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Rated 4.4 out of 5 by 343 reviewers.
Rated 4.0 out of 5.0 by Great service, spotlessly clean room and good free breakfast The room was a good size for two adults and a child and was spotlessly clean. Great service from the staff - charged my mobile up at reception as i had forgotten charger. The breakfast was adequate and something to suit us all ( a small child and a vegetarian). The only let down was the sofa bed for my son who said it was extremely uncomfortable and he could feel every spring through the paper thin mattress. We ended up having to use all the towels on top of the mattress to get him comfortable. 09 August 2014
Rated 5.0 out of 5.0 by Breakfast Menu The quality of food provided for the breakfast was very good, however the one item i would like to see added would be tomatoes, as not all people like baked beans. That said, it did not spoil our stay, and we would recommend the Hotel. Thank You. 09 August 2014
Rated 5.0 out of 5.0 by Great Stay Another simple and great stay at Snow Hill, big sized rooms and facilities 08 August 2014
Rated 5.0 out of 5.0 by Attentive staff. The hotel is well situated in the city centre. The hotel is clean, modern and comfortable. During our stay the staff were very attentive and polite. When next in the area I would choose to stay here again. 05 August 2014
Rated 4.0 out of 5.0 by BUENA OPCIÓN, RELACIÓN CALIDAD-PRECIO Está bien situado, a 15 minutos andando de la estación New Street y a 9 minutos de Victoria Square. Estuvimos en la habitación 1110, bastante silenciosa a pesar de dar a una avenida principal, por la altura a la que se encuentra. En la habitación hay calentador de agua para hacer café o té, y azúcar y sacarina. El baño tiene una ducha muy grande. Las toallas son grandes y esponjosas. No hay amenities en el baño, solo un dispensador de jabón de manos en el lavabo y otro de gel-champú en la ducha. La habitación es muy grande por lo que no entendemos que tuviera una cama pequeña de 1,35 m, cabría sin problemas una King size. No tiene minibar, ni caja fuerte. El desayuno, incluido en el precio de la habitación es bastante básico: zumo de máquina de naranja, manzana o pomelo, cereales, panes, tostadas, croissant y napolitanas, mermelada, mantequilla y miel, huevos revueltos, alubias y salchichas. Distintos quesos, pero no había embutido, yogures. De fruta: naranjas y manzanas y alguna fruta en almíbar, unos días mandarina y otros piña. Tienen leche de soja. 05 August 2014
Rated 5.0 out of 5.0 by Excellent hotel Third time I've stayed here and would stay here again. Very good value for a lovely, clean modern room. Hotel is in a great location, staff were friendly and efficient. Great price too. 04 August 2014
Rated 4.0 out of 5.0 by Amabilidad Nos pareció que uno de los colchones de nuestra habitación se hundía en el centro e inmediatamente nos cambiaron de cuarto, en la misma planta para que siguiéramos al lado de nuestro hijo. Especialmente amables Miriam y Saffron. 01 August 2014
Rated 5.0 out of 5.0 by Really a bargain I think it's hard to find a better place at this price. I had low expectations on the breakfast (when the room was so cheap) but was very positivily surprised by the rather high quality on this. The wifi worked very well everywhere at the hotel. The location of the hotel was also very good and you could walk everywhere. 01 August 2014
Rated 4.0 out of 5.0 by Absolutely fine This is a pretty good budget hotel, I was informed by colliegues (after booking) that it was a very noisy hotel, not in my experience it wasnt, I was on the 17th floor, no problems there. The "free" breakfast is a bit annoying for me, because its thrown in, its pretty limited, I would rather be charged for it and get a better choice, the cereal choice was very poor. Its not the hotel fault but during my breakfast there were an inordinate amount of young children running around screaming and just being really noisey . 01 August 2014
Rated 5.0 out of 5.0 by GREAT HOTEL GREAT HOTEL STAY VERY COMFORTABLE BEDS GOOD BREAKFAST ANDGREAT SERVICE 31 July 2014
Rated 5.0 out of 5.0 by Very relaxing clean and efficient hotel We had a very enjoyable stay in Holiday Inn Express in Snowhill. The hotel was clean and very modern. Breakfast had a great varity of foods suitable for everyone. Towels and bed linen were extremely clean and fresh. Staff were very friendly and helpful. Overall a very enjoyable experience. 30 July 2014
Rated 4.0 out of 5.0 by Overall good, but service was a little slow this time I have been staying at the Holiday Inn now on a weekly basis for work. Overall the service is generally faultless. On this particular occasion, when I booked the room over the phone as I have done before, the receptionist refused my payment card (the same card I have always used). She checked with her manager, who gave her the go ahead and she took my card details. On check-in, I was summoned back downstairs to reception as my payment card had been declined. The same card was presented, and all went through smoothly. We also found the TV was not working on arrival. It was reported to reception (twice) who said they would send an engineer up soon. Over an hour later, nobody had arrived. As it was nearing midnight, and I had an early start, I really wanted to just relax and rest. Another call to reception found a change of staff and communication had failed. A team member was sent up immediately who checked over the TV and found the TV was not working....!! This commanded a room change, as we were there for 2 nights. TV was checked and working fine. Sleep beckoned....!! 29 July 2014
Rated 5.0 out of 5.0 by marvellous short stay Stayed for 2 nights with hubby and daughter. No deceptions whatsoever,to my mind good value for money and constantly cheerful reception.and bar staff. 27 July 2014
Rated 5.0 out of 5.0 by Brilliant Only stayed one night, but it was probably the best express hotel I have stayed in. Staff were professional and efficient. Room was clean, modern and comfortable. 25 July 2014
Rated 5.0 out of 5.0 by Single quest one week Bedroom was clean, tidy, and well laid out. Air con was good although louder than I would have liked, but able to sleep with it on. Quite noisy when the next room had a shower - could hear the water pump (?). Irritating if early in morning or late at night. Complimentary breakfast good but would have liked more selection eg other hot food like hash browns and a wider variety of fresh fruit. Also a slightly different selection each day would have been nice. Compliments on the chocolate croissants. Staff very nice, although a bit extreme on the cleaning - waste of resources to keep changing towels. When I left them on the rail where they were supposid to be ignored for cleaning they were still changed. Nice but wasteful. Was on the 15th floor and had good view. Including a complementary physical map of the area in the room for exploring may have been nice (eg with closest supermarkets/bars/cafes/shopping. 23 July 2014
Rated 4.0 out of 5.0 by Modern clean rooms with friendly staff A 15 minute walk to the main parts of the city, Holiday Inn Express Snow Hill offers great value with very acceptable and spacious rooms. Wifi was excellent and the bathroom was also quite large and maintained very well. Breakfast spread is very basic but acceptable for one day, but the same spread is given everyday so it will get tired very very fast. Overall, lives up to the Holiday Inn Express brand. 23 July 2014
Rated 4.0 out of 5.0 by Ok for one night! Unfortunately the way the hotel has been built means the rooms are noisy from others using their bathrooms. That said my room was fresh and clean, with good WiFi. The bed was not so comfortable as others, but the room had air- con, and on the 19th floor spectacular views. Regrettably it’s the social areas which let this hotel down, very poor. My restaurant experience was poor, the evening meal was bar food but not good. At breakfast there were tables not cleared, or dirty, the food service area was in a shambles, with people waiting for refills. The staff were cold and ill-mannered. Not good. Although Staff numbers may have had a play! Finally don’t expect a warm welcome from reception, very little interaction, and you wait for them to finish speaking to each other or filing out forms. Again not so good! 22 July 2014
Rated 5.0 out of 5.0 by A home from home experience! From the warm greeting of the reception staff to the cleanliness and comfort of my contemporary room, my stay at this hotel chain was a pleasure and one that I will certainly be repeating. 21 July 2014
Rated 5.0 out of 5.0 by Helpful Staff Just had a couple of days at this hotel doing a training course and the staff, particularly Kerry, were really helpful. Thanks Keery for service beyond the ordinary . 21 July 2014
Rated 5.0 out of 5.0 by Very good hotel and excellent value for money The hotel was great value for money and very good location 20 July 2014
Rated 4.0 out of 5.0 by Holiday Inn Snow Hill Staff so friendly and helpful and the rooms are so soundproof with fantastic views across the city Hotel very close to the Financial district and easy walk into the shopping centre 20 July 2014
Rated 4.0 out of 5.0 by Great service, comfortable room, good value Stayed at Birmingham Snow Hill Holiday Inn Express for 2 nights as visiting Birmingham for our daughter's graduation. Our rooms on the 12th floor were clean and simply furnished but comfortable for our short stay. Shower was great as spacious, walk in style. Mattress was quite comfortable and choice of pillows was great. Rooms were very quiet and view over city good. Was very pleased to find blackout curtains. My only gripes with room were lack of mirror over desk and no drawers for undies!! Breakfast was ok...only choice of hot food was scrambled egg, sausage and baked beans. Would have preferred poached or boiled with tomatoes and bacon. Cereals offered were fine. Easy walking into town. Parking was pricey even with discount £12 per day. Should be free for hotel clients. Overall, a good place for a short stay. 19 July 2014
Rated 5.0 out of 5.0 by Short trip, but very good. Good central location. The room was very comfortable - we stayed on a very warm night and the air con was great without being too noisy. Great blackout curtains! Staff very efficient. Breakfast was ok, although only available until 9.30 weekdays, so obviously geared to business users. 18 July 2014
Rated 5.0 out of 5.0 by excellent friendly staff, comfortable and clean room with great service 16 July 2014
Rated 5.0 out of 5.0 by Comfortable bed and lovely room Stayed one night but wished we could have stayed longer. Fab rooms. Comfy bed . Air conditioning The only drawback was paying for the parking £12.(which we thought was free). 15 July 2014
Rated 5.0 out of 5.0 by best choice in birmingham! I tour with bands and I've been to all holiday inn and holidainn in birmingham and nearby. This is very good. The hotel is pretty new. the rooms are amazing. the staff is cool. Unfortunally the breakfast doesn't serve any bacon (as all holiday inn express, so you can't blame them). I'll defo will come back 14 July 2014
Rated 5.0 out of 5.0 by Excellent service for the disabled I stayed at the Holiday Inn Express at Snow Hill in Birmingham while I had my leg in plaster. I had arranged to stay in a room with disabled access and it was superb. The bathroom was structured as a "wet room" so it was really easy for me to get in and out and it had a seat for the shower, which was lovely. The staff were extremely helpful and very aware of access difficulties experienced by disabled people, and did everything they could to help and to make things easier for me. It was a very pleasant stay. 13 July 2014
Rated 4.0 out of 5.0 by Luxury shower room and very helpful staff The shower room was excellent - all modern and looked very new! The glossy black tiles and glass fittings were very classy. having a choice of pillow was excellent as I like one firm one! 08 July 2014
Rated 4.0 out of 5.0 by comfortable bed great pillows overall I was very pleased of all the amenities of the hotel, the view also from the 17 th floor, very central location good wifi. my room was noisy from some kind of external ventilator nad the only drawback for me was the lack of fridge-mini bar in the room 08 July 2014
Rated 5.0 out of 5.0 by Expectations exceeded We have used smaller Holiday Inn Express hotels before, and have generally been satisfied. This one-night stay, necessitated by the need to be in the City Centre, exceeded our expectations, and there was really nothing about which any reasonable person could be dissatisfied. Reception staff were polite and helpful, we were offered a choice of floors, the lifts worked well, the room was immaculately clean and very quiet (we were on the 7th floor), and the arrangements for the discounted parking at the adjacent NCP facility were efficient and the 50% reduction meant 24hrs for £12, which I consider very reasonable. Even though breakfast time was busy, there were free tables, the hot food was hot (you know the choice is going to be limited, if you want a gourmet breakfast go somewhere else), and the toaster worked! All in all, a very acceptable budget hotel experience. 06 July 2014
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