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Rated 3.7 out of 5 by 193 reviewers.
Rated 3.0 out of 5.0 by disappointed - accessable room we booked accessable room on our recent visit to Birmingham as a frequent visitor to your hotells your accessable rooms are of a very good standard. My visit to star city was disappointing as the accessable room did not have a walk in shower so as a wheelchair user i was unable to use the shower. Holiday inn Star city should rectify the issue for the comfort of their disabled guests. August 31, 2015
Rated 5.0 out of 5.0 by Great hospitality I am a wheelchair user and require oxygen for my stay. The delivery and collection are handled with great efficiency. The rooms are spacious to enable wheelchair use. The hotel was clean and the staff were very helpful and curteous. The breakfast was fantastic. Plenty of choice hot or cold. My grandchildren have great freedom and love staying at Holiday Inn Express. August 30, 2015
Rated 5.0 out of 5.0 by Excellent location - excellent price I didn't know about this hotel - it is a little gem hiding away! Difficult to find off the Parkway if you follow satnav but once in the facilities, food and room were excellent. Also located next to a large retail park so no shortage of restaurants or things to do. Would recommend this hotel and will definitely visit again in the future August 24, 2015
Rated 2.0 out of 5.0 by not so great Staff at greeting were surly and refused to smile or engage in talk. Shower had no pressure bed - you could feel the springs. not that great actually August 24, 2015
Rated 4.0 out of 5.0 by Good location Very convenient having shopping and leisure facilities of Star City near by. Free complementary onsite parking was great to have especially when travelling with young kids. August 20, 2015
Rated 5.0 out of 5.0 by Great short stay Clean. comfortable with a free breakfast and within 20 minutes walk of local train station. August 19, 2015
Rated 1.0 out of 5.0 by Do not stay here - dirty and run down When I first arrived at the hotel, it was like I was a problem for the staff. I did not get a hello and basically 2 words were said to me. Walking to my room through the hallway, the carpet was very stained and run down, just like the hotel. In my room was worse, the carpet was very dirty and stained, and the room just felt unclean and disgusting. I kept my shoes on the whole time until I went to bed. Having my room done up in the morning was not much better, my bed was made and towels were removed but that was about it...for example, the garbage from my room was not removed or changed and stayed there for the 3 nights I was there, nothing was wiped down...I bet it took about 5 minutes to do what was done for my room. Breakfast was not a big deal...eggs were runny and cold, and everything else was basic. If I could of moved to a different hotel I would have. When leaving at 6am, to check out was a big problem to get a "zero" balance bill, took at least 10 minutes to check out, and again about 2 words were said upon checkout, and staff was dressed in a "T"shirt...no uniform...and no I was not asked how my stay was...I think because they already knew. I do not recommend this hotel and WILL NOT STAY HERE AGAIN!!!!! August 18, 2015
Rated 2.0 out of 5.0 by Limited choice of food although large rooms The rooms / hotel is due for a refurb Food limited choice Average value for money Need a vehicle to get around August 17, 2015
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