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Rated 4.5 out of 5 by 180 reviewers.
Rated 5.0 out of 5.0 Restful overnight stay Although we only stayed one night whilst attending a family event, I would have been happy staying a few nights. The room was spacious, clean and modern with a lovely en suite and excellent power shower. The staff were very friendly and helpful. We did not want to go out to eat so decided to try the hotels limited menu. Although the food was basic and took a little while to arrive, it was well presented hot and tasty. A very good experience all round and we will certainly be using Holiday Inn again - very good value for money. 18 November 2014
Rated 5.0 out of 5.0 by A truly excellent hotel for an Express category. From the moment we arrived in the convenient secure underground car park and walked into the smart spacious reception area to be greeted by Matthew, we knew this was going to be a pleasant stay. Receptionist Matthew, by the way, is a first class employee with advanced customer service skills and such a friendly personality, whom we had the pleasure to converse with several times during our stay.... Daniel on reception was lovely too! For an Express category hotel this is excellent in every way. It may be on a duel carriageway, but has a warm atmosphere with very friendly knowledgeable staff. The rooms are clean, comfortable, secure and well equipped for all you need for business and social stopovers. We had a very comfortable, clean and quiet room at the rear on floor 4 which had expansive views across Birmingham which enabled us to enjoy several firework displays in the distance! Free Wi-Fi is a bonus and the complimentary breakfast is again good for the price paid, obviously the selection is limited, but this is expected for an Express hotel. We stayed for two nights whilst attending an event at the NEC which is easily accessible by car, as is Birmingham Airport. With regard to evening meals, we ate at the Indian restaurant next door on Friday night, and at the Arden Oak Harvester on Saturday, just a few minutes along the main road by car. The hotel has a bar with good friendly and efficient service. This is definitely the best Holiday Inn Express hotel that we have stayed in up to date, and far exceeds the standards of it's competitors. We will definitely return when next visiting the NEC. 11 November 2014
Rated 4.0 out of 5.0 by Easy No problems with any aspect of the stay--just one night for business. Surprised at the lack of walkable resaurants, though! 09 November 2014
Rated 5.0 out of 5.0 by Great Hotel For The Price Nice clean hotel with great staff. Nice breakfast to start the day. Large clean room. 07 November 2014
Rated 5.0 out of 5.0 by good location for the price i paid would expect hot food available,afternoon and evening 04 November 2014
Rated 5.0 out of 5.0 by Excellent Stay overall Thanks for everything, I had the best time, the staff were very nice .I would recommend everyone . the best hotel.... 04 November 2014
Rated 5.0 out of 5.0 by Highly recommended Excellent hotel at a reasonable price with good parking facilities. Clean well-kept comfort -able room in pristine condition. Better than many 5 star hotels. Helpful, friendly staff - particularly Pat and Katy who made sure we had something to eat even though we had missed breakfast. Criticisms? Made breakfast times clearer by using larger print in the rather small information booklet.! Also, make it easier to find out how to leave feedback for a specific hotel in the group. Overall a very pleasant and enjoyable experience. 02 November 2014
Rated 4.0 out of 5.0 by Very good hotel with excellent staff Hotel is clean and bright. Rooms are furnished well for such a value chain. Breakfast choices are rather limited, but what is on offer is fresh and well cooked. Staff are brilliant. The woman on reception and the bar was great with the children and it was a real joy to meet someone who enjoyed their job! Pity the restaurant is closed on Sunday nights. One issue was that the hotel was very noisy and sleep was disturbed. We were told it was due to the linen trollies moving about which happens twice a week. Try to get a room on the other side of the hotel from this activity! 31 October 2014
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