Rated 4.5 out of 5 by 62
Rated 5.0 out of 5.0 by Jud1972 Very nice stay
This hotel was very nice. All services and staff were very good, professional and a pleasure to deal with. I would recommend them any time.
22 July 2014
Rated 2.0 out of 5.0 by Didier057 Still an OK hotel but...
...used to be better.
Having stayed in this hotel both for work and for leisure, I had always found the place and the service to be faultless so it was quite disappointing this time to find the family room that we had booked had been sold despite having been expressly confirmed to us in writing.
Some solution was offered on arrival for us to book an additional non-connecting 2nd room at 1/2 the normal rate. Left with no other choice on the day, we tried this for one night and we found it to be unsuitable as well as an additional expense.
Consequently, we decided to cancel our 2 additional nights in this hotel and we changed for another IHG hotel in Toulouse (not named to follow the guidelines) where we had a perfect family room and a great stay, we were even upgraded and I will leave a good review there if I am asked.
I don't know if the management has changed with a focus on $$$ rather than the customer in this Holiday Inn Express since our last leisure stay but the service did not see the same. I would say that this hotel is OK for business stays and that because of this experience, for me, it will only be a last choice in the future... and If I do visit it again, I hope to get a better experience.
14 July 2014
Rated 5.0 out of 5.0 by grekar Nice palce to stay
The rooms were clean and the beds were comforatble. The hotel was quiet and the staff were very helpful. The hotel is close to the airport and easy access to the highways. If we go back to Toulouse I would stay there again.
10 July 2014