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Rated 3.7 out of 5 by 101 reviewers.
Rated 4.0 out of 5.0 by Dirty shower Lovely hotel, fantastic disabled parking,I loved this hotel on first arriving but soon discovered all not as i thought. Shower door was very dirty, two bed pillows very poor quality asked for more pillows which never arrived, had to ask again when i returned to the hotel on the evening, i stayed at this hotel for two nights with my family and was disappointed on checking out that i wasn't asked about how our stay was. 27 August 2014
Rated 5.0 out of 5.0 by Great place always welcoming. Great place to stay a place to make you feel at home. 21 August 2014
Rated 4.0 out of 5.0 by WHAT'S TO EAT????? The VERY limited meal options and lack of bacon for breakfast spoiled a very adequate business trip. As I am frequently placed at this hotel by my employer it hasn't taken more than a couple of trips to exhaust the viable menu options (although it must be said that they serve a very good pizza!) It is a pity because the rest of the hotels qualities are more than adequate and the front of house staff that I have dealt with are extremely helpful and welcoming. 19 August 2014
Rated 4.0 out of 5.0 by Clean and spacious Open and clean reception area, pleased to see how clean and spacious the room was not forgetting there was Sufficient parking available. The Only let down was breakfast- not enough choice for cooked food and also the AC not working but thankfully it wasn't that warm. Overall I would definitely recommend the hotel – The lifts were also working :-) 13 August 2014
Rated 1.0 out of 5.0 by Not up to usual standards Having stayed at several other HI Express hotels I was disappointed with this one. Upon arrival the lift was broken, which having read other reviews, seems to be a regular thing. The room was only made up for two of us even though three had been booked. The lady did bring extra towels etc. and make the bed as soon as informed. The sofa-bed was very uncomfortable for my daughter, which is not usually the case, and I had to put 2 pillows under the matress to stop the frame pressing up. The TV was very antiquated, a very small flat screen and only mono channels, not many of them either. Again not up to the usual standard. When we eventually tried to settle down for the night we noticed the constant low hum from some unit just outside our window (room 106). This led to a disturbed nights sleep. Breakfast menu was more limited than usual, e.g. no bacon or muffins. The staff were friendly and helpful. The room did seem a bit larger than normal. Bathroom was ok with a good shower. Location was ok but a bit of a strange smell when we arrived, could be the 2 large gas storage just across the road. If this was the first HIex I visited I probably would not use them again, however, as a Platinum member I know this is the exception. 09 August 2014
Rated 4.0 out of 5.0 by Mediocre Hotel Hotel does not set very good standard regarding food, reliability of service and maintenance. 05 August 2014
Rated 2.0 out of 5.0 by staff the hotel is very sad and needs a refurb up side the staff are very pleasant and hardworking . except at breakfast everything was hard work for them. 24 July 2014
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