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Rated 3.6 out of 5 by 79 reviewers.
Rated 3.0 out of 5.0 by Good Service The beds were not the best, nor did they appear to have been changed. May have been due to water shortage. Pillows were not comfortable and the air conditioning unit was much too loud. Suggestion for all hotels: Use a deodorizer that has no fragrance. If a person has copd or asthma, this will determine whether or not they can tolerate the room or hotel. Our generation is getting older and has more health issues to deal with, therefore the fresheners used to either mask odors or freshen a room can cause a problem for individuals with the above issues. Use non-scented soaps etc., for they are another source of irritation for the older traveler. 02 September 2014
Rated 4.0 out of 5.0 by Nice property Primarily passing through on a long drive. No problems with the hotel. We had the hot tub suite. The arrangement of the faucet and the shower were a little goofy, but it worked fine and was relaxing after a long drive. 02 September 2014
Rated 5.0 out of 5.0 by Great service The staff here is the best that I've experienced in all of my hotel stays. I travel 2 to 3 times a week and this team is great! The hotel is very updated, clean and very well taken care of. The staff went above and beyond more than once for me during my stay. 25 August 2014
Rated 5.0 out of 5.0 by Very neat, comfortable and cozy This was the first time that we stayed at a Holiday Inn Express and we were very pleased. We found the entire facility very neat and clean including the lobby at check-in, elevator, our room and the breakfast area in the morning plus the building exterior. The breakfast food had a good variety and was fresh and tasty. We only wish they had smaller, more economical rooms available for their guests. 23 August 2014
Rated 3.0 out of 5.0 Not Attentive to Room Conditions The overall structure of the hotel aligned with HI Express. The room quality ranks as my worst experience. I stay at HI Express for the quality. Upon a return to Normal/Bloomington, I would be greatly inclined to seek out another hotel. Othwerwise I will continue to pursue HI Express as my default choice. As mentioned in my previous comments, the toilet was cleaned. There were obvious lights burnt out that were never fixed. 19 August 2014
Rated 4.0 out of 5.0 by College town Stayed here to move daughter into ISU the following day. 16 August 2014
Rated 4.0 out of 5.0 by Nice clean motel The facility was clean, the staff friendly and the motel was for the most part quiet. The grounds are clean and well kept. 14 August 2014
Rated 4.0 out of 5.0 by front desk staff When we arrived too early to check in, the desk clerk was very friendly, professional and helpful. (She had black hair pulled up in a headband. I remembered her from previous years. When we checked in later, the desk clerk, a thin young man with dark hair and a un-ironed shirt, was not friendly, or helpful. When I asked for a different room at first, he refused and did not make eye contact with me. When I came back and asked a second time, he agreed to make the change, but was not at all friendly about it. 13 August 2014
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