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Rated 4.5 out of 5 by 142 reviewers.
Rated 5.0 out of 5.0 by Better than expected! I booked this hotel as part of a deal which included entry fees to Cadbury World or Warwick Castle. I work with the Civil Service and was intending to get a discount on entries to these attractions, however having spoken to the Receptionist when I rang to book, he offered to book these tickets as well and they worked out cheaper (albeit only by 25p!) than the Civil Service discount. I was a bit worried about what I would find when I got to the hotel and was pleasantly surprised. It was nice to have parking in a secure car park by the hotel and I did not mind paying the extra £5 per night for the peace of mind this afforded me. My 8 year old son and I stayed in a twin room which was beautifully decorated and very clean. The shower cubicle was large enough to have 3 people in it and was spotless as was the rest of the room. There was air conditioning in the room which was easily controlled. Only downside in the room was that the TV crackled when in standby mode. It was good to have free Wifi which you connected to without the need to ask for a password. Beds were comfortable although I did wonder why the beds were not remade after our first night even though the rest of the room had been cleaned. It would have been nice to have a mini fridge as I had in the last Holiday Inn Express I stayed in near Reading which also had a swimming pool nevertheless this wasn't a deal breaker. Staff were very professional, breakfast was good though limited, it was plentiful, fresh and warm. Serving staff were very efficient and cleared tables pretty quickly. The only downside was that they didn't tend to smile when speaking to guests, that would have been a nice touch. Evening menu is very limited but the hotel encourages you to order in Takeaways and will provide crockery which you can take up to your room yourself with trays provided. They do not provide room service. My only major concern was the ease with which my room pass was replaced when I misplaced mine. I was concerned that I would have to pay for a replacement but was happily given another and told that if I found the other which I thought I had locked in the room, it would still work! I wondered if that meant someone picking it up off the street could have let themselves in to the lift area and to the room. The only saving grace was that the room number is not on the pass and I would like to think Receptionist happily gave me another only because she recognised me as a guest. I fancied an Italian meal and the Receptionist recommended Pavarotti's, a 5 minute drive away, which was lovely, you had authentic Italian food and it was family friendly. All in all, hotel was good value for money, would stay there again. 19 August 2014
Rated 5.0 out of 5.0 by Birmingham South A45 I've stayed here about 12 times now in the past 6 weeks & each stay is a total pleasure. The service at this hotel is well above 100% & I'd recommend this hotel to everyone. 19 August 2014
Rated 4.0 out of 5.0 by COLD FOOD IT IS A GREAT SHAME THAT THE CHEF COOKS A MEAL THAT LOOKS GREAT ON THE PLATE BUT ARRIVES AT THE TABLE COLD. NO REAL APOLOGY JUST "IT'S NOT MY FAULT" FROM THE SERVER. I WOULD HAVE HAPPILY WAITED FOR A FRESH HOT MEAL BUT WALKED TWO DOORS DOWN THE ROAD AND PICKED UP A DELICIOUS FRESHLY COOKED TAKE AWAY PIZZA. 18 August 2014
Rated 5.0 out of 5.0 by Amazing Hotel !!!! We stayed in this hotel for 3 nights visiting Cadbury World, West Midlands Safari Park and Warwick Castle and I must say the whole family was really impressed by the staff including James, Kate and the rest of the team who made our stay very comfortable. The Hotel room was much better then we had expected and the rooms were very comfortable, clean and well laid out. We will definitely be coming to this Hotel again for future visits and if anyone is looking for a great location to visit the attractions in the Midlands I would suggest try this Hotel. Well done to all the team !!!!! 17 August 2014
Rated 4.0 out of 5.0 by Watch out for the noisy air conditioned room 512 I have stayed at this hotel several times and it is modern, clean and the staff are great. However you need to watch out for the room which is below the main air conditioning 512 as the vibration occasionally kicks in and could disturb your sleep. I was fortunate as I noticed the noise as soon as I got to the room so they switched me to the disabled room across the hall. This disabled room has a TV that needs tunuing in to all the channels, perhaps people with disabilities only watch bbc tv!! Still the hotel is my choice when staying in Birmingham as it has great staff, good access, great parking and a nice indian restaurant within 30 yards. I have only discovered the issues above due to the numerous times I have and will continue to book this hotel. 17 August 2014
Rated 5.0 out of 5.0 by Enjoyable stay Very pleasant stay at hotel. I was very surprised that the hotel was older than it look. Staff were very friendly and the hotel was quite despite being on a main road. Would definitely consider staying in this hotel again. 14 August 2014
Rated 5.0 out of 5.0 by excellent value We spent 13 days traveling through Paris, all of England and then over to Ireland. This hotel was the best one we stayed in and the price was also the best. The best croissants and chocolate pains where served here and trust me we had tried several other places! The bathrooms were like new. My only question would be, why are there no washclothes? Had a throw-away type in Paris and then none for the rest of the trip. Must be just an American thing?? 10 August 2014
Rated 5.0 out of 5.0 by Very pleased. We booked the room in May and when i rang to confirm it a few days before arrival was told that the booking had been cancelled! by whom I do not know - anyhow I was able to re-book (luckily as train tickets were already booked). So was very pleasantly suprised to see it was a very nice place to stay - very clean and staff were most helpful. I would have liked bacon with my breakfast but thats personal choice plenty of scrambled eggs, beans sausages(very bland tasting) cereals and fruit - so no one went hungry. Very enjoyable stay and well worth the money. 09 August 2014
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