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Rated 4.4 out of 5 by 309 reviewers.
Rated 5.0 out of 5.0 by Great value and location Really made our trip enjoyable (except for the weather), from check in to check out the service was excellent. All staff were very friendly, only one thing my sister commented on was that there was no room service but for me and probably most people this was not a problem. I would definitely stay there again and would highly recommend. 04 June 2014
Rated 5.0 out of 5.0 by A pleasant experience My wife and I stayed one night and really recommend this hotel. The room was large and well decorated. The bed was very comfortable and with air conditioning in the room our sleep was undisturbed. Add to that a good quality breakfast with a large choice it is hard to go wrong. 03 June 2014
Rated 3.0 out of 5.0 by business trip Very comfortable accomodation,staff help full. BUT they did not have the complimentary toiletries at hand.(toothpaste/brush) left mine in the previous holiday inn. the biggest dissapointment was the breakfast. the quality of the scrambled eggs was embarrasing. the rest of the breakfast was ok if you dont mind beans that have no taste & sausages that were made of the cheapest pork. I am a platinum IHG card holder " i have never had to make comments about an Holiday inn like this previously" such a pity 02 June 2014
Rated 5.0 out of 5.0 by family getaway inc Cadbury World Tickets Very relaxing, close to amenities of the town centre, staff extremely friendly and helpful. Would definitely stay again. Bargain price that included family ticket to Cadbury world. Only negative would be that breakfast is limited to sausage at other HIE's we've stayed in bacon has been available but this didn't cause us any detriment. Thoroughly enjoyed our break 02 June 2014
Rated 4.0 out of 5.0 by Friendly, clean and comfortable The hotel was great - I stay in Birmingham regularly and wish I had come across this one earlier. The only problem was the beggers in the smoking area, its like they wait for you to come out and are quite confrontational - although one was very nice! Worth it to be able to watch Netflix on your laptop with no issues due to the super speed Wi-Fi:D 01 June 2014
Rated 5.0 out of 5.0 by clean light room good service second time we have stayed very light clean room friendly staff and great breakfast very rea sonable price will stay again 30 May 2014
Rated 5.0 out of 5.0 by Great location Convenient to city centre attractions, clean comfortable rooms, good breakfast and free wifi. Great value for money! 26 May 2014
Rated 5.0 out of 5.0 by Very welcoming, felt so at home As soon as I arrived, after a challenging journey, I was welcomed in a very friendly way and enabled to relax, it made such a difference. The room was great, the breakfast very acceptable, car parking so convenient and reasonably priced, even the bar meal was quickly produced and tasty. Thank you, I will come again! 19 May 2014
Rated 5.0 out of 5.0 by SERVICE WITH A SMILE My experience at Snow Hill Birmingham from the time I arrived to the time I left was nothing short of good customer service. My only minor issue would be to broaden the bar meal options. I arrived late and only wanted something light and not too heavy ie soup, salad rather than just burger, nachos, pizza's etc. That aside, I will definitely be staying at Snow Hill again. 12 May 2014
Rated 5.0 out of 5.0 by Great value for money Complete bargain for the location. Quality of hotel is very good, we got a room on 14th floor away from elevator and it was quiet with nice views over the city. Room is basic but furnished well and clean, no scuff marks or frayed carpet like most places. Bathroom was small but it did not matter as shower cubical was huge and good supply of plenty of hot water. Didn't use breakfast but couldn't believe this was included in price. Television a bit small for the room size but for the price I couldn't complain and plenty of channels to choose from. 09 May 2014
Rated 2.0 out of 5.0 by disappointment On arrival the hotel looked clean however it was dusty and there was only 1 sheet of toilet roll and the light in the shower was hanging down we went to breakfast the 1st morning of our stay and the toaster set alight and on both ocassions the glasses and the cups were filthy i have stayed in the holiday inn express before at a different location in birmingham and was pleasantly surprised i will not be staying here again due to the fact of the car parking service The face that you have to pay for parking although you pay 50% it should be free to guests 08 May 2014
Rated 5.0 out of 5.0 by Great for an overnight stay..... Good location. Just a few minutes from the city centre. Friendly welcome from the staff at check-in. Room very comfortable. Breakfast fairly well organised. Toaster just a bit hit and miss but otherwise a great stay. Thank you Holiday Inn Express!!! 08 May 2014
Rated 2.0 out of 5.0 by disappointed walked in to the room which looked surprisingly clean however the top of the mirror was dusty and so was the headboard i walked into the bathroom and only 1 sheet of toilet roll left i thought that was unacceptable considering that it was nearly finished. We went to breakfast the next morning the glasses were filfthy and the cups werent clean i had some scrambled eggs and they tasted like rubber not only that the toaster caught alight PARKING what a joke having to pay although u get 50% off it should be free to guests especially if they want to stay in from a long drive and rest easy i spent £30 pounds on parking for just 2 nights this hotel is convient if you want to visit birmingham new street i will not be staying in this hotel again 06 May 2014
Rated 4.0 out of 5.0 by Excellent hotel - only downside is the busy traffic at peak hours I have been here for 2nd time. Everything in the hotel was perfect, like the last time. However, I was stuck in traffic for at least 20 minutes from just 100m before turing into the carpark. The time I travelled to the hotel was around 1730-1830. I recommend to avoid the peak hours traffic to get to the hotel if you are going by car. 06 May 2014
Rated 5.0 out of 5.0 by Most enjoyable stay Truly excellent hotel close to the city centre - walk from station in 15 minutes and same for the bullring shopping centre. All staf f most pleasant and helpful..We really could not find any faults with this hotel - most enjoyable 01 May 2014
Rated 5.0 out of 5.0 by Great weekend. Friendly staff. We had a fantastic weekend, staff very friendly and room clean and comfortable. The breakfast was ok but it could of had bacon as a choice and tomatoes, 24 April 2014
Rated 4.0 out of 5.0 by Breakfast could do with improvement Loved our stay in Holiday Inn Snow Hill room was very comfortable and much bigger and better than I expected. Reception staff were extremely helpful and pleasant. The cooked breakfast however left a lot to be desired. The scrambled egg I presume was made with powdered egg and water it was lumpy tasteless and rubbery texture. The sausages were only half cooked and greasy. The pain au chocolat was warmed but also tasted very greasy as did the croissant. The choice of fruit juices, cereals, bread, tea's and fruit was of good value and plenty of choice. The general scramble for the breakfast was an awful experience the space everyone had to move through was to small an area. Luckily the hotel itself was very good so I will still stay with Holiday Inn when I travel. 23 April 2014
Rated 5.0 out of 5.0 by great service and team i am a wheelchair user and it is important to me to find a hotel that can cater for my needs and family we were treated with every great care my needs were met the team were so friendly and helpful this is the hotel that will be my stay when in bhirmingham if l cannot get room l will not be staying any where else perfect perfect perfect 23 April 2014
Rated 4.0 out of 5.0 by Modern comforts Excellent hotel - good location, quality room and amenities, the only criticism is the crowded breakfast area at peak time (Saturday morning). Not enough room for clients to fill up. 22 April 2014
Rated 3.0 out of 5.0 by An OK stay Hotel was OK. Location is good, and room was very clean. However, room was very small and with a family room no space to move and kept banging legs on the sofa bed, when folded out. The sofa bed is INCREDIBLY uncomfortable!!! Toilet seat was broken and hanging off and soap dispensers all empty! Breakfast was mediocre and eggs tasted like powdered scrambled egg - yuck! Overall an OK stay, wouldn't rush back and not the standards I expect from a Holiday Inn. 22 April 2014
Rated 5.0 out of 5.0 by Bright, clean hotel with good reception staff I enjoyed three nights of sound sleep in this hotel. Everything was fresh and the room was spotless. Staff were very friendly. One could just do with a variety from eggs beans and sausage at breakfast, but fruit and pastries, drinks etc were all good. It has a very good central location for all conferences etc. 17 April 2014
Rated 4.0 out of 5.0 by Comfortably reasonable The room was very spacious and in excellent condition. Pros: Good lighting features, no bath - I don't like having to shower within a confined space, bed is comfortable, carpet is soft and pleasant to walk around in bare feet. Cons: TV too small for room size, poor ventilation system in the bathroom so the mirror would steam up quickly and become unusable for a while. The opposite-to-door window had a great view but was too high to see through naturally, I had to use my phone to reach it and take a picture! 17 April 2014
Rated 4.0 out of 5.0 by Comfortable and clean Enjoyed our stay, however the breakfast lacked in vegetarian choices. Baked beans and tasteless eggs for cooked breakfast. The queue for the toaster was far too long on both mornings so didn't get toast. Maybe some cooked tomatoes or mushrooms would have made the breakfast for me. Otherwise the room was lovely and relaxing and the shower was to die for. 11 April 2014
Rated 5.0 out of 5.0 by Good night's sleep Very impressed, quick and efficient check in/out. Sound proofing was good, bed comfy. Breakfast is not bad, certainly not gourmet but decent enough, plenty of tables, free newspapers, free wifi. Couldn't ask for more for the price. Well done holiday inn, I would use again. 09 April 2014
Rated 4.0 out of 5.0 by Smart budget hotel close to the Children's hospital and Snow Hill A convenient overnight stop before my work in nearby Aston University. 10 minutes walk from Snow Hill rail station, and only one hundred yards from Birmingham Children's Hospital. 15-20 minutes walk from the Bull Ring and Birmingham New Street station. The staff were pleasant and helpful. My room on the 15th floor was neat and clean, and adequate for an overnight stay. Although beside a busy road there was minimal outside noise at that level. Wifi and breakfast included and evening bar snacks available, although if you have the time there are a variety of local restaurants within a short walk. Room lighting reasonable for working in, and as it was a room with a sofa bed, the work area was of a good size. Comfortable bed and pillows and a smart bathroom. On the down side, the room lacks a room safe for reassurance when travelling with laptop and other items. Room heating and cooling through a wall mounted unit was a little noisy and blows over the bed so I settled for a slightly stuffy night - could be awkward in the summer as the windows do not open. The room is also rather anonymous with a nice enough picture but no reference to Birmingham or the Midlands of the UK. 06 April 2014
Rated 5.0 out of 5.0 by excellent location and value for money Highly recommended, excellent location, room lovely and clean, huge shower 04 April 2014
Rated 4.0 out of 5.0 by Second Stay Nice hotel, reasonable price. Last stay was not good due to temperature in room, this time there were instructions for the good but complicated by unintelligible images heater/cooler and it made a big difference. Happy to stay again. 03 April 2014
Rated 5.0 out of 5.0 by Excellent stay We stayed at holiday inn for 2 nights from the 29th march and would highly recommend the staff were very helpfull the room was clean and the free breakfast was lovely and had a good choice from cereal, fresh fruit, pastries, cooked items such as sausages eggs etc. We stayed in room 1111 in the 11th floor we had a great view of Birmingham the bed was so comfy and on both nights we both had a great nights sleep. Thank you holiday inn for a fantastic stay we will be again soon. 03 April 2014
Rated 4.0 out of 5.0 by Perfect location Great service and location was perfect for exploring the city! 28 March 2014
Rated 5.0 out of 5.0 by excellent accommodation The staff were very polite and helpful the room was spotless and I had the best nights sleep ive had for ages great place to stay. 26 March 2014
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