Rated 4.3 out of 5 by 602
Rated 5.0 out of 5.0 breakfast menu
The breakfast menu was very boring. Staff not prepared to alter menu for personal request eg. fried eggs instead of the scrambled eggs. Same sausages every day.
November 24, 2015
Rated 4.0 out of 5.0 by Danny_S Convenient Location, Great Staff
I typically stay here a couple of times a month, and the experience is really lifted by the staff who are consistently cheery, helpful and friendly.
This hotel is great for heading into the city for the evening, although for Broad Street you may have to walk a bit. Ideal if you're working in or around Colmore Square, or for travel to Snow Hill Station.
Rooms are always clean and spacious, TV channel choice good and the gym (free) is handy and sufficient for short stops.
Bar is okay with a reasonable choice of drinks, for me I'd prefer to see more choices for a cooked breakfast, but there is plenty of toast, cereal, etc for the "non-cooked" option.
Overall a good hotel that makes up for having to work away from home.
November 23, 2015
Rated 4.0 out of 5.0 by Ken&Claire Great service & great view
The check-in was fantastic. I think it was Danielle who checked us in. She was welcoming, friendly, helpful and had a lovely smile. She showed us the evening menu, then when decided we'd go out to eat as there was very little choice for gluten-free options, she gave us a map. But she drew on the map where was best to go.
Room had a view over Birmingham & we watched the fireworks - a bit surreal without the sound!
B'fast was ok & there was gluten-free bread, but found the choice of other foods a bit limited. Suggest that smaller amounts of scrambled egg are cooked & brought out more frequently or that it's cooked to order as it doesn't 'sit' well on the hot plate.
Overall, a good hotel for 1 night.
November 17, 2015
Rated 5.0 out of 5.0 by Winterson Ideal Birmingham Hotel for our needs
Enjoyed our stay on 10th floor of hotel with good views overlooking Birmingham, but extremely quiet room although we stayed at weekend. 10 minute walk to shops, it was an ideal location for us and staff were friendly and helpful.
November 13, 2015
Rated 5.0 out of 5.0 by welsh lady 49 when away from home...
easy and convenient stay in Birmingham, easy car parking, easy check in, and a really clean and tidy hotel just 10 minutes from the shops !
November 6, 2015
Rated 3.0 out of 5.0 by EcoCop Comfortable bed and room
Location and condition of the hotel raised expectations to be dashed by the poor quality breakfast. I attended the breakfast area within half an hour of its opening to find the processed scrambled egg in two trays most uninviting and cold and the poor quality sausages stacked in two trays but undercooked. It is clear that the whole quantity is prepared in one batch to meet the full complement of residents arriving within the first half hour!
November 5, 2015
Rated 4.0 out of 5.0 by kitkat31 great location
overnight stop in Birmingham, within walking distance of city centre, good location, attentive staff, immaculate bathroom with lots of lighting, comfortable room, would stop here again.
November 3, 2015
Rated 2.0 out of 5.0 by Guest20105 Good location, ok stay
Quick check in, good location- didn't really have any interaction with staff after check in/ swift check out. Comfy enough room/ bed/ clean shower.
Stayed in number of HIEx hotels and this was my least favourite overall. Ridiculous waiting time for lifts! Breakfast rubbery eggs, beans and sausages.
Wasn't the best.
November 2, 2015