Rated 4.6 out of 5 by 241
Rated 5.0 out of 5.0 Mostly Good
I would not have completed the survey if I had known that I would have to write a 50 word essay at the end.
February 8, 2016
Rated 5.0 out of 5.0 by MikeB111 Over-the-top customer service
OK, I don't normally write reviews, but this time it is well deserved. I travel a lot. >60%.
I stayed a total of nearly 8 weeks at this HIE, yet on the second day, when the desk clerk surprised me by addressing me as Mr. (My Last Name), I knew that she would set the measurement that other hotel staff can only hope to achieve.
Courteous, professional, and appropriately friendly, she was most helpful, whether I requested a wake up call to be entered for me, advice on local area businesses, or helping me on two occasions when my stay needed to be extended. I observed her helping numerous other customers in the same fashion, each time with her helpful demeanor and a smile.
Your clerk's name is Lanore. You should be proud to have an employee who makes your guests feel so welcome. I'm sure others who have stayed at this location will agree with me.
February 7, 2016
Rated 5.0 out of 5.0 by McKenzie0314 Restored my faith in Holiday Inn
The customer service at this hotel was amazing. Everyone was so helpful (especially Lenore) in attending to our needs. Very Clean. I was not a big fan of Holiday Inn before, but staying here has made me loyal to them for future bookings.
February 4, 2016