0 by Great value comfort and food Great value, comfortable and clean accommodation with tasty selection of breakfast items included in price. Smart and helpful staff. Convenient location. Would recommend to friends and will definitely stay again. 28 November 2013
Rated 4.0 out of 5.0 by Clean, Great Customer Service But Did Not Read Requirements The room was clean and freah. Staff were friendly and helpful. However, I had writeten a comment in the specific requirements section and asked for a double bed not two sing beds pushed together. When i got in the room there was just two single beds myself and my partner had to push them together. Otherwise the hotel and stay was perfect. 28 November 2013
Rated 4.0 out of 5.0 by A good clean hotel. We have stayed here before on many occasions and we have always found the hotel to be clean and comfortable. Offering excellent value and inclusive of a good breakfast. 24 November 2013
Rated 4.0 out of 5.0 by Great service The staff were very friendly and helpful.The room very clean. We had an enjoyable breakfast in the morning. 20 November 2013
Rated 5.0 out of 5.0 by Very clean property This property offers excellent value for money, and has excellent staff and service. We were particularly impressed with the cleanliness of the hotel. Even the manager helped with keeping the breakfast area clean, which was nice to see. Overall, very pleased and will be back next time I am in the area. The only suggestion for improvement is the breakfast itself. Sure, it is included in the nightly rate, however it would be great if there are more healthy options to choose from. It still gets a 5-star from us though. 20 November 2013
Rated 5.0 out of 5.0 by Great friendly staff Excellent stay with very friendly staff who looked after us. Many thanks 13 November 2013
Rated 5.0 out of 5.0 by The Staff are Very Good I have stayed at the hotel on a number of times over the last 10 weeks. The staff are very good and help with any minor problem that you may have. Sue and Amy are two of the staff that have made a major contribution in this area. But well done to all the team. I look forward to my return. 10 November 2013
Rated 5.0 out of 5.0 by A fantastic value for money hotel with superb members of staff My wife & I use this hotel frequently for spiritual days at the nearby Sri Balaji Temple as it is only a stone throw away. We stayed for 10 nights from 26/10/2013 to 04/11/2013. The staff in the front desk - Sue, Adam, Abbie, Kay, Amy to mention a few went out of their way to help. The ever smiling Steven was always at hand to help with our luggage, which was very much appreciated as I am a registered disabled person. The room was comfortable & clean. There were 2 problems - 1. The heating did not work in the room but we were given an electric heater which was sufficient. 2. The toilet seat weighed a ton, disabled person user unfriendly and was the most uncomfortable one I have ever sat on! The public area was always kept clean with flat screen TVs but with annoying loud background music. Please change to some soft music. It was handy to find an ice dispenser & a microwave & the Independent Newspaper 7 days a week!! Breakfast was good but with no choice for Vegetarians - how about including some porridge, hash browns, mushrooms & tomatoes? Overall, great value for money & I strongly recommend this hotel while thanking all the members of staff for their valuable support & help. 10 November 2013
Rated 5.0 out of 5.0 by Fantastic, comfortable stay I stayed for one night as I came up for a family occasion. Other members of my family (young and old) were also staying. All the staff we encountered were friendly and helpful and made us feel most welcome! The breakfast was plentiful and tasty! The rooms were clean, comfy and there was hardly any noise despite being on the ground floor. Great value for money! Would highly recommend and definitely stay again! Thank you! 08 November 2013
Rated 5.0 out of 5.0 by Another wonderful stay We have stayed here on several occasions and have never been disappointed. It's good to know when you book you can expect excellent quality 06 November 2013
Rated 4.0 out of 5.0 by Family Room Used family rooms before with HIE with no problems, unfortunately this room was too small for 2 adults and 2 children. Overall all though a good price for a 1 night stay. 05 November 2013
Rated 4.0 out of 5.0 by Good room, rubbish breakfast Nice enough hotel, good location, friendly staff. Shame that the breakfast is not anything like the advertised fare. Disappointed, however, would use Holiday Inn again. 04 November 2013
Rated 5.0 out of 5.0 by Good accommodation and superb breakfast The hotel was extremely accommodating. I was able to stay at the hotel with 2 babies, a seven year and myself and wife. We all had breakfast at an excellent rate. 01 November 2013
Rated 4.0 out of 5.0 by Good service and Clean Both my wife, myself and our daughter enjoyed our stay. The hotel was clean and had everything we needed. It was comfortable with good breakfast. Overall great value for money and would recommend to any family/friends. 31 October 2013
Rated 5.0 out of 5.0 by Satisfied. This was the second time we stayed st this hotel, it is a great location for ease of acess from the motorway. Rooms were clean, towels changed everyday even if we didnt request it. Breakfast is great,excellent choices, dining room clean and turns into a licensed bar in the evening. The hotel as ample parking however during the week all spots were mostly taken so dont come back too late if your going out. There is a pub next door that serves food for both lunch and dinner, you can order food in ( pizza and Chinese) or walk to mcdonads over road,otherwise you will need drive to find restaurants. On the eve of our departure we asked the front deck for a wake up call as no alarm clocks in the room, an we needed to be on the road early to catch our flight home,we were told they do not provide this service, he mentioned something about tv's not working as they somehow act as an alarm. Overall we would stay there again. 30 October 2013
Rated 4.0 out of 5.0 by great service we had a very good nights sleep and the staff were very friendly and helpful 29 October 2013
Rated 5.0 out of 5.0 by Clean and good service Stayed there for one night. Very good welcome from reception staff.Found rooms clean and bathroom fresh. bed not the best I've slept in. Breakfast selection was very good and enjoyable. good parking and FREE. Price very good, booked in advance. Will visit again 24 October 2013
Rated 5.0 out of 5.0 by Fantastic! We visited cadbury world and wanted a cheap hotel to stay in, so glad we picked this one! Brilliant staff on reception! Easy check in. Great comfy room, lovely free breakfast and all this at such a low price! Very impressed Holiday Inn! Thank you! 23 October 2013
Rated 5.0 out of 5.0 by Friendly Service This Hotel is in a great location for Birmingham just off the M5. I stay at this Holiday inn express often and I am always given a genuine warms welcome by the hotel colleagues. The hotel is clean and comfortable, it as a lounge area and bar where you can relax and eat, the steaks are very good .Checking in and out is seamless. Great colleagues, Good atmosphere, Comfortable, Good Value, Thank you, Kind regards, John. 22 October 2013
Rated 5.0 out of 5.0 by Excellent with good room comfortable bed and pleaseant staff This hotel is well apportioned, everything works and the facilities are excellent. Really enjoyed a comfortable stay 21 October 2013
Rated 4.0 out of 5.0 by Great location and good night sleep Good food, clean great location and good parking will stay again. 20 October 2013
Rated 5.0 out of 5.0 by Excellent service, friendly staff I requested a 'quiet room' and was accommodated with my request by very helpful and friendly staff. The following day I noticed that I had lost a bracelet that had sentimental value. When I called the hotel and spoke to Adam to see if I had left it in the room, I was delighted when he told me that the bracelet had been found in the car park by hotel staff and had been handed in to reception. My bracelet was returned to me by return post and I cant praise the hotel staff enough. Well done to all the team at Oldbury and I look forward to seeing all again in the near future. 19 October 2013
Rated 5.0 out of 5.0 by Nice clean and quiet hotel I find it hard to find fault. The hotel was clean and and the staff inviting. There was no problem with our pre arranged early arrival and the room was ready. The room was quiet and of a good size for the two of us, the double bed was comfortable and the sheets and towels good quality. Good self service breakfast but no bacon! Car park directions confusing when exiting, we and another car went round looking for the exit to the M5. 17 October 2013
Rated 5.0 out of 5.0 by Tell us about the Car Park We were attending a wedding In Birmingham and needed to be there for 2.15. We called and asked if we could check in early at 1.00 pm. That was all arranged. Nice friendly welcome form a young lady that was very nervous as she was new. She offered us the choice of 300 extra points or free drink and snack at the bar, because I am a Platinum member. As usual the standard was high, as we find in all the IHG hotels we stay in. Breakfast was excellent. The building seems fairly new. My only small criticism is about the car park. The hotel uses a management company to prevent non-guests parking there. You need to register your car when you check in. We weren't told this and only found out at breakfast the next morning where there were small signs on each table telling you to register your car. There should be a big notice at the check in desk and the staff should also tell you when you check in. We told the person at the desk as we checked out and they entered our car on their system, telling us if we got a letter from the parking management company we should call the hotel and they would get it cancelled. 17 October 2013
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