Rated 4.0 out of 5 by 53
Rated 1.0 out of 5.0 by Try again Don't Buy This
The facility is in need of repair and update, Still looking for a transport cart. Kids ran wild in the hall and adjacent areas and when management was told of this, the reply was " there parents should control them" . The room had stained furniture, no floor lamp,slipped in the shower,needed additional luggage rack. Were we not bound by the reservation contract we would left ASAP. Reminds me of worn Sec. 8 housing
This place destroys the Trademark and as a Priority Club member we were insulted. We deserve to get our $$$ back.
20 February 2014
Rated 1.0 out of 5.0 by willow333 Smelly rooms and halls, loud air conditioner, uncaring staff!
We stayed three nights and will not ever return. The man that greeted us at check in was condescending and just plain rude. Got into our room late and the air conditioner was clunky loud and so very smelly. All night! Sold out so no other place to move to. I called in the morning to advise and was asked why I didn't call in the night. No apology for our sleepless night or any thought of caring. In fairness, they replaced the unit while we were gone ( the unit had over an inch of dust and grime on it), thus the smell, I'm sure.). Next two nights were much better. Upon checking out we were presented with the bill. I requested a modified amount for the first nights awful experience. The front desk girl offered $30.00 off or 1,000 points. No apology, etc. upon asking for the manager she stormed off. Manager came and offered $80.00 off. No apology, etc. With as much travel as we do and so very few problems, I would go to any other HIE before this one! Or a different chain hotel!!!
19 February 2014
Rated 5.0 out of 5.0 Good experience
Conveniently located. Friendly and helpful staff. A good value.
12 February 2014