Rated 3.7 out of 5 by 144
Rated 4.0 out of 5.0 by SarahN Daytime Front Desk Staff Great service and bedroom was clean
The overall hotel was good, unfortunately the location of where the hotel is situated is tired and not somewhere you would walk out of in the evening. The evening staff were not so available and seemed to hide themselves in the kitchen, which left front desk/bar open! The room was clean and the evening food was ok for an Express.
03 March 2015
Rated 4.0 out of 5.0 by HarryCoe Bean Spacious room and good wifi
Returned to this hotel primarily for its location relative to my client's site and that I liked the relatively large spacious clean rooms.
Wifi is good and hassle free to log onto. Staff are efficient and responsive if maybe not quite as friendly or chatty as at some hotels I have stayed in with IHG.
Bed is large double and very comfortable. My only minor gripe is that there are no 13 amp sockets on the "bed" side of the room, so if using a phone charger or a docking station you have to power it up from the other side of the room.
Unfortunately the heating system did not seem to work well in my room as it tended to switch itself off after a short time and did not come on again. However the room temperature was not uncomfortable even with the heating off. Other room facilities fine, with tea and coffee making supplies always replenished daily. I didn't watch TV so I cannot comment on this other than to say the screen size is small in comparison to most hotels these days and the tuner is not built into the set, rather a separate satellite box with its own remote. Some may find this inconvenient.
03 March 2015
Rated 4.0 out of 5.0 by guest888888 Relatively expensive, but comfortable hotel
I spend over 3 weeks there. Everything was ok, till the last day. I left something in my room and could pick it up only 14 days later thanks to "supreme effort" of the hotel staff.
Breakfast needs some changes.
Location god (close to Star city area) and it is quiet in the room when windows are closed. I they are open, there is the damped noise from the nesrest road.
Many parking places.
28 February 2015
Rated 5.0 out of 5.0 by Joanne 12 Clean and Comfortable
Nice Clean and Comfortable room. would recommend and visit again
26 February 2015
Rated 2.0 out of 5.0 by Bingos29 In need of refurbishment
We stayed at this hotel about three years ago and found it to be good value, clean and well cared for. It seems nothing has been done to maintain those standards and our stay was a great disappointment.
The walls of the bedroom were dirty, the carpet rather worse for wear and, although serviceable, the bathroom wasn't up to usual Holiday Inn Express standards. Towels were great though - large and fluffy!
Breakfast in the morning was not a relaxing experience. We had to clear a table ourselves as the staff seemed to be overstretched and the chairs were really stained and disgusting. The food was ok considering the price, but again demand was outstripping supply and staff were struggling to keep things topped up. The whole thing seemed very unprofessional. The staff were not wearing any kind of uniform,which made them hard to identify, and didn't seem very efficient. There was certainly no service with a smile! Another small point was a lack of vegetarian sausages, which would have been nice. Won't be returning and wouldn't recommend this hotel to others.
25 February 2015
Rated 4.0 out of 5.0 by HarryCoe Bean Nice room and good service
Business traveller, so I see the inside of plenty of hotel rooms. Moved here after being unable to get a room in another local HI where I had been staying for several weeks. This was a good find. Large and spacious rooms with excellent shower room and large double bed. Good wifi signal anywhere in hotel and no hassle to log on. Location by the side of a main road is surprisingly quiet and staff are efficient and helpful.
I will continue to stay at this hotel rather than return to the previous one as the overall room standard is better and I prefer this location. I would recommend this hotel if you are looking for good value for money and convenience for motorway access.
24 February 2015
Rated 3.0 out of 5.0 by Coles18 Bed ok room large
I have stopped here before but. Would not be my first choice any longer.
Room was clean and bed was comfortable but the room was in need of a reverb and some love. Heating did not work. Television needs to be put in the bin its a 14" analogue television with a digital box. No remote for the television so had to get out of bed to turn off otherwise it glowed all night. Reception on the box was poor and the television humped.
Furniture was tidy but not the usual Holiday Inn Express standard.
Bathroom tiles had large gaps between the walls and tiles
22 February 2015
Rated 5.0 out of 5.0 by Keen1 Very friendly staff
I found the staff to be very polite and helpful and the overall stay was very relaxing. I slept well and there was no issues with traffic noise or late revelers. I have made this hotel my first choice when working within 45 minutes travelling distance of the hotel. Why change a good thing I say.
13 February 2015