Rated 3.6 out of 5 by 132
Rated 4.0 out of 5.0 by lorraine54 Lovely room
Had a very pleasant stay over, staff very helpful and accomodating rooms very clean, beds comfy ideal for us! Food good, happy alround.
05 April 2013
Rated 4.0 out of 5.0 by schalkies Lovely Stay
We had a lovely stay at the Holiday Inn Express NEC. Staff very friendly and helpful. Food Excellent. Only minor issue was the tiny duvet on the pull out bed for the children, little small for two, but not a major issue, everything else was brilliant. Thanks.
05 April 2013
Rated 5.0 out of 5.0 by Darling24 Great stay
We realy enjoyed our stay the staff were wonderful service was a1
04 April 2013
Rated 5.0 out of 5.0 by samuel29 Warm, comfortable and good staff service
Not the best weekend as it decided to snow and was very cold. However we were made very welcome by the staff. The rooms were warm and the beds were comfortable. We stay every year and with the extra breakfast choices and evening food, we would have no qualms about recommended it.
31 March 2013
Rated 3.0 out of 5.0 by Pam4 Breakfast Shambles!
Overall this hotel is an average HIE but a couple of things let it down on our stay. Firstly, the sofa bed in our room was made up, although there were only two of us, which meant we could not use the sofa or the chair as it was wedged under the desk. Secondly, the breakfast was a total shambles. At first there were no cups or glasses, then no cutlery, then no rolls, then no eggs or bacon. The staff did their best to refill these but you were always waiting for something and when more food arrived it was gone within seconds. It took so long to get our food that when we returned to our table our full coffee cups were gone and the table cleared, luckily no one had taken the table.
Try to avoid busy times in the breakfast room if you want to have avoid queues and a long wait.
30 March 2013
Rated 2.0 out of 5.0 by Susan68 Lack of pillows and poor breakfast
We had child on sofa bed but no pillows had been provided for it. Were told "there aren't any more".
Breakfast served until 11 on Sundays. Went down at 10:30, cereals were down to last few spoonfuls, as were the "hot" foods (tepid). No croissants or rolls which are promoted on the menu; we were told "they've run out", no attempt to replenish, nor apology or care.
Staff seems disinterested.
So the two crucial things weren't provided; comfy bed and good breakfast. If they can't get that right, what's the point.
30 March 2013
Rated 3.0 out of 5.0 by phil180 room terrible
Unfortunately we had been allocated a room which was not only next to the service lift BUT also looked out over the delivery yard ( one particularly noisy beer delivery) AND the service area to the Pub next door...to add insult some of the Hotel staff decided to pull up quite early and park in the Hotel delivery area ( is that allowed?) so not a particularly great environment for a sleep. we have stayed before and had a great experience....unfortunately this was the complete reverse....no shuttle bus running to and from events (no prior warning of this) so making our way by taxi was not expected and we got seriously snowed on!
27 March 2013
Rated 4.0 out of 5.0 by Soosieboo Basic and comfy
Holiday Inn Express is ideal for a short break or for staying overnight if going to the NEC/LG Arenas.
We've stayed here several times now - mainly as their prices are cheaper than other 'value' hotels in the area.
The rooms are starting to look a little tired and I see from their response to another review that they are due a refurb. Well if you are, please provide drawers - I really don't want my 'smalls' on a shelf or keep them in my case..oh and a power point by the bed so we can put a phone charger in overnight and use the mobile clock..
Breakfast was fine - not fine dining but good quality and plenty to be had.
The only thing I hate about the hotel is the charging for car parking...why?? When we visited the parking barrier was up and the pay station was covered up. I assumed parking was now free but was charged on checking out. They are having a new system put in for the car park but I still cannot understand why they charge..if they do it so non-guests can go to the NEC/LG then hotel guests should park for free
Another issue - they used to provide a bus service to the LG Arena but they don't do this any longer. They do provide a shuttle to Birmingham International but the last return is 8pm.. not much use when a concert finishes at 10:30pm. We were advised to get a taxi back.. bet the young lady on reception had never tried getting a taxi along with (possibly) hundreds of others..
As long as you remember that this is a 'value' brand you get what you pay for. Comfy bed and bit of brekkie. If you want more then pay double and stay elsewhere.
23 March 2013
Rated 5.0 out of 5.0 by kenny66 comfortable bed and spacious room
I visit the NEC twice a year for the 'Memorobilia' show and always stay at the Holiday Inn
23 March 2013
Rated 2.0 out of 5.0 by Nickyg Ok hotel
Stayed at holiday inn and we were located room number 5. Room was ok and clean. Woken up at 7.30am by someone trying lots of keys into store cupboard next to our room and then by children running up and down the hallway. The hotel bar ran out of coke and beer by 6.30pm also. Parking charge was high at 7pounds for overnight stay.
Good location for nec.
22 March 2013
Rated 5.0 out of 5.0 by SadieK Excellent Service
What an excellent hotel. My daughter and I stayed for 2 nights, twin room. Very clean and tidy. All staff were very polite and extremely helpful, even under pressure.
The food was very tasty and filling and value for money.
We stayed to attend Crufts, so many dogs were also present, not that you would have known, as all was quiet, clean and tidy.
We walked from the hotel to the NEC, which was a pleasant 20 minute strole. The only down being that the road we had to cross was very busy.
I would highly recommend this hotel to anyone, wonderful stay, Thank you all staff.
16 March 2013
Rated 5.0 out of 5.0 by CruftsCompetitor CRUFTS
THE place to stay for Crufts! Staff were freindly and helpful and the place has a real atmosphere and 'buzz' about it - we'll be coming again!
15 March 2013
Rated 4.0 out of 5.0 by Yoda1972 Total Experience
The check-in was to the standard experienced in many of the chained establishments and did highlight at check-in that i was a valued priority member.
Found in the morning that I had no milk available to make a coffee?
When using the bathroom of which i was on the third floor found that the hot water was intermittent when using the shower in that either was to hot to stand under or that cold I did not wish to be in the shower. The hot tap made a sound of a set of badgers squealing at daybreak which i thought could be heard from fellow residents due to noise levels!
The breakfast experience I have to say was slick and efficient on both days however did feel that on day of checking out it was more structured and pleasant with plenty of meet and greet and selection available which was not present so much on first morning. The layout of items was user friendly without having to stop fellow residents in obtaining breakfast. Having two toaster stations made the speed of a highly sourced commodity beneficial.
One observation in such a busy establishment would be putting buutter portions close to the toasting machines if needs be in a bowl of iced water rather than one point of collection being next to the Youghurts?
Found the staff Tracy and Jan most engaging and organized with polite welcoming conversation not forgetting the staff member who was on waste collection whos name has escaped me (sorry ) he was most helpful and sped up the breakfast process.
Checkout I feel could be better as I saw the staff members who cleared the late shift back on duty the following morning? does the chain have dispensation from the working time directive with staff members only having five hours between shifts?! in my view this does not allow them to be at there best to deliver customer service.let alone if opted out of the WTD ?
I would use the hotel again but do feel there is some customer experiences that could be better however check- in and breakfast service day two well done and thank you for the quality experience.
12 March 2013
Rated 3.0 out of 5.0 by keenphotographer Access to NEC
We booked this hotel to attend Focus on Imaging at NEC. Hotel description states it is a 15 minute walk to NEC. When we asked the way at reception we were told you could walk but it was on roads without pavements and across car parks so wasn't recommended. You could drive or take the shuttle bus to the station and walk across. Driving would have meant queuing into the car parks and incurring a £10 parking charge and the shuttle bus would have cost us £8 there and back for 2. We therefore went for a walk, saw the hole in the hedge across the dual carriageway that people obviously used and went that way. Climb through the fence, short grassy walk, across a bit of car park and onto the pavement.
Hotel was comfortable and quiet, breakfast was fine. Reception staff ok but not particularly helpful or cheerful. Breakfast room staff cheerful and helpful.
Hotel description misleading.
Might stay again now we know where the hole in the hedge is!
11 March 2013
Rated 4.0 out of 5.0 by JRC62 Good service and great value
Have not stayed at a Holiday Inn Express for quite a few years, so didn't have high expectations. I was pleasantly surprised how much the brand has improved. Firstly, the service was excellent from the front desk welcome and efficiency to the bar and food provided in the evening. The biggest thing I welcomed was the inclusion of a full english breakfast, which was one of the reasons for not staying at an 'Express' recently. The whole atmosphere of the hotel was of peace and calm.
10 March 2013
Rated 1.0 out of 5.0 by Panderson Hotel is modern and inviting on approach ,shame the staff where not the same.
When we approached the hotel, we thought "what an attractive hotel, when we went inside we thought "what an attractive reception area, then we looked at the staff and that's where it all went wrong.. The receptionist,s first grunts where .... Yerrrrr.. We thought we would give her the benefit of the doubt ,but it didn,t get any better... The staff that where on duty when my wife slipped out for more milk I the evening didn,t even respond to her conversion and just pointed in the direction of the cartons, then wen back to there conversation.....seems like we just got in there way.... We mentioned the room was to cold but the receptionist on the evenin couldn,t do anything she said in a bored way an returned to her more important conversation... We brought these matters up with the deputy manager the following day when we checked out, she was very understanding and helpful and said she would let the manager know and the manager would ring us the following day as she was of that day....guess what !! She has never rung... They say bad staff are led by bad managers....
01 March 2013
Rated 1.0 out of 5.0 by louise41 Birmingham NEC not the best :-(
After staying in Stratford holiday inn express and having an excellent stay i decided to book birmingham NEC. I must say the room was the same very comfortable and clean. Unfortunately the breakfast was very disappointing, everything had run out at 9.00am and while waiting for more food everything else was going cold. Then after finally getting a breakfast there was no cutlery to eat it with! Short staff was given as an explanation, but I'm afraid it was more like very bad management! I had recommended this chain of hotels to our friends so was very diasappointed that it was so poor!
01 March 2013
Rated 2.0 out of 5.0 by Safari Basic but if you have to
Basic business hotel in middle of no where only stay if you need NEC or airport
24 February 2013
Rated 4.0 out of 5.0 by Spotthedot Very comfortable express
Comfortable stay. Rooms of a good size with average size bathroom. Clean and tidy. Breakfast good. Friendly staff. Good restaurant next door. Use this hotel many times going to dog shows.
21 February 2013
Rated 5.0 out of 5.0 by Bozzy123456687899o989 Great Price and Location to the LG Arena
Great night sleep for a great price. I would stay here again........................
16 February 2013
Rated 4.0 out of 5.0 by Dickymint Good room. Poor breakfast.
The room and the staff were great. Certainly better and more comfortable rooms compared to competitors at the same price.
However , it was all let down a bit by the breakfast. The choice was poor for the sort of continental breakfast I like. The english breakfast was available in masses, but did not look appealing. I would not of had a problem with an english breakfast if it had been more appetising looking.
14 February 2013
Rated 2.0 out of 5.0 by net339 overpriced
lLooking forward to relaxing after trade show, staff good, Room poor, rubbish in both bins, bed looked like it had had someone rest on it. floor gave the appearance of not been hoovered. tear in duvet cover.. Overall impression well overpriced, could do with an upgrade
12 February 2013
Rated 3.0 out of 5.0 by Jo47 It's OK, but
Pros: Clean and fresh room and fairly quiet at night
Cons: 1) In room kettle worked intermittently, had to use wedge for it to locate to boil
2) Mean with tea (2 teabags, not good if you and 2nd person like to have more than 1 cup of tea each , rubbish cartons of milk in room
3) En suite - push up plug in sink broken
4) Breakfast - (please note I am vegetarian, so comments
apply ONLY to NON MEAT items)
5) Scrambled egg was dry and rubbery
6) No proper butter, only some rubbish butter blend
7) Poor quality sliced bread and poor quality preserves
8) TV channels - poor - HIEX could not even supply all the FREEVIEW channels
Other than that, HIEX was conveniently situated for business trip and more importantly room, en-suite and facilities were clean. So probably will stay there again, just for the convenience.
09 February 2013
Rated 2.0 out of 5.0 by Havecarwilltravel No hot water!!
Took me 3 attempts to get into my first room which smelt and the bathroom light didn't work. I was given a new room, went out and crashed. It was only in the morning I discovered there was no hot water so ended up having a cold shower. Went for a lateish breakfast (8.45 a.m) and found a very limited choice - i.e. a couple of cereal options and toast. I've stayed here before but won't be doing so again.
Only saving grace is that the receptionist was very nice and helpful.
07 February 2013
Rated 5.0 out of 5.0 by Castey Lovely hotel
Second time I've stayed here and both times were great. Very handy location for events at the NEC. The staff were very helpful and friendly. The room was clean and comfortable. Will definitely stay again.
31 January 2013
Rated 3.0 out of 5.0 by jeroenski very nice people in reception.
Very nice hotel.
The beds are not to good ,but it is not to expensive to stay.
Breakfast is good but not super ,because the price is low.
19 January 2013
Rated 3.0 out of 5.0 by 55Nomad nice room and service; food needs work
A comfortable stay in a pleasant and well located hotel; bedroom was clean, comfortable and quiet, although the lighting at the desk area was minimal.
Microwaved bar burger with fresh chips was both expensive and mediocre; breakfast was OK but could use a better choice.
Staff were excellent and helpful.
17 January 2013
Rated 1.0 out of 5.0 by Zoltan FOOD
Evening meals of poor quality, food served still frozen, inadequate untrained staff, half of menu not available. poor value for money.
11 January 2013
Rated 4.0 out of 5.0 by TASMAS Clean and comfortable
Room was a decent size and was spotless. The bed was really comfortable so apart from a slight noise emanating from the heater we had a good nights sleep. On the negative side it took quite a long time to get served in the bar (only one person appeared to be serving) and it took 40 mins to be served with a light snack which meant we had to eat it up fairly quickly in order to catch our taxi to the LG Arena. Breakfast was plentiful and the choice was OK but it was overcooked (especially the bacon) but it did not stop us from eating it. All in all we would still choose to stay there again should the occasion arise.
21 December 2012
Rated 4.0 out of 5.0 by AndyAd Very helpful staff
Was dreading staying here after reading some of the reviews but we were pleasantly surprised & the staff were VERY HELPFUL especially when we couldn't get our iPad to connect to wireless.. Breakfast was OK but to be fair we were very late for it. It is not a 5 Star hotel so don't expect 5 Star experience. We had a good time overall.
20 December 2012