Rated 4.4 out of 5 by 160
Rated 5.0 out of 5.0 by AnnF Great stay at a great price!
We booked this hotel to be near the German Market and the Bullring which is only 10 minutes walk away if that, but as an added bonus, the hotel was great value for money, the staff were knowledgeable and helpful and the breakfast was lovely (although very busy at 9.00am!) I would definitely recommend it and would happily stay there again!
22 November 2013
Rated 5.0 out of 5.0 by becky772 Clean and modern hotel
Stayed for 2 nights and found the rooms immaculate. Lovely and modern and clean cant fault in anyway and I think i'm quite fussy!. Breakfast was pretty good. Very busy if you go between 9 and 10. The kitchen door has been really badly situated making it quite hard work to get your breakfast as there were loads of people and then staff trying to get through the middle of you all with dirty plates etc. Well situated near the city centre about 10 min walk away. I found this hotel extremely good value for money and would def recommend.
21 November 2013
Rated 4.0 out of 5.0 by Kerri2013 Clean and comfortable, a little on the small side for all 5 of us.
Don't think we could have stayed for longer than 1 night comfortably, there was no wardrobe or drawers to put anything, so okay if you do not mind living out the suitcase with little floor space. We wondered if all the family rooms were like this? Breakfast was a little chaotic waiting for milk to be replaced etc. And the scrambled egg tasted most odd, however the most important thing for me is cleanliness, and this was fine, everything else I can put up with as a one off. Only other grumble was that we called to check we were at correct car park and told we would pay half price but not mentioned how we go about getting the discount, so as we checked out it wasnt mentioned so as a consequence paid the full amount. We returned to claim half back once paying at the machine but was told it was too late and no refund could be made. That's quite a lot of money to add to your hotel bill! £24! Would have been helpful if the receptionist when checking out asked if we parked in multi storey and if so, this is how you get it half price etc...
20 November 2013
Rated 3.0 out of 5.0 by Lexion600 Hotel reveiw
We stayed last weekend and while the room and facilities were very good and the offer to stay and visit cadburys world was great. !!!
But and this is a very unfortunate but !!!!
Certain members of your staff are rude an unhelpful weather you ring or speak to them face to face this how ever is only with a few of your staff and not all of them, but it reflects badly on your hotel and mine and my families visit to Birmingham.
My partner called for directions to the snow hill hotel the lady who answered had no idea what we were talking about and hung up on her. Next we went to pick out Cadbury tickets up and were told rudely that we could not check in even though we new this but your receptionist didn't even look at the paper my fiancée passed to her or listened to her when she said twhat we had come for.
My over all opinion of the hotel was that it was clean comfortable and cosy.
Your staff on the other hand are basically all what is wrong with the hotel industry .
I thank you for asking our opinion not that I think you will reply to my feedback and or take any action on my complaints !!!!
Memorable for the wrong reasons
20 November 2013
Rated 4.0 out of 5.0 by Ianlefrog Good value, modern hotel in City Centre
Well furbished; nice big room with good sized bathroom and shower. The room was a bit cold - which is odd for a modern hotel. The Aircon only seemed to be able to cool not heat. The bed comfort was very good. Breakfast was a buffet but easy to get the items wanted. The fruit juices were reconstituted from concentrate from a machine and we noticed could be watery, especially if the first user after an interval.
I would definitely use this hotel again.
18 November 2013
Rated 5.0 out of 5.0 by WaxingNinja Lovely hotel with friendly staff
We found the hotel to be modern, clean and as comfortable as you would expect from this type of hotel. The staff were friendly and extremely helpful with a good local knowledge. The booking- in process was quick and trouble free.
There was a good assortment of food for the "help yourself" style breakfast.
We felt we got good value for money and would definitely stay here again if we were in the area.
16 November 2013
Rated 3.0 out of 5.0 by janeyme Lovely room, but very uncomfortable bed
My only complaint is the bed was very, very uncomfortable, sagged in the middle & made a decent night`s sleep impossible.
The room itself was spotless & modern. I loved being on the 16th floor with views of Birmingham.
14 November 2013
Rated 4.0 out of 5.0 by Gareth2 Great hotel, pity about the car park
Stayed 3 nights in this generally excellent hotel, but the car park cost nearly £50 during a 3 night stay and that was with the hotel 50% discount. Sadly, could not recommend for those with cars.
13 November 2013