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Rated 4.5 out of 5 by 192 reviewers.
Rated 4.0 out of 5.0 by Good stay Did not like the sausages for breakfast and only scrambled eggs available. No bacon and cold croissants. Improve on these and things would be much better. 26 November 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service A relatively new building with good facilities and helpful friendly staff. I noticed traffic noise very little and had a good night's sleep. 22 November 2014
Rated 4.0 out of 5.0 by Why charge for the car park? Stayed Room 703, November 14. A decent HIEX, with a nice secure car park. They charge £3 to park (not including it in the rate always irritates me, just like the minority of hotels who exclude VAT).There's a really good - and good value - Indian restaurant/takeaway next door and the hotel staff are happy to lend plates and cutlery to eat in your room. 22 November 2014
Rated 4.0 out of 5.0 by Good but could do better Nice Hotel, great staff,nice modern rooms with good beds and pillars. Hotel a little cold, no meals on the Friday night, and bar ran out of beer and glasses, but did not really spoil our stay, just a little dissapointing as stayed there last year and were really impressed, hence our return visit. 20 November 2014
Rated 5.0 out of 5.0 by Restful overnight stay Although we only stayed one night whilst attending a family event, I would have been happy staying a few nights. The room was spacious, clean and modern with a lovely en suite and excellent power shower. The staff were very friendly and helpful. We did not want to go out to eat so decided to try the hotels limited menu. Although the food was basic and took a little while to arrive, it was well presented hot and tasty. A very good experience all round and we will certainly be using Holiday Inn again - very good value for money. 18 November 2014
Rated 5.0 out of 5.0 by A truly excellent hotel for an Express category. From the moment we arrived in the convenient secure underground car park and walked into the smart spacious reception area to be greeted by Matthew, we knew this was going to be a pleasant stay. Receptionist Matthew, by the way, is a first class employee with advanced customer service skills and such a friendly personality, whom we had the pleasure to converse with several times during our stay.... Daniel on reception was lovely too! For an Express category hotel this is excellent in every way. It may be on a duel carriageway, but has a warm atmosphere with very friendly knowledgeable staff. The rooms are clean, comfortable, secure and well equipped for all you need for business and social stopovers. We had a very comfortable, clean and quiet room at the rear on floor 4 which had expansive views across Birmingham which enabled us to enjoy several firework displays in the distance! Free Wi-Fi is a bonus and the complimentary breakfast is again good for the price paid, obviously the selection is limited, but this is expected for an Express hotel. We stayed for two nights whilst attending an event at the NEC which is easily accessible by car, as is Birmingham Airport. With regard to evening meals, we ate at the Indian restaurant next door on Friday night, and at the Arden Oak Harvester on Saturday, just a few minutes along the main road by car. The hotel has a bar with good friendly and efficient service. This is definitely the best Holiday Inn Express hotel that we have stayed in up to date, and far exceeds the standards of it's competitors. We will definitely return when next visiting the NEC. 11 November 2014
Rated 4.0 out of 5.0 by Easy No problems with any aspect of the stay--just one night for business. Surprised at the lack of walkable resaurants, though! 09 November 2014
Rated 5.0 out of 5.0 by Great Hotel For The Price Nice clean hotel with great staff. Nice breakfast to start the day. Large clean room. 07 November 2014
Rated 5.0 out of 5.0 by good location for the price i paid would expect hot food available,afternoon and evening 04 November 2014
Rated 5.0 out of 5.0 by Excellent Stay overall Thanks for everything, I had the best time, the staff were very nice .I would recommend everyone . the best hotel.... 04 November 2014
Rated 5.0 out of 5.0 by Highly recommended Excellent hotel at a reasonable price with good parking facilities. Clean well-kept comfort -able room in pristine condition. Better than many 5 star hotels. Helpful, friendly staff - particularly Pat and Katy who made sure we had something to eat even though we had missed breakfast. Criticisms? Made breakfast times clearer by using larger print in the rather small information booklet.! Also, make it easier to find out how to leave feedback for a specific hotel in the group. Overall a very pleasant and enjoyable experience. 02 November 2014
Rated 4.0 out of 5.0 by Very good hotel with excellent staff Hotel is clean and bright. Rooms are furnished well for such a value chain. Breakfast choices are rather limited, but what is on offer is fresh and well cooked. Staff are brilliant. The woman on reception and the bar was great with the children and it was a real joy to meet someone who enjoyed their job! Pity the restaurant is closed on Sunday nights. One issue was that the hotel was very noisy and sleep was disturbed. We were told it was due to the linen trollies moving about which happens twice a week. Try to get a room on the other side of the hotel from this activity! 31 October 2014
Rated 4.0 out of 5.0 by New HI Express that is well located... a nice stay Well positioned close to Birmingham City Centre - 2 miles - on A45 main road. Rooms very modern, new HI Ex design. Very clean. Staff very helpful and attentive. Breakfast very 'samey' as with all HI Ex's. Car parking very secure. 29 October 2014
Rated 5.0 out of 5.0 by Surprising stay at Birmingham A45 Impressed by the hotel considering the area. Very friendly staff and the rooms are excellent; large and very clean. A better light for shaving would have been nice. Well cooked meals available and a very nice Indian restaraunt within 50 yards of the front door for a spicy variety.. 25 October 2014
Rated 5.0 out of 5.0 by Excellent place to stay My wife and I were and attending an exhibition at the NEC trying this hotel for the first time. We were absolutely delighted with our choice. It is an excellent hotel to stay at if visiting the NEC - just a 10/15 minute drive and there is an excellent Balti restaurant right next door. We will most definitely be staying here again next time we are visiting the NEC. 22 October 2014
Rated 5.0 out of 5.0 by Exceptionally clean and comfortable! An overnight stay that gave us everything we wanted. The area surrounding the hotel was very built up and busy, which made it even more remarkable that we enjoyed a lovely stay and a peaceful nights sleep! 21 October 2014
Rated 5.0 out of 5.0 by Home from Home!!! Well in truth not quite but close to it. The rooms are all very well furnished and any requirements are taken care of quickly and without any aggravation. Breakfast could have a greater offering but for what is deemed as a budget hotel, it is a long way from being a budget hotel, it is fine and there are options to choose from. I would recommend this "home" to anyone who like myself travels with their work in and around Birmingham as a place to stay. 21 October 2014
Rated 5.0 out of 5.0 by Ideal for NEC. The staff were friendly and efficient. Parking was convenient although you were charged for this facility. The heating in the room was okay but would not stay off during the night meaning we sometimes woke up too warm. The breakfast was good with a wide enough choice for all tastes. I would recommend this hotel and plan to use it again when visiting the NEC. 18 October 2014
Rated 5.0 out of 5.0 by 17/10/14 overall enjoyed our stay here , staff were very friendl, as I needed to drive out for the evening when returning to car park access was available but had to park in disabled space as no spaces were available. Informed the desk staff who said it was ok as we were leaving early next morning. would like to thank all staff we saw on following day 17 October 2014
Rated 5.0 out of 5.0 by Comfortable stay and great customer service Reception staff were welcoming and efficient and I was able to pay for my stay when I checked in so this made leaving in the morning so much easier. 17 October 2014
Rated 5.0 out of 5.0 by Komfortables Bett und super Service Ich kann das Hotel absolut weiter empfehlen. War für eine geschäftliche Reise 1 Nacht dort und war angenehm überrascht. 13 October 2014
Rated 5.0 out of 5.0 by relaxing after long holiday trip Wonderful huge double bed and beautiful bathroom/shower. Modern and chic room. Would recommend this hotel for any airport stay overs due to comfy bed and very peaceful sleep, even with room on main road front.. Lots of yellow lines outside though so difficult for drop off's but okay as long as you're quick! Breakfast is limited but sufficient in choice and quality and free papers were provided. staff helpful and very quick. Lovely stay and would recommend this hotel to anyone. 12 October 2014
Rated 5.0 out of 5.0 by Great Shower, after a long day. Found the Hotel offered great value and a very comfortable bed. 05 October 2014
Rated 5.0 out of 5.0 by Great Hotel We were very satisfied with our stay,the cleanliness and comfort of the hotel plus the friendly and helpful attitude of the staff. We will stay here again 02 October 2014
Rated 5.0 out of 5.0 by Good service Good, clean hotel with all that I needed for my stay. 29 September 2014
Rated 5.0 out of 5.0 by Great Hotel I cannot fault this hotel. Service was very good, room was excellent and location perfect for my needs. 24 September 2014
Rated 2.0 out of 5.0 by Ok if just passing through Well lit parking area but charged for - not included in the hotel price. Dirty lift, nice reception service. Air con came on through the night and woke me up. No bacon served at breakfast! lots of other choice but still ... No frills bathroom extras .... hand soap 19 September 2014
Rated 3.0 out of 5.0 by Charged double from account I was charged double query raised They had open the case. 12 September 2014
Rated 5.0 out of 5.0 by Comfortable Bed although I had a poor nights sleep this was not to do with the bed it's self i'am a poor sleeper at the best of times, Although If it was a possibility a greater choice in pillows would be better. 11 September 2014
Rated 5.0 out of 5.0 by Friendly and Helpful Staff A great stay all round. Hard to fault. Area was a little scatty with nothing around it but the hotel in general was very good. Would definitely stay again.. 08 September 2014
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