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Rated 4.5 out of 5 by 146 reviewers.
Rated 5.0 out of 5.0 by Great experience, at a great hotel, in a great City! I have stayed at this hotel several times now, it's a fairly new hotel, very nice, clean and modern. Large rooms, fairly sound proof (no noise from other rooms), the beds and pillows are extremely comfortable. Friendly, helpful staff with a real team spirit. The hotel is within easy access to the City Centre, the NEC, and Birmingham International Airport. 05 September 2013
Rated 5.0 out of 5.0 by Superb Fantastic hotel, the staff and breakfast were great and the room was absolutely spotless, could not ask for more. 05 September 2013
Rated 4.0 out of 5.0 by Well equipped room with large, comfortable bed Hotel was very clean & tidy. Our room was well equipped and the car park is convenient and well lit (there is a daily charge for parking). Our room looked out on the Coventry Road - this is a very busy and noisy road. The room had an air-con unit however this kept switching itself off - in view of the traffic noise from the main road we would've preferred to keep the window closed and to use the air-con unit to provide air circulation. 04 September 2013
Rated 5.0 out of 5.0 by Great hotel Lovely hotel, very friendly and professional staff, good standard of decor and amenities. Internet down on night I stayed but not a big issue for me. Only downside was cooked breakfast choices miserly for vegetarians, but what was provided was tasty. 03 September 2013
Rated 4.0 out of 5.0 by Very comfortable bed Quick check in and check out by friendly staff. Very tidy and clean room. Good breakfast 28 August 2013
Rated 3.0 out of 5.0 by Good for a night Attentive staff, poor breakfast and very small breakfast lounge. Big parking (no free). 24 August 2013
Rated 5.0 out of 5.0 by An absolutely Wonderful Experience! Our recent stay with this delightful hotel was indeed a pleasure. We were welcomed by a very friendly team member at the reception who checked us in promptly and was extremely helpful in guiding us and providing the hotel details and information. The room itself was very smartly decorated and clean and just enough for our family of 3. Ample towels, tea & coffee supplies. Amenities were available on request which were kindly provided like when I needed a sewing kit & more milk/sugar. Breakfast next morning was totally appetizing with choices galore and 2 very attentive team members helping keep every item refilled & organized. A special mention here of the pastry options - the Pain Au Chocolat & small Croissants were perfectly delectable! Check out - similar to check in was a breeze with again a very warm farewell from the charming reception team member. This was my first ever stay at a Holiday Inn Hotel and am so glad I chose it for my short trip to Birmingham. 22 August 2013
Rated 5.0 out of 5.0 by Lovely stay Excellent hotel clean and refreshing would stay again. 19 August 2013
Rated 5.0 out of 5.0 by Friendly and Helpful Excellent stay yet again, will be staying again in the future... 14 August 2013
Rated 3.0 out of 5.0 by clean and friendly staff We visited the holiday inn as a family with two children, the girls are 3 and 7 and had to share a sofa bed which was a difficult nights sleep for the two of them. The room on the plus side was clean and comfortable, and the breakfast was nice. But I would not recommend it as a family room because of the shared bed. 12 August 2013
Rated 4.0 out of 5.0 Wonderful service and my kids love it. It w as superb! And I will visit again but it's going to be different location.thank you 02 August 2013
Rated 5.0 out of 5.0 by HIE - always a good choice An excellent HIE. Good location for visiting Birmingham. 16 July 2013
Rated 5.0 out of 5.0 by Rooms are very comfortable and pleasant..Beds Brilliant Zzzzzzz !!!! All the staff are very welcoming and pleasant..the service couldn't be any better than what we receive...We always stay at this Holiday Inn Coventry Road Birmingham UK, as we know the staff make us feel very welcome, and they do accommodate to our needs..I have fully recommend this inn to my family and freinds..and I will be staying there again very soon...July and Aug 2013...etc more stays to follow.. With Regards Mrs D.L.Marshall 25 June 2013
Rated 5.0 out of 5.0 by Fantastic Clean, tidy, friendly staff lovely bed lovely decor I would certainly go back and recommend to friends 07 June 2013
Rated 5.0 out of 5.0 by Modern The Hotel looked like it had just under gone a refurbishment, all clean, new, fresh and very pleasant. If I am on business in the area again it's the place for me. 04 June 2013
Rated 4.0 out of 5.0 by Friendly and helpful We were a large group of men and checked in together . The receptionists were extremely patient and helpful and made our stay extremely welcoming. Check the prices of taxis to and from the centre of Birmingham so you are not charged too much. 03 June 2013
Rated 4.0 out of 5.0 by Overall very nice stay! Room no complains and best shower I've seen, bed v comfy 2! Only real moan s front of house ok effective but could be little more friendly didn't say where or when breakfast was etc but this is minor as room was fab and great nights sleep! 31 May 2013
Rated 4.0 out of 5.0 by Customer Service and decor makes up for location I chose the hotel knowing it was right on a busy main road into Birmingham and was concerned it would be noisy and at the price,quite basic. Well I could not have been more wrong! From the moment I arrived the the welcome was warm and helpful. The decor was very modern, bright and spacious which allowed you to forget the outside environment. The sound insulation was very efficient and it was a very quiet night. The room and bed were very comfortable and the room facilities were very good. The hotel is only a year or so old, but has been so well looked after that I thought it had only just opened. I would recommend it as a place to stay if you need to get into Birmingham easily and want a quiet and pleasant stay overnight. 13 May 2013
Rated 5.0 out of 5.0 by Comfortable room and super shower room The main advantage of staying at this hotel is that is very new. The furnishings are lovely, comfortable and great contemporary colours. The twin bedroom was very roomy and choice of pillows for comfort is very welcome. The standard of the shower fittings and the design of the shower room is excellent. The only disappointment was the mediocre quality of the bar food. The pasta dish, burger and chips were very dry and solid. However the breakfast was far better, items were replenished quickly. The staff were very helpful be it at the reception or the bar. Would have no hesitation to recommend this hotel to others. 11 May 2013
Rated 5.0 out of 5.0 by Excellent! We could not have been happier, and its hard to find fault. The only negative comment - the scrambled eggs at breakfast were dreadful. 12 April 2013
Rated 5.0 out of 5.0 by Very clean & Tidy This hotel was very clean & tidy, everything we requested was there, not good at having to pay ontop for car park but better safe than not but i give this 9/10 very pleasent. 07 April 2013
Rated 3.0 out of 5.0 by Value for money A typical Holiday Inn Express with no real surprises - overall good value for the price of the room including breakfast. There was no hot water for shower in the morning, according to desk staff perhaps caused by a surge in usage at a particular time. Breakfast just about adequate - coffee machine poor and left without actual refill of coffee for a time so was just putting out hot water/milk. Scrambled egg had run out and also took a long time to be replaced - if in a hurry this was not helpful as the egg & coffee were two of the major items on the menu - without them a fairly meaningless breakfast! 04 April 2013
Rated 5.0 out of 5.0 by Best affordable hotel yet! I'm a business customer who stays in similar hotels across the UK & Ireland and the express Birmingham south A45 has earned my first review. Have stayed once in 2012 and again in 2013. In terms of price vs quality this Hotel has surpassed all others to date. Too sum it up: affordable, modern, clean, quiet and relaxing after a hard day. Great location, free wifi in all areas, handy parking, great bar menu (burger + nachos recommended) and very friendly helpful staff. I will return again soon. Many thanks 29 March 2013
Rated 4.0 out of 5.0 by Everything was fine I only stayed one night. Room was clean and staff very helpful. The hotel was convenient for my destination and having an on-site car park was helpful. 29 March 2013
Rated 5.0 out of 5.0 by good and plesent stay Everything was nice, apart from the breakfast choice was a bit disapointiong.We were expecting a buffet full english breakfast, but it was more of a continental really.apart from that everything else was great. 26 March 2013
Rated 5.0 out of 5.0 by Stylish with excellent service The duty managers are so enthusiastic and keen to please. Simple things like opening doors for you, checking you can find everything you need in the area and genuine service with a smile. Rooms are clean and stylishly decorated and finished. Food is perfectly adequate, especiallly if you like croissants. It has its own carpark with plenty of room, which is something hard to find in any hotel in Birmingham, although the spaces are tight, so good parking skills are helpful! Overall - amazing value and comfort. 23 March 2013
Rated 5.0 out of 5.0 by Very clean and good service Stayed here when visiting NEC - good location. Rooms spotless and very clean. Bathroom very nice with a good shower. Would recommend and would use again 16 March 2013
Rated 5.0 out of 5.0 by Really Good Excellent staff, happy to help with anything. We stayed here for 4 nights whilst exhibiting at Crufts, and would definitely recommend it! 16 March 2013
Rated 5.0 out of 5.0 by Reasonably comfortable Stayed here for a course at the Heartlands Hospital. Hotel not in the nicest of locations but very convenient for the hospital (<5 min drive). Extremely nice once inside. Obviously very new but still maintained well with good bathroom and room layout. Friendly staff and helpful. Safe and secure parking. Breakfast not amazing (maybe best to skip the hot food and spend more on the continental selection) Would stay again if needed to. 11 March 2013
Rated 4.0 out of 5.0 by Clean& tidy Enjoyed our stay ,clean bedroom & nice breakfast friendly staff 10 March 2013
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