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Rated 4.4 out of 5 by 158 reviewers.
Rated 3.0 out of 5.0 by Undesirable room temperature Generally a good priced hotel offering a relaxing stay. But recently you are unable to choose the room temperature. It's now on winter settings so if you try to cool the room down, after an hour the room thermostat decides it should be hotter and applies the heating up to 22°. I was under the impression that I should be allowed to select the temp I want and not the hotel manager. Even when I have asked I was told sorry it's due to the winter settings. I'm also glad the cooked stuff that is supposed to be breakfast is free, as you wouldn't want to pay for the yellow rubber called Egg or the congealed beans. Pretty poor as it used to be good. 19 October 2013
Rated 5.0 out of 5.0 by Excellent hotel and great service Very good service, the rooms are nice an comfortable. Highly recommended. 13 October 2013
Rated 4.0 out of 5.0 by Exellent shower I recently stayed at this holiday inn express on the 28th september 2013, I was pleasantly suprised with the size of the bedroom which included a very comfortable sofa bed, and the excellent shower in the on-suite. I found the bed uncomfortable though. The breakfast had the usual fare which tasted good. The staff were very pleasant and friendly. Had a good size lift to upstairs bedrooms. All in all a very good hotel. 06 October 2013
Rated 4.0 out of 5.0 by Clean room and window can be open for fresh air Room is clean and new. On highway A45 ,24hrs supermarket and shopping mall nearby. Carpark attach to the hotel. 03 October 2013
Rated 4.0 out of 5.0 by Pleasant and comfortable overnight stay We stayed for one night with our granddaughter to attend A Place in the Sun exhibition at the NEC so it was only 10 minutes or so away which was convenient although not the best of locations.The hotel is very modern, clean and comfortable and the service was good. £5 parking fee for secure parking was a bonus.The security in the hotel was excellent. The beds were comfortable and bathroom facilities good with plenty of hot water and a hair drier in the room. Breakfast buffet was varied and the atmosphere very relaxed. We had an evening meal at the hotel for convenience and it was quite good but we did have to wait almost an hour from ordering for it to arrive. If we were to go to Birmingham again and needed a stopover we would most certainly use this hotel again and would recommend it for short stays. 02 October 2013
Rated 5.0 out of 5.0 by Great haven in a busy City A very welcoming, clean and bright environment with secure parking in a convenient location. Room very well designed with an excellent shower and a comfortable bed and plenty of TV channels. Just the job after a busy day. Bar food available and the complimentary breakfast was most welcolme. If you want somewhere to kick off your shoes and chill after a busy day and be well positioned for Birmingham it should be a strong contender. I will use again. 02 October 2013
Rated 5.0 out of 5.0 by Lovely Hotel. Lovely comfortable room.Very clean.Friendly helpful staff.Would definately recommend to family and friends. 01 October 2013
Rated 5.0 out of 5.0 by First class in every way Excellent modern clean hotel. Ideally located on a frequent public transport route (bus 900) between airport/NEC (15mins) and city centre (10mins). Every member of staff I dealt with were approachable, polite, friendly and very helpful. Gave helpful advice and assistance. I had a wifi issue in my room on the second night and rang reception. I was put through to the night manager who had a tech expert onto me in minutes and it was sorted while I was on the phone to him. Very impressed by the promptness and efficiency of all concerned. Breakfast was more than adequate- good selection. Shower in the ensuite was A1- huge and always had hot water. VERY Impressed with this hotel and I have already recommended it to friends and family. 01 October 2013
Rated 4.0 out of 5.0 by Reasonable priced, spotlessly clean! I've stayed here twice, the staff has been pleasant and helpful. On second visit I forgot charger for phone, reception staff located a charger which did the trick! This being a fairly new hotel the facilities are top notch and spotless, I seriously can't fault them on the cleanliness of the hotel in general! I love the fact that the sheets actually smell clean! The breakfast is basic and rather disappointing! Don't expect bacon, just toast, miniature pastries, sausages, scrambled eggs, beans, cereals and some fruit! So there is still a selection of different options, but this being an "express" I can't really complain too much!!! I'd definitely return! 25 September 2013
Rated 4.0 out of 5.0 by Room clean, beds comfortable, bathroom good with plenty of room in the shower The staff were welcoming and very helpful with our queries about local places. As with all Holiday Inn Express hotels the cooked breakfast, if not in the restaurant at the beginning of the session, is not as good as it could be. Fortunately a cold breakfast is provided which we thoroughly enjoyed. Regrettably did not get to read the newspapers of our choice at breakfast as all taken on the three days. 25 September 2013
Rated 5.0 out of 5.0 by One of the better holiday inn express hotels this has to be one of the best holiday inn express hotels, bathrooms are a massive improvement on the normal ones. good location. breakfast standards are as most holiday inn express hotels so nothing to exciting but also nothing to complain about. would stay here again, also a great Indian restaurant next door 23 September 2013
Rated 5.0 out of 5.0 by Great Staff Daniel on the desk was most helpful, nothing too much trouble. For a Holiday Inn Express it is well priced, easy to get to, has parking and friendly. 11 September 2013
Rated 5.0 out of 5.0 by Great experience, at a great hotel, in a great City! I have stayed at this hotel several times now, it's a fairly new hotel, very nice, clean and modern. Large rooms, fairly sound proof (no noise from other rooms), the beds and pillows are extremely comfortable. Friendly, helpful staff with a real team spirit. The hotel is within easy access to the City Centre, the NEC, and Birmingham International Airport. 05 September 2013
Rated 5.0 out of 5.0 by Superb Fantastic hotel, the staff and breakfast were great and the room was absolutely spotless, could not ask for more. 05 September 2013
Rated 4.0 out of 5.0 by Well equipped room with large, comfortable bed Hotel was very clean & tidy. Our room was well equipped and the car park is convenient and well lit (there is a daily charge for parking). Our room looked out on the Coventry Road - this is a very busy and noisy road. The room had an air-con unit however this kept switching itself off - in view of the traffic noise from the main road we would've preferred to keep the window closed and to use the air-con unit to provide air circulation. 04 September 2013
Rated 5.0 out of 5.0 by Great hotel Lovely hotel, very friendly and professional staff, good standard of decor and amenities. Internet down on night I stayed but not a big issue for me. Only downside was cooked breakfast choices miserly for vegetarians, but what was provided was tasty. 03 September 2013
Rated 4.0 out of 5.0 by Very comfortable bed Quick check in and check out by friendly staff. Very tidy and clean room. Good breakfast 28 August 2013
Rated 3.0 out of 5.0 by Good for a night Attentive staff, poor breakfast and very small breakfast lounge. Big parking (no free). 24 August 2013
Rated 5.0 out of 5.0 by An absolutely Wonderful Experience! Our recent stay with this delightful hotel was indeed a pleasure. We were welcomed by a very friendly team member at the reception who checked us in promptly and was extremely helpful in guiding us and providing the hotel details and information. The room itself was very smartly decorated and clean and just enough for our family of 3. Ample towels, tea & coffee supplies. Amenities were available on request which were kindly provided like when I needed a sewing kit & more milk/sugar. Breakfast next morning was totally appetizing with choices galore and 2 very attentive team members helping keep every item refilled & organized. A special mention here of the pastry options - the Pain Au Chocolat & small Croissants were perfectly delectable! Check out - similar to check in was a breeze with again a very warm farewell from the charming reception team member. This was my first ever stay at a Holiday Inn Hotel and am so glad I chose it for my short trip to Birmingham. 22 August 2013
Rated 5.0 out of 5.0 by Lovely stay Excellent hotel clean and refreshing would stay again. 19 August 2013
Rated 5.0 out of 5.0 by Friendly and Helpful Excellent stay yet again, will be staying again in the future... 14 August 2013
Rated 3.0 out of 5.0 by clean and friendly staff We visited the holiday inn as a family with two children, the girls are 3 and 7 and had to share a sofa bed which was a difficult nights sleep for the two of them. The room on the plus side was clean and comfortable, and the breakfast was nice. But I would not recommend it as a family room because of the shared bed. 12 August 2013
Rated 4.0 out of 5.0 Wonderful service and my kids love it. It w as superb! And I will visit again but it's going to be different location.thank you 02 August 2013
Rated 5.0 out of 5.0 by HIE - always a good choice An excellent HIE. Good location for visiting Birmingham. 16 July 2013
Rated 5.0 out of 5.0 by Rooms are very comfortable and pleasant..Beds Brilliant Zzzzzzz !!!! All the staff are very welcoming and pleasant..the service couldn't be any better than what we receive...We always stay at this Holiday Inn Coventry Road Birmingham UK, as we know the staff make us feel very welcome, and they do accommodate to our needs..I have fully recommend this inn to my family and freinds..and I will be staying there again very soon...July and Aug 2013...etc more stays to follow.. With Regards Mrs D.L.Marshall 25 June 2013
Rated 5.0 out of 5.0 by Fantastic Clean, tidy, friendly staff lovely bed lovely decor I would certainly go back and recommend to friends 07 June 2013
Rated 5.0 out of 5.0 by Modern The Hotel looked like it had just under gone a refurbishment, all clean, new, fresh and very pleasant. If I am on business in the area again it's the place for me. 04 June 2013
Rated 4.0 out of 5.0 by Friendly and helpful We were a large group of men and checked in together . The receptionists were extremely patient and helpful and made our stay extremely welcoming. Check the prices of taxis to and from the centre of Birmingham so you are not charged too much. 03 June 2013
Rated 4.0 out of 5.0 by Overall very nice stay! Room no complains and best shower I've seen, bed v comfy 2! Only real moan s front of house ok effective but could be little more friendly didn't say where or when breakfast was etc but this is minor as room was fab and great nights sleep! 31 May 2013
Rated 4.0 out of 5.0 by Customer Service and decor makes up for location I chose the hotel knowing it was right on a busy main road into Birmingham and was concerned it would be noisy and at the price,quite basic. Well I could not have been more wrong! From the moment I arrived the the welcome was warm and helpful. The decor was very modern, bright and spacious which allowed you to forget the outside environment. The sound insulation was very efficient and it was a very quiet night. The room and bed were very comfortable and the room facilities were very good. The hotel is only a year or so old, but has been so well looked after that I thought it had only just opened. I would recommend it as a place to stay if you need to get into Birmingham easily and want a quiet and pleasant stay overnight. 13 May 2013
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