Rated 3.6 out of 5 by 127
Rated 5.0 out of 5.0 by rob1976 Comfortable bed and great service
from when i 1st signd in to i signd out this hotel was awsome the staff were very friendly & very helpful the bed & room were in very good condition & it was only a 10min walk from hotel to the nec & you could not get lost walking it was very easy to get to nec the food was realy nice all you could eat breakfast what set you up for the rest of the day & it had a realy nice pub beside it i will defo be going back here again next year
28 November 2013
Rated 5.0 out of 5.0 by CapitalScot19 Worry free with perfect service...
On arrival in our room just after checking in we noticed that the TV was not in service.
We called Reception and someone was at the room within minutes. This member of staff tried her best to sort it but decided that the best option was to provide us with another room.
This she did again within minutes and that room was in perfect working order.
Thank you for the prompt efficient service. This is my reason for continually returning to the Holiday Inn hotel group.
27 November 2013
Rated 3.0 out of 5.0 by Flip1969 Great location but Fawlty Towers service
The location of the hotel was a bit problematic at first. The internet directions say that it is on the NEC complex. So we spent 20 minutes trying to find it only to find that it was directly off the roundabout leading into the complex.
There was plenty of parking which was a bonus and I guess £7 for 24 hours parking isn't too bad for the area.
On arrival the staff were pleasant and friendly and even showed us where the bar and breakfast were to be served.
The room was perfectly funtional. However, the heater had a damaged grill and looked decidedly ancient in total contrast to the rest of the room. The TV channels were all over the place and did not bear any resemblence to the channel number locations printed on the card. When we mentioned this to reception the receptionist just said "well, you'll just have to flick through until you find what you want". Admittedly it was 8pm and maintenance had probably gone home but it could have been said a bit more diplomatically.
We had dinner in the restaurant. The food was usual pub grub re-heated food and cold. When the server came and took our plates we told her and she shrugged her shoulders and took the plates away.
Breakfast was the classic. Bearing in mind this is a hotel near to the NEC complex and most of the residents would be preparing for shows and therefore need early starts they seemed woefully under prepared at breakfast. A lot of the hot food was not there. When I asked if there was any more bacon I was told "There's sausage, what more do you want?". When there was more bacon there was a scrum to get it and then you had to wait again until the next lot came. The sausages were palid and the couple I did pick up were under cooked.
Check out was efficient and she did ask if we'd had a good stay. We did point out the issue with the TV and the lovely waiting staff and the lady said she would have a word. To be honest I believed her.
All in all we enjoyed our stay and the price is very reasonable so we would stay there again. Don't think I'd dare ask for bacon again though!
26 November 2013